ISDS Review Questions Test 1 Flashcards

1
Q

T/F: slack is the amount of time an activity can be delayed without delaying the entire project

A

TRUE

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2
Q

Α project organization:
A. is effective for companies with multiple large projects
B. often fails when the project cuts across organizational lines
C. is most helpful for ongoing with no termination dates
D. is appropriate only in construction firms
E. is most helpful when the work contains simple and unrelated tasks

A

A. effective for companies with large projects

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3
Q

Which of the following statements regarding critical paths is true?
A. some activities on the critical path may have slack
B. the duration of the critical path is the average duration of all paths in the project network
C. every network has only one critical path
D. the shortest of paths through the network is the critical path
E. on a specific project, there can be multiple critical paths, all with exactly the duration

A

E. on a specific project, there can be multiple critical paths, all with exactly the duration

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4
Q

T/ F: One advantage of exponential smoothing is the limited amount of record keeping involved

A

TRUE

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5
Q

T/ F: In a regression equation where y-hat is demand and x is advertising, a coefficient of determination (R^2) of .7 means that 70% of the variance in advertising is explained by demand

A

FALSE

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6
Q

Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of
A. sensitivity to real changes in the data
B. accuracy
C. manager understanding
D. stability
E. All of the above are diminished when the number of periods increases

A

A. sensitivity to real changes in the data

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7
Q

A fundamental distinction between trend projection and linear regression is​ that:
A. trend projection uses least squares while linear regression does not.
B. trend projection uses two smoothing​ constants, not just one.
C. trend projection can be a function of several​ variables, while linear regression can only be a function of one variable.
D. in trend projection the independent variable is​ time; in linear regression the independent variable need not be​ time, but can be any variable with explanatory power.
E. only linear regression can have a negative slope

A

D. in trend projection the independent variable is​ time; in linear regression the independent variable need not be​ time, but can be any variable with explanatory power.

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8
Q

Which of the following is an example of a​ “hidden” production​ function?

A. assembling a motorcycle
B. manufacturing a television
C. transplanting a liver
D. producing a computer

A

C. transplanting a liver

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9
Q

Which of these is NOT one of the 10 strategic OM​ decisions?

A. scheduling
B. layout strategies
C. managing quality
D. marketing

A

D. marketing

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10
Q

Which of the following sectors has seen a consistent rise in the percentage of workers in the United States since​ 1950?

A. Services.
B. Manufacturing
C. Agriculture
D. None of the above

A

A. Services

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11
Q

Many operations management​ (OM) innovations have come from outside of the United States. Which of the following OM innovations is matched with the wrong​ country/region?
A. Japan​ -> inventory management
B. Germany​ -> robotics
C. Scandinavia​ -> ergonomics
D. All of the above are correct

A

D. All of the above are correct

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12
Q

The creation of a unique advantage over competitors is referred as

A. response.
B. experience differentiation.
C. competitive advantage.
D. differentiation.

A

C. competitive advantage.

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13
Q

A theory which states that countries benefit from specializing in​ (and exporting) goods and services in which they have a relative​ advantage, and they benefit from importing goods and services in which they have a relative disadvantage is referred to as the

A. theory of comparative advantage.
B. theory of planned behavior.
C. theory of exportation.
D. theory of relative perception.

A

A. theory of comparative advantage.

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14
Q

Taguchi’s quality loss function is based on a

A. quadratic equation.
B. linear equation.
C. negative exponential distribution.
D. binomial distribution.

A

A. quadratic equation.

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15
Q

How does​ just-in-time (JIT) relate to total quality management​ (TQM)?

A. JIT is rooted in continuous improvement and forced problem​ solving, which improve quality.
B. JIT is not related to TQM.
C. JIT systems encourage​ last-minute deliveries, which increases the probability of a late delivery.
D. JIT increases​ finished-goods-inventory levels to be able to respond quickly to customers.

