Sale of Goods and Supply of services Act 1980 Flashcards

1
Q

Sale of Goods and Supply of Services Act 1980 (7 Rights)

A

1 Rights of consumers when purchasing a good
2 Rights of consumers when purchasing services
3 Remedies for breach of the Act
4 Retailers Responsibility
5 Guarantees
6 Second hand goods
7 Inertia selling / unsolicited goods

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2
Q

Rights of a consumer when purchasing a good

A

~ Goods must be of merchantable quality - Goods should be of an acceptable standard, accounting for their price and durability

~ Goods must be fit for the intended purpose - They should do what a consumer reasonably expects them to do

~ Goods must be as described - The description must match the packaging

~ Goods should match the sample shown

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3
Q

Rights of Consumers when Purchasing a Service

A

~ The supplier is qualified and had necessary skills

~ Supplier applies due care and diligence

~ Materials used are sound and fit for purpose

~ Goods provided must be of merchantable quality

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4
Q

Remedies for breach of Sale of Goods and Supply of Services Act 1980

A

three Rs
- Refund
- Repair
- Replacement

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5
Q

Retailers Responsibility

A

The consumer has a contract with supplier, so if theres a problem the seller must resolve it

The seller cannot put up signs stating that consumer rights are limited e.g no refunds

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6
Q

Guarantees

A

Manufacturers may give a written guarantee, stating that they will repair or replace an item in a certain period of time.
This is legally binding

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7
Q

Second hand goods

A
  • Must be fit for intended purpose
  • Do not expect second hand goods to be as good as regular goods
  • Goods are sold as seen
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8
Q

Inertia selling

A
  • Goods that are sent without consent
  • It is illegal to demand payment
  • If enough time and notice is given, consumers may keep the goods
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9
Q

Legislative Methods of Resolving Consumer Conflict

A

1 Sale of Goods and Supply of Services Act 1980
2 Consumer Protection Act 2007
3 CCPC (Competition and Consumer Protection Commission)
4 Ombudsman
5 Small Claims Procedure

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