Sec 2 Class 15

Question 1

NOTICE: your internal dialogue to see where you’re at
THINK: change your questions
ACT: strategies to navigate the phases of change and move towards a thriver’s mindset

Answer 1

Thrive through change- neuroscience of change

Question 2

problem focused: why do I have to? why do I bother? What’s wrong with me?

Solution focused: how can I solve this? What’s the first step? How do I prepare?

Answer 2

Think: ask positive, solution-focused questions

Question 3

denial: reality hasn’t sunken in resistance: uncertainty, blame, overwhelm
explore: experiment, baby steps, ideate
thrive: empowered, learning, contributing

Answer 3

The change curve - usually a zigzag

Question 4

deny: seek information, what is imaginary vs real fear
resist: acknowledge feelings, shift your control
explore: practice perspective, imagine outcomes
thrive: focus your strengths, capture the learning

Answer 4

personal change strategies

Question 5

sleep
movement- every 90 minutes while sitting
stress management: reframing, boundaries, solo-tasking
environment: noise and distractions, time in nature, screen time
relationships: time with positive energizers
food: nutrition, hydration, meal frequency

Answer 5

take care comes first in order to have good personal change management

Question 6

seek information: talk to other people; all viewpoints, learn why the change is happening

real vs imaginary: distinguish between real and imaginary fears, separate wishes from reality

Answer 6

move through denial- what’s really going on?

Question 7

acknowledge feelings: expect and allow feelings, seek out support, talk to those who have a positive outlook

shift your control: be aware that choices always exist, brainstorm all possible courses of action

Answer 7

move through resistance: where do I stand?

Question 8

practice perspective: move the camera- optimistic vs pessimistic explanatory style

imagine outcomes: begin with the end in mind
try things out first

Answer 8

move through explorations: what’s possible?

Question 9

focus your strengths: focus where you can make a difference, expand your greatest value, mentor and enable others

capture the learning: look back to better go forward, anticipate and prepare for future

Answer 9

support and sustain thriving- how can I give my best?

Question 10

deny–> communicate
resist–> listen, prepare for resistance
explore –> facilitate participation
thrive: lead from the front, acknowledge and reward, significance and meaning

Answer 10

strategies to lead others through change

Question 11

• explain realities of marketplace
• set direction, not destination
• take time
• prioritize one on one messages

Answer 11

strategies to lead others through change - communicate to lead others through denial

Question 12

listen: validate individual reactions, interact with teams further along, manage your own resistance; keep sense of humor/hope

prepare for resistance: intellectual, personal, cultural

Answer 12

strategies to lead others through change - listen and prepare to lead others through resistance

Question 13

facilitate participation: speak to personal motivators, take a few concrete steps, provide tools and training; share knowledge, be tolerant of mistakes,

Answer 13

strategies to lead others through change - facilitate participation to lead through exploration

Question 14

lead from the front: set an example
acknowledge and reward: acknowledge results and productivity, reward ownership, celebrate progress
significance and meaning: connect work to meaningful impact, provide immediate and ongoing feedback

Answer 14

strategies to lead others through change - lead, reward and connect to support others to thrive

Question 15

• begin with an end in mind
• provide validation and hope
• learn from your network
• protect people’s sense of status
• provide more certainty
• support people’s sense of control and autonomy
• encourage social connection
• promote fairness

Answer 15

additional strategies

Question 16

phase: denial –> wake up announcements - convey reality with data, announce details and next steps, create a compelling destination

resist –> listening: understand loyal resistance, practice active listening

explore–> examine possibilities: focus efforts, provide reality checks, prioritize, short term focus

thrive –> committing to implementation: take stock by acknowledging the journey, celebrate successes, look ahead

Answer 16

change communications

Question 17

• constantly communicate clear goals and a vision of the new situation
• hold open “forums” where loyal resistors can raise concerns
• involve those affected as much as possible in decision-making processes
• establish regular informal meetings to discuss progress of the change process and next steps
• whenever possible, assign roles and responsibilities according to people’s strengths, ensure training for new skills that are needed

Answer 17

tips to increase employee engagement