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Guards Rules And Traction > Retail+ Revenue > Flashcards

Retail+ Revenue Flashcards

1
Q

What is an interchange station?

A

A station that you can change at for other services

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2
Q

What is a branch line terminus?

A

The end of a branch line ie Severn Beach, St. Ives

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3
Q

What are the Central Interchange stations and Branch line terminus?

A

Bristol Temple Meads and Severn Beach

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4
Q

What are the East Interchange stations and Branch Line terminus?

A

West Ealing - Greenford
Slough - Windsor
Maidenhead - Marlow
Twyford - Henley-on-thames

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5
Q

What are the West Interchange Stations and Branch line terminus?

A

Exeter St Davids - Barnstaple
Par - Newquay
St Erth- St ives
Truro - Falmouth
Liskeard - Looe
Newton Abbott - Paignton
Plymouth - Gunnislake
Exeter st Davids - Okehampton
Exeter st David’s- Exmouth

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6
Q

Name some station facilities

A

Platforms, ticket facilities, car parks, bike storage, station map, waiting areas, toilets, cafes, outlets

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7
Q

What are the benefits of using a smart card?

A

reusable and environmentally friendly, a customer can manage their card online and can hold multiple tickets (up to 5)

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8
Q

Where can customers check their smart cards?

A

National Rail smartcard manager app

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9
Q

What type of ticket is a SDS?

A

Anytime Day Single valid for 1 day

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10
Q

What type of ticket is a SDR?

A

Anytime day return valid for 1 day

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11
Q

What type of ticket is a CDS?

A

Off Peak Day Single valid for 1 day

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12
Q

What type of ticket is a CDR?

A

Off Peak Day return valid for the day

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13
Q

What type of ticket is a FDS?

A

first class anytime day single valid for 1 day

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14
Q

What type of ticket is a FDR?

A

First Class anytime day return valid for 1 day

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15
Q

What type of ticket is a FCR?

A

First Class off Peak Day return valid for 1 day

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16
Q

What is restriction code W1s time of validity?

A

09:30

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17
Q

What is restriction code W2s time of validity?

A

09:15

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18
Q

What is restriction code W3s time of validity?

A

09:00

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19
Q

What is restriction code W4s time of validity?

A

08:45

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20
Q

What is restriction code W5s time of validity?

A

08:30

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21
Q

What is restriction code W6s time of validity?

A

08:15

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22
Q

What is restriction code W7s time of validity?

A

08:00

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23
Q

What is restriction code W8s time of validity?

A

07:45

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24
Q

What are the restrictions of a 16-25 railcard?

A

Avaliable for anyone aged16-25 and anyone in full-time education
only the cardholder can get the discount(34%)
A photocard is required
Is valid at all times but has a minimum fare between 04:30 and 09:59 Monday to Friday of £12
Minimum fare does not apply on weekends, bank holidays,and during July and August
cannot discount first class walk-up tickets, but can an advance first class tickets

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25
Q

What are the restrictions on a 26-30 railcard?

A

Avaliable for anyone aged 26-30
Only card holder can get discount (34%)
can only be purchased online as a mobile app Railcard
The railcardIs valid at all times but hasa minimum fare of £12which applies between 04:30-09:59
The minimum fare does not apply on weekends or bank holidays
can get discount on first-class advance type tickets

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26
Q

What are the restrictions on a H M Forces railcard?

A

Avaliable to anyone in the armed forces
A photocard is required
The railcard is valid at all times but has a minimum fare between O4:30-09:59 Monday- Friday of £12
The minimum fare does not apply on weekends, bank holidays, and during July and August
Can be used for discount both on Standard class and First class tickets
The railcard allows the railcard holder and a maximum of four accompanied children to receive discounted travel
Adult discount 34%
child discount 60% off a childs fare

27
Q

What are the restrictions of a veterns railcard?

A

Avaliable to anyone who has served at least one day in the armed services
The Railcard is valid at all times but has a minimum fare between 04:30-09:59 Monday to Friday of £12
The minimum fare does not apply on weekends, bank holidays, and during July and August
can be used for discount both standard and first class tickets
can be used for one or two adults to receive -discount, but the named companion cannot use the card when travelling on their own
The railcard allows only the photographed adults and a maximum of four accompanied children to receive discounted travel
Adult Discount 34%
Child discount 60%

28
Q

What are the restrictions at a Network Railcard?

A

Avaliable for anyone over the age of 16
are adult can travel alone all the way up to a max of 4 adults and 3 children, including the railcard holder
A photocard not required
Not valid before 10:00 Monday to Friday
subject to a minimum of £13 this applies Monday to Friday
No time restriction or minimum fare restriction at weekends
Adult discount 34% child discount 60%
Not valid to discount first class tickets
only Valid in the London and saith East area

29
Q

What are the restrictions or a Devon and Cornwall railcard?