A

A. JIT is rooted in continuous improvement and forced problem​ solving, which improve quality.

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16
Q

A c​-chart is based on the

A. normal distribution.
B. binomial distribution.
C. Poisson distribution.
D. Erlang distribution.

A

C. Poisson distribution.

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17
Q

The two popular measures for quantitatively determining if a process is capable are

A. upper specification and lower specification.
B. process capability ratio and process capability index.
C. process mean and standard deviation of the process population.
D. process mean and range

A

B. process capability ratio and process capability index.

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18
Q

In location​ planning, environmental​ regulations, cost and availability of​ utilities, and taxes​ are:

A. site-related factors.
B. global factors.
C. country factors.
D. regional/community factors.
E. None of the above.

A

D. regional/community factors.

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19
Q

Which of the following statements regarding the​ center-of-gravity method is​ FALSE?

A. The optimal solution is​ unconstrained, so it could suggest a location in the middle of a body of water.
B. The optimal ​x- and ​y-coordinates are calculated separately.
C. The origin of the coordinate system and the scale used are​ arbitrary, just as long as the relative distances are correctly represented.
D. The weights used are the quantity of goods moved to or from each location.
E. It is designed to minimize the maximum possible travel distance to any of the locations.

A

E. It is designed to minimize the maximum possible travel distance to any of the locations.

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20
Q

Which of the following is NOT among the eight determinants of revenue and volume for a service​ firm?

A. shipment cost of finished goods
B. competition in the area
C. purchasing power of the​ customer-drawing area
D. quality of management
E. uniqueness of the​ firm’s and the​ competitors’ locations

A

A. shipment cost of finished goods

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21
Q

Traffic counts and demographic analysis of drawing area are associated​ with:

A. service location decisions.
B. the​ center-of-gravity method.
C. locational​ cost-volume analysis.
D. manufacturing location decisions.
E. the transportation model.

A

A. service location decisions.

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22
Q

Which of the statements below best describes retail​ layout?

A. addresses the layout requirements of​ large, bulky projects such as ships and buildings
B. positions​ workers, their​ equipment, and​ spaces/offices to provide for movement of information
C. allocates shelf space and responds to customer behavior
D. deals with​ low-volume, high-variety production
E. seeks the best personnel and machine utilization in repetitive or continuous production

A

C. allocates shelf space and responds to customer behavior

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23
Q

Which of the following does NOT support the retail layout objective of maximizing customer exposure to​ products?

A. Maximize exposure to expensive items.
B. Convey the​ store’s mission with the careful positioning of the​ lead-off department.
C. Use prominent locations for​ high-impulse and​ high-margin items.
D. Use​ end-aisle locations.
E. Locate​ high-draw items around the periphery of the store.

A

A. Maximize exposure to expensive items.

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24
Q

The concept of customizing in a warehouse​ layout:

A. locates stock wherever there is an open location.
B. is theoretically​ sound, but several years away in practice.
C. is​ possible, but it causes serious loss of oversight of the quality function.
D. cannot be considered seriously in​ today’s high efficiency factories.
E. incorporates​ value-added activities in warehouses.

A

E. incorporates​ value-added activities in warehouses.

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25
Q

The major problem addressed by the​ process-oriented layout strategy​ is:

A. the provision of​ low-cost storage with​ low-cost material handling.
B. balancing product flow from one work station to the next.
C. how to design a continuous flow process.
D. minimizing difficulties caused by material flow varying with each product.
E. the movement of material to the limited storage areas around the site.

A

D. minimizing difficulties caused by material flow varying with each product.

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26
Q

Which of the following is one of the main advantages of a product oriented ​layout?

A. high customer exposure rates
B. low capital cost
C. low variable cost per unit
D. high flexibility
E. employability of highly skilled labor

A

C. low variable cost per unit

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27
Q

T/ F: The shortest of all paths through the network is the critical path.

