sec 2, class 13 & 14

Question 1

individual, group, organization and inter-organization levels - both everyday and peak moments

Answer 1

Which employee resources, practices and policies create and sustain a healthy organization?

Question 2

LEGO PLAY TIME

Answer 2

LEGO PLAY TIME

Question 3

Crisis, chance, choice

Answer 3

Change happens because of

Question 4

the brain

• creates responses that are predictable and sequential
• distorts, deletes and generalizes new information
• makes no differentiation between good or bad changes
• makes no differentiation between externally imposed or internally driven changes
• responds multidimensionally

Answer 4

Predictable characteristics of change

Question 5

1. Time of response

2. Intensity of response

Answer 5

Two things we cannot predict about change

Question 6

validates thoughts, feelings and behaviors that are typical in a changing environment
-specific coping skills can be learned to assist in moving forward to next stage

Answer 6

The change cycle

Question 7

fight for flight, survival and security, instinct, bodily functioning, present- oriented, concerned with only yourself “do people have good intentions for me?” state your intentions

Answer 7

brain- reptilian (pet the lizard)

-95% of brain processing is reptilian in order to “Keep us safe”

Question 8

problem solving, perception/emotions, communication, present oriented, learns quickly but also reacts quickly - needs to be seen/recognized

Answer 8

brain- mammalian (feed the mouse)

Question 9

strategic, aware of others, complex communication skills, logical reasoning, future-oriented, makes connections
-do we have common goals? am I still part of a group even if I mess up?

Answer 9

brain - neocortex “human” brain (hug the primate)

Question 10

Feeling: Fear
Thoughts: Cautious
Behavior: Paralyzed
Major focus: Self-protection
Stage objective: creating personal safety
Motivated by: pain or security needs
Overuses: Feelings of paranoia
Challenge: defeating “endless victim/why me” mentality
Opportunity: learning to channel fear into appropriate action
Employees: internalize “what’s in it for me”

Answer 10

Change cycle: stage 1 - Loss

Question 11

if you are stuck in stage one you might : feel powerless, imagine the same old results, put up walls, feel threatened, distrusting, suspicious, paralyzed or fearful

Answer 11

Stage 1 - tools

Question 12

1. Identify/define the change (external or internally driven, was there a choice? what are the losses? how much can you control these events? define what’s known)
2. Recognize the difference between real and imagined fears (worries vs. evidence, real fears = evidence to support the fears, what’s the WORST that could happen and how do I deal with that? Is this going to matter in 10 days, weeks, months)
3. See the objective clearly, establish clear outcomes (smart goals, see objectives clearly - what will you be saying, doing, feeling, thinking, what will change?)

Answer 12

To move on to stage 2

Question 13

remain calm and quiet, show empathy

• listen, let them talk about concerns
• bring feedback into ongoing discussion
• FOLLOW UP to show you listened
• clearly define the change
• what’s the worst that can change, can we live with it?
• insure two way communication

Answer 13

from LOSS to SAFETY - how can HR help?

Question 14

Feelings: resentment
Thoughts: skeptical
Behavior: resistant
Major focus: ego strength being right
Stage objective: gather accurate info
Motivated by: opinions/facts
Overuses: blaming self/others
Challenge: accepting valid info differing from their opinion
Opportunity: seeking and using new information
What will you see in this stage? complaints or blame (either self or others)

Answer 14

Stage two: doubt

Question 15

1. Gather information to create an accurate picture (brain distorts memory, you don’t have the complete picture, other people have other info too)
2. Understand the law of cause and effect (what’s your contribution to the situation, what will help you get more accurate info, embracing both stories with “and” - this is how things are AND we’re going to deal with it
3. Reframe the change (optimistic explanatory style, (non permanent, non personal, non pervasive), growth mindset, encourage effort not just end goal, recognize hard work, not just achievement, actively learn from others and mistakes

Answer 15

Steps to success from stage two

Question 16

defend your position, whether right or wrong
only see one perspective
be aggressive; see the situation as me vs them, not ask questions, feel defensive, cynical, angry, blaming, adversarial

Answer 16

If you are stuck in stage two you might

Question 17

ask good questions (genuinely curious and open ended) , hold your opinion and still listen to other ideas, respect valid information (regardless of source), realize you are looking at an inaccurate/incomplete picture of the change, feel protective, respectful, deliberate, responsive or curious

Answer 17

if you are proceeding well through stage 2 you might

Question 18

address all questions and concerns
determine what relevant info is missing and acknowledge it
provide missing information or timeframes for specific answers
insure ongoing/ 2 way communication
define current reality as often as possible

Answer 18

How can HR Help from DOUBT to REALITY

Question 19

feelings: anxiety
thoughts: confused
behavior: unproductive
major focus: the “problem”
stage objective: self motivation
motivated by: frustration of “old” or possibility of growth
overuses: being overwhelmed
challenge: keeping anxiety from becoming depression
opportunity: midst of chaos, learning to take small, breakthrough steps

Answer 19

Stage 3 - discomfort

Question 20

• psychological action (distraction) what can you do? what else can you think?
• physical movement change the physical space, go outside
• humor - positive state

Answer 20

steps to success from step 3

Question 21

be non participative
be undependable and slow
feel like you are going around in circles
be unorganized and unable to set priorities
feel uncaring, temperamental, overwhelmed, worried

Answer 21

if you are stuck in stage 3 you might

Question 22

set priorities
know how to make the first step and commit to it
start to clean up and organize
take time for fun, exercise, movement
feel persevering, tenacious, patient, hopeful

Answer 22

if you are proceeding well through stage 3 you might

Question 23

help people be patient, determined, courageous and helpful
show where change is working well
provide direction as needed (could be micromanage if needed)
link tasks/projects to big picture
assist others in prioritizing work
create formal and informal distractions
insure ongoing-2 way communication

Answer 23

How can HR help from DISCOMFORT to MOTIVATION?

