ΙSDS DSM Ch 7 Flashcards
In mass service and professional service, the operations manager should focus on __________.
a. equipment maintenance
b. human resources
c. automation
b. human resources
Which of the quadrants in the service process matrix has high labor intensity and low customization?
a. Mass service
b. Service factory
c. Professional service
a. Mass service
Four types of processes are __________.
a. process focus, repetitive focus, product focus, and mass customization
b. input, transformation, mass customization, and output
c. modular, continuous, mass customization, and technological
a. process focus, repetitive focus, product focus, and mass customization
A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called __________.
a. an AGV system
b. a computer numeric control system
c. flexible manufacturing system
c. a flexible manufacturing system
In many applications, human quality inspectors can be replaced effectively by __________.
a. FMSs
b. visions systems
c. automated storage and retrieval systems
b. vision systems
This type of process-analysis tool is a schematic of the movement of material, product, or people.
a. Process mapping
b. Process charts
c. Value stream mapping
a. Process mapping
Which of the following transformations generally has the highest equipment utilization?
a. Product-focused process
b. Process-focused process
c. Repetitive proces
a. Product-focused process
ne fundamental difference between a process chart and a process map is that __________.
a. the process chart includes the supply chain, while the process map stays within an organization
b. the process chart uses a time dimension, while a process map is not time oriented
c. the process chart uses symbols, time, and distance, while the process map is more like a schematic diagram
c. the process chart uses symbols, time, and distance, while the process map is more like a schematic diagram
Which of the following technologies would enable a cashier to scan the entire contents of a shopping cart in seconds?
a. ASRS
b. RFID
c. AGV
b. RFID
Of the five tools used for process analysis and design, which one focuses on the customer interaction?
a. Service blueprinting
b. Time-function mapping
c. Flowchart
a. Service blueprinting
The crossover point is that production quantity where __________.
a. total costs equal total revenues for a process
b. fixed costs of a process are equal to its variable costs
c. total costs for one process equal total costs for another process
c. total costs for one process equal total costs for another process
In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except __________.
a. automation
b. customization
c.standardization
b. customization
Service blueprinting __________.
a. determines the best time for each step in the process
b. provides the basis to understand how to negotiate with suppliers
c. focuses on the provider’s interaction with the customer
c. focuses on the provider’s interaction with the customer
The use of information technology to monitor and control a physical process is known as __________.
a. computer-aided design
b. process control
c. numeric control
b. process control
An assembly line is an example of a __________.
a. process-focused process
b. product-focused process
c. repetitive process
c. repetitive process
