Revision lesson 8 - paper 2

Question 1

Define culture according to Charles Handy

Answer 1

The way we do things around here

Question 2

What are some features of a strong culture

Answer 2

Good communication, core values, based around historical tradition

Question 3

What are some features of a weak culture

Answer 3

Demotivation, inconsistent customer service, poorly managed

Question 4

What are the 4 culture types according to Handy’s model of organisational culture

Answer 4

Power, role, task, person

Question 5

What leadership style is most suitable for a power culture

Answer 5

Autocratic

Question 6

What leadership style is most suitable for a role culture

Answer 6

Autocratic or paternalistic

Question 7

What leadership style is most suitable for a task culture

Answer 7

Paternalistic or democratic

Question 8

What leadership style is most suitable for a person culture

Answer 8

Democratic

Question 9

What is Handy’s power culture

Answer 9

Central figure that makes decisions, few rules, competition between employees

Question 10

What is Handy’s role culture

Answer 10

Decisions made through rules and procedures, power comes from job title (e.g headmaster)

Question 11

What is Handy’s task culture

Answer 11

Focus on project that needs completing, power comes from expertise to complete the task

Question 12

What leadership style is most suitable for a person culture

Answer 12

Grouping of similar skilled people, who all work on client basis