Non Legislative Methods of Resolving Consumer Conflict

Question 1

3 Non Legislative Methods of Resolving Consumer Conflict

Answer 1

Negotiation
Write a letter of complaint
Assistance from a third party

Question 2

Negotiation (method of resolving consumer conflict)

Answer 2

Return to retailer with proof of purchase
Ask to speak to a manager
Tell retailer how they want their problem to be resolved

*retailer can accept, reject, or suggest an alternative solution

Question 3

Letter of complaint (method of resolving consumer conflict)

Answer 3

Outline the problem
Explain how it should be resolved
Include copies of proof of purchase
*retailer can accept, reject, or offer an alternative solution

Question 4

Assistance from a third party (method of resolving consumer conflict)

Answer 4

A third party can help resolve conflict
- CAI (Consumers Association of Ireland)
- ECC (European Consumer Center)

Question 5

CAI

Answer 5

Consumers Association of Ireland
1 Interest group
2 Works kn behalf of consumers
3 Ensures consumers are aware if their rights
4 Ensures consumers recieve quality goods at a reasonable price
5 Operated a website
6 Lobbies the government
7 Independently compares goods and services

Question 6

ECC

Answer 6

European Consumer Center Ireland
- Gives advice to consumers when buying goods and services in other EU countries
Settles Irish disputes in other countries