Ombudsman

Question 1

Define Ombudsman.

Answer 1

If an employee cannot resolve a complaint with an organisation like a government body or bank, they can complain to the relevant ombudsman. This is free of charge.
Consumers must have used the complaints process beforehand.
Legislative

Question 2

2 that have been studied

Answer 2

FSPO (The Financial Services and Pensions Ombudsman)
The Office of the Ombudsman

Question 3

FSPO

Answer 3

The Financial Services and Pensions Ombudsman. Deals with financial providers, and pension providers.
Solves complaints through mediation, and tries to find a mutually acceptable solution.
They can make a legally binding decision on the case
They may also award compensation

Question 4

The Office of the Ombudsman

Answer 4

Investigates complaints by members of the public body that believe they have been treated unfairly by a government body (HSE, Government departments, Local authorities)
May request files, or demand to meet employees of the government body.
They then issue a recommendation on how it should be fixed.