Question 24

1. Overwhelming urge to give up
2. Picturing yourself as useless
3. Believing you can cover up the pain
4. Believe that you are working hard for nothing

Answer 24

Danger Zone - Between step 3 and 4

Question 25

feelings: anticipation
thoughts: creative
behavior: energized
major focus: solutions
stage objective: making decisions from available options
motivated by: frustration or multiple choices
overuses: excessive enthusiasm
challenge: choosing options and acting on them
opportunity: developing a good decision/making strategy
what will you see/hear: “maybe it’s not that bad”

Answer 25

Stage 4- discovery

Question 26

practice perspective: upside and downside, optimist vs pessimist, big picture vs small detail
identify and use your strengths: how can your strengths help, what are the strengths of others
never say no to new ideas: defer judgment, piggy back on other’s ideas, think outside your box
take risks: what is the best idea, what are the possible risks, what’s the next step, what strengths help you move forward

Answer 26

Steps to success in stage 4

Question 27

get into analysis paralysis
overprepare and follow up on every single idea
want to please everyone
feel cranky, hectic, indecisive, overworked, overwhelmed

Answer 27

if you are stuck in stage 4 you might

Question 28

be open to all ideas, but seek perspective
work from your strengths and consider them in decisions
take risks
create the best solution and decide on a plan of action
feel hopeful, optimistic, creative, excited, discerning

Answer 28

if you are proceeding well through stage 4 you might

Question 29

seek out ideas/possible solutions
encourage brainstorming and being creative
identify good decision-making strategies
choose/provide options, then act on them (but don’t overpromise)
recognize positivity and energy
avoid micromanagement

Answer 29

from DISCOVERY to PERSPECTIVE- how can HR help?

Question 30

Feelings: confidence
Thoughts: pragmatic
Behavior: productive
Major Focus: accomplishment
Stage objective: knowing benefits of change
Motivated by: features or benefits
Overuses: pride
Challenge: keep moving to complete the change cycle and integrate change
Opportunity: acknowledge support and attitudes
What will you see: positivity, teaching others

Answer 30

Stage 5 - understanding

Question 31

• identify the benefits: what are the benefits that matter to you?
• give credit- recognition of others, celebrate progress. Praise and acknowledgment go a long way
• celebrate progress -huge motivational impact allowing people to note and celebrate progress

Answer 31

Steps to success- stage 5

Question 32

become insensitive and impatient with others

• be very structured
• be domineering and dictatorial
• feel or come across as conceited, insensitive, heartless, intolerant

Answer 32

If you are stuck in stage 5 you might

Question 33

• be eager to help others
• listen and be open to suggestions
• be fair and inclusive
• show appreciation, focus on benefits, celebrate victories
• feel caring, centred, open-minded, approachable, patient

Answer 33

If you are proceeding well through stage 5 you might

Question 34

acknowledge results and productivity

• assist others in identifying and understanding the benefits of the change
• encourage mentoring
• celebrate progress

Answer 34

from UNDERSTANDING to BENEFITS - how can HR help

Question 35

feelings: satisfaction
thoughts: focused
behavior: generous, other oriented
major focus: expanding knowledge
stage objective: stability
Motivated by: recognition or ego
Overuses: arrogance
challenge: avoid being complacent
Opportunity: successfully make the change part of your life
what will you see: teamwork, pride

Answer 35

stage 6 - integration

Question 36

• gain new knowledge: reflect on your change and process (what did you do well, what is there to improve, what did you gain)
• offer assistance to others (teach) - help with the end goal and with the process of change (mentor)
• practice flexibility (growth, optimistic mindset)
• prepare for the next change coming (strengths, growth mindset, optimistic thinking, help others build their strengths, creativity and focus and humor)

Answer 36

steps to success in stage 6

Question 37

still want to do things your way
give yourself credit for all good things
point to your own accomplishments
feel or come across as boastful, self serving, arrogant

Answer 37

If you are stuck in stage six you might

Question 38

• take advantage of further growth opportunities
• offer assistance to others
• make change part of your growth
• feel powerful, responsible, competent, confident, eager

Answer 38

if you are proceeding well through stage 6 you might

Question 39

• acknowledge good change skills
• ask what can we do better next time?
• note what was well done
• capture process or learnings in a teach back
• post surveys to capture change through the change
• facilitate storytelling throughout the org
• anticipate and prepare for future changes

Answer 39

Experiencing INTEGRATION- how can HR help?