A

FALSE

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28
Q

The phases of project management​ are:

A. GANTT, CPM, and PERT.
B. planning, programming, and budgeting.
C. different for manufacturing projects than for service projects.
D. planning, organizing,​ staffing, leading, and controlling.
E. planning, scheduling, and controlling.

A

E. planning, scheduling, and controlling.

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29
Q

Which of the following statements regarding PERT analysis is​ true?

A. Only critical activities contribute to the project variance.
B. Project standard deviation is the sum of all critical activity standard deviations.
C. The most likely time is equivalent to the expected activity time.
D. Project variance is the sum of all activity variances.
E. Each activity has two estimates of its duration.

A

A. Only critical activities contribute to the project variance.

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30
Q

Which of the following statements regarding CPM is​ true?

A. All activities on the critical path have their LS equal to the maximum EF of all immediate predecessors.
B. The critical path is the shortest of all paths through the network.
C. The critical path is that set of activities that has positive slack.
D. Some networks have no critical path.
E. All activities on the critical path have their ES equal to their LF.

A

A. All activities on the critical path have their LS equal to the maximum EF of all immediate predecessors.

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31
Q

T/ F: Mean squared error and exponential smoothing are two measures of the overall error of a forecasting model.

A

FALSE

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32
Q

The forecasting technique that pools the opinions of a group of experts or managers is known​ as:

A. the expert judgment model.
B. jury of executive opinion.
C. market survey.
D. multiple regression.
E. management coefficients.

A

B. jury of executive opinion.

33
Q

The fundamental difference between cycles and seasonality is​ the:

A. duration of the repeating patterns.
B. magnitude of the variation.
C. ability to attribute the pattern to a cause.
D. All of the above.
E. None of the above.

A

A. duration of the repeating patterns.

34
Q

Which of these is NOT one of the basic functions of the management​ process?
Part 2
A. controlling
B. inspecting
C. leading
D. staffing

A

B. inspecting

35
Q

Disney differentiates itself by not simply having customers go on a​ ride, but instead immersing them in the experience. What is the name for this type of​ differentiation?

A. Active differentiation
B. Unique differentiation
C. Immersion differentiation
D. Experience differentiation

A

D. Experience differentiation

36
Q

A way to identify those elements in the​ product/service chain that uniquely add value is referred to as

A. value-chain analysis.
B. the five forces model.
C. the resources view.
D. supply chain management.

A

A. value-chain analysis.

37
Q

Which of the following is the Japanese term used to describe continuous improvement​ efforts?

A. kaizen
B. kanban
C. six sigma
D. poka-yoke

A

A. kaizen

38
Q

Cause-and-effect diagrams are also known as

A. target specification graphs.
B. fish-bone charts.
C. flowcharts.
D. Pareto charts.

A

B. fish-bone charts.

39
Q

What is the reasoning behind setting the upper and lower control limits 3 from the​ mean?

A. The limits of the Z table are set at 3
B. We know that​ 99.73% of natural variation is contained within 3​, and thus any data point outside of the limits is likely due to assignable variation
C. 95.45% of the​ time, the sample averages will fall within 3 if the process has only natural variation
D. We know that​ 99.73% of assignable variation is contained within 3​, and thus any data point outside of the limits is likely due to natural variation

A

B. We know that​ 99.73% of natural variation is contained within plus or minus 3 sigmas​, and thus any data point outside of the limits is likely due to assignable variation

40
Q

In acceptance​ sampling, the​ producer’s risk is the risk of having a

A. good lot accepted.
B. bad lot rejected.
C. good lot rejected.
D. bad lot accepted.

A

C. good lot rejected.

41
Q

In location​ planning, environmental​ regulations, cost and availability of​ utilities, and taxes​ are:

A. site-related factors.
B. country factors.
C. regional/community factors.
D. global factors.
E. None of the above

A

C. regional/community factors.

42
Q

Tangible costs include which of the​ following?

A. quality and attitude of prospective employees
B. availability of public transportation
C. zoning regulations
D. taxes
E. climatic conditions

A

D. taxes

43
Q

Production and transportation costs are always considered in which of the following location decision​ methods?

A. transportation model
B. traffic counts
C. proximity of markets
D. purchasing power
E. clustering

A

A. transportation model

44
Q

Which of the following is NOT a retail layout​ practice?

A. Use​ end-aisle locations to maximize product exposure.
B. Distribute power items throughout the store.
C. Use prominent locations for​ high-impulse and​ high-margin items.
D. Locate the​ high-draw items around the periphery of the store.
E. All of the above are retail layout practices.

A

E. All of the above are retail layout practices.

45
Q

The concept of customizing in a warehouse​ layout:

A. cannot be considered seriously in​ today’s high efficiency factories.
B. is​ possible, but it causes serious loss of oversight of the quality function.
C. incorporates​ value-added activities in warehouses.
D. locates stock wherever there is an open location.
E. is theoretically​ sound, but several years away in practice.

A

C. incorporates​ value-added activities in warehouses.

46
Q

The separate plants that produce seat​ belts, fuel​ tanks, and exhaust systems for Toyota​ are:

A. focused factories.
B. focused work centers.
C. work cells.
D. job shops.
E. random stocking warehouses.

A

A. focused factories.

47
Q

A​ product-oriented layout would be MOST appropriate for which one of the following​ businesses?

A. fast food
B. steel making
C. insurance sales
D. clothing alterations
E. a grocery store

A

B. steel making

48
Q

Which one of the following statements is incorrect regarding globalization and globalization strategies?
A. globalization strategies could add value to products and services
B. globalization means customers, talent, and suppliers are worldwide
C. globalization strategies could contribute to efficiency
D. globalization strategies could simplify the operations manager’s job

A

D. globalization strategies could simplify the operations manager’s job

49
Q

Which of the following is NOT a reason why domestic business operations decide to change to some form of international operation?
A. improve products
B. improve operations
C. attract and retain local talent
D. improve the supply chain

A

C. attract and retain local talent

50
Q

The stated purpose of NAFTA is to
A. reduce the outsourcing of jobs to foreign countries
B. phase out all trade and tariff barriers among Canada, Mexico, and the US
C. increase product innovation in the wireless communication sector
D. gain membership in the WTO

A

B. phase out all trade and tariff barriers among Canada, Mexico, and the US

51
Q

A large percentage of the revenue of most firms is spent on which function?
A. marketing
B. finance
C. research and development
D. operations

A

D. operations

52
Q

Which of the following is NOT one of the four reasons that we study OM?
A. we want to know how goods and services are produced
B. We want to understand what marketing managers do
C. It is such a costly part of an organization
D. It is one of the three major functions of any organization

A

B. We want to understand what marketing managers do

53
Q

Which of the following best defines scheduling?
A. determines and implements long and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands
B. determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands
C. determines and implements intermediate and short term schedules that effectively and efficiently utilize personnel while meeting customer demands
D. determines and implements long and short term schedules that effectively and efficiently utilize personnel while meeting customer demands

A

B. determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

54
Q

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources and capital investment?
A. process and capacity design
B. managing quality
C. human resources and job design
D. design of goods and services

A

A. process and capacity design

55
Q

the production process at the Hard Rock Cafe does NOT include which of the following activities?
A. advertising
B. placing raw materials in cold storage
C. receiving
D. cooking

A

A. advertising

56
Q

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe?

A

filing a tax return

57
Q

the creation of goods and services is referred to as:
A. production
B. design
C. transformation
D. formation

A

A. production

58
Q

΅Which of the following is NOT considered to be one of the 3 primary functions that all organizations perform?
A. marketing
B. research and development
C. finance/ accounting
production/ operations

A

B. research and development

59
Q

Which operations function at a manufacturing facility strives for the efficient use oof machines, space, and personnel?
A. process analysis
B. production and inventory control
C. industrial engineering
D. design

A

C. industrial engineering

60
Q

Which of the following activities at a commercial bank is not an operations activity?
A. auditing
B. security
C. check clearing
D. maintenance

A

A. auditing

61
Q

Which of the following activities at an airline is NOT an operations activity?
A. catering
B. sales
C. flying
D. crew scheduling

A

B. sales

62
Q

A global network of organizations and activities that supply a firm with goods and services is referred to as
A. operations management
B. business functions
C. supply chain
D. production

A

C. supply chain

63
Q

In general, the supply chain starts with
A. final customers at the retail store
B. a distributor
C. the provider of basic raw material
D. research and development

A

C. the provider of basic raw material

64
Q

Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains?
A. instant communication
B. marketing
C. cheaper transportation
D. specialized expert knowledge

A

B. marketing

65
Q

competition in the 21st century is no longer between companies; it is between
A. individuals
B. countries
C. technologies
D. supply chains

A

D. supply chains

66
Q

The person who introduced​ standardized, interchangeable parts was
A. Frederick W. Taylor.
B. Henry Ford.
C. Eli Whitney.
D. W. Edwards Deming.

A

C. Eli Whitney.

67
Q

The father of scientific management is
A. Henry Ford.
B.Henry L. Gantt.
C.Frederick W. Taylor.
D. Eli Whitney.

A

C.Frederick W. Taylor.

68
Q

The disadvantages of process- oriented layout are

A

E. the general purpose use of equipment

69
Q

Which of the following does NOT contribute to​ OM?

A. innovations from physical sciences
B. unsystematic processing of data
C. information technology
D. other disciplines including industrial​ engineering, statistics,​ management, and economics

A

B. unsystematic processing of data

70
Q

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was

A. Henry Ford.
B. Walter Shewhart.
C. W. Edwards Deming.
D. Eli Whitney.

A

C. W. Edwards Deming.

71
Q

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every​ level?

A.Inventory requires
financial resources.
B. Inventory provides safety against​ higher-than expected demand.
C. Inventory constrains response to​ ever-shorter product life cycles.
D. Inventory hides quality issues.

A

B. Inventory provides safety against​ higher-than expected demand.

72
Q

Which of these statements accurately captures a current trend in​ operations?

A. Mass production at the expense of product variety.
B. Jobs are increasingly specialized as workers focus on basic assembly tasks.
C. There is increased focus on local market and local competition.
D. Rapid product development.

A

D. Rapid product development.

73
Q

Which of the following trends is NOT part of the exciting OM challenges currently facing operations​ managers?

A. supply chain partnering
B. rapid product development
C. local focus
D. sustainability

A

C. local focus

74
Q

What is the goal for mass​ customization?

A. The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration.
B. The goal is to enrich jobs and move more decision making to the individual contributor.
C. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level.
D. The goal is to produce customized​ products, whenever and wherever needed.

A

D. The goal is to produce customized​ products, whenever and wherever needed.

75
Q

Competing on differentiation is

A.based upon​ low-cost leadership.
B. based upon flexibility.
C. concerned with uniqueness.
D. concerned with reliability of scheduling.

A

C. concerned with uniqueness.

76
Q

Competing on cost is

A. achieving maximum value as perceived by the customer.
B. concerned with uniqueness.
C. based upon flexibility.
D. concerned with reliability of scheduling.

A

A. achieving maximum value as perceived by the customer

77
Q

Which of the following does not represent competing on​ response?

A. based on providing uniqueness
B. concerned with reliability of scheduling
C. based on flexibility
D. based on quickness

A

A. based on providing uniqueness

78
Q

The creation of a unique advantage over competitors is referred as

A. experience differentiation.
B. differentiation.
C. response.
D. competitive advantage.

A