A

Avaliable for people with a registered address in Dever and Cornwall
The Railcard is valid from 08:45
one adult can travel alone or up to a maximum of two adults and four children
A photocard is not required
Discount cannot be applied to first-class tickets
only valid in Devon and Cornwall
Adult discount (34%)
child walk-up trekets are capped £1

30
Q

What type of ticket is SOS?

A

Anytime Single is valid 2 days

31
Q

What type of ticket is a SOR?

A

Anytime return Valid for 5 days on the out and 1 calender month on the return

32
Q

What type of ticket is an SVS?

A

off peak single valid for 1 day

33
Q

What type of ticket is an SVR?

A

Off peak return valid for one day on the out and 1 calender month on the return

34
Q

What type of ticket is an SSS?

A

Super off peak Single valid for 1 day

35
Q

What type of ticket is an SSR?

A

Super off-peak return valid for 1 day on the out and 1 calendar month on the return

36
Q

What type of ticket is an FOS?

A

first class anytime single valid for two days

37
Q

What type of ticket is an FOR?

A

First class anytime return valid for 5 days on the out and 1 calender month on the return

38
Q

What type of ticket is an FSR?

A

First class off peak return valid for 1 day on the out and 1 calender month on the return

39
Q

What do you know about advanced tickets?

A

Call only travel on the booked service
Non-refundable but can exchange (£10 admin fee)
only for single journeys
must be bought in advanced (up to 12 weeks in advanced)
subject to availability

40
Q

What documents can be used to look up conditions of travel?

A

National Rail conditions of travel and passenger charter

41
Q

What are the restrictions on a senior railcard?

A

Avaliable to anyone over the age of 60
only the card holder can get a discount
does not require a photocard
can be used for discount on first class tickets
valid at all times except at peak times for journeys wholly in the London and South East area
can be used for discount on Plus Bus

42
Q

What are the restrictions an Family and Friends Railcard?

A

Avaliable for anyone travelling with children
The minimum group size to use the railcard is one adult and one child
The maximum group size is four adults and four children, including the card holder
Adults get 34% discount, and children get 60% off the child fare
Not required to hold a photocard
Discount only on standard tickets
Railcard can have 2 names on it and can be used if either party is present
Not valid at peak times in the London and South East area
Can be used to discount plus bus tickets

43
Q

What TOCs are group save tickets valid with?

A

Valid on GWR and SWR

44
Q

On which TOCs are group save tickets not valid?

A

Cross Country Trains and Transport for Wales

45
Q

Explain the valditity of group save tickets?

A

Tickets are available for groups of 3-9 adults
Travelling after 09:30, Monday to Friday
If children travelling in a group It’s cheaper to sell them adult tickets
Groupsave is not valid on14:04 15:04 16:04 17:04 18:04 19:04 London Paddington to Penzance services on Friday only

46
Q

What four Underground lines serve Paddington

A

Hammersmith, Bakerloo, Circle, District
ABCD

47
Q

What three ways can you travel through London?

A

Oyster card, contactless payment and travel card

48
Q

what type of ticket is a ADT?

A

Anytime Day Travelcard, which is valid for1 day

49
Q

What type of ticket is an ODT?

A

Off leak Day travelcard which is valid for 1 day

50
Q

What type of ticket is an STO?

A

super off peak day travel card valid for 1 day

51
Q

what type of ticket is an FTC?

A

Family travelcard valid for 1 day

52
Q

What are the restrictions apply to a family travelcard?

A

Enables an adult to take up to four children with them to the London zones for £1 flat fare
Issued from a GWR station within the London and South East area
The travelcard is for off-peak tickets only, and the adult must travel with at least one child at all times
cannot be discounted further with a railcard

53
Q

what type of ticket is an FDT?

A

First class off peak day travel card valid for 1 day

54
Q

What type of ticket is an OFT?

A

First class anytime day travel card valid for 1 day

55
Q

What are the restrictions on a Two Together Railcard?

A

Avaliable for 2 people travelling together
Requires a photocard
Both card holders get 34% discount
is valid from 09:30
can be used on first class tickets
can be used on Plusbus

56
Q

What are the restrictions on a16-17 saver?

A

Avaliable to people aged 16-17(is valid up until the card holders 18th birthday)
No minimum fare restrictions
50% discount on standard class tidects
Discount available on walk-up tickets, most ranger tickets, and rover tickets
Discount also available on season tickets
avaliable to be purchased online and via telesales
can be used to discount plusbus(34%)
Not valid on Scotrail services

57
Q

What are the restrictions on a jobcentre plus discount card?

A

Valid for three months
50% off rail fares (including anytime tickets, off-peak tickets, and season tickets up to three months)

58
Q

What are the restrictions on a Disabled persons railcard?

A

Avaliable for anyone with a registered disability
Railcard allows one or two people receive discounted travel
Valid at all times
cannot be purchased at a ticket office
can be used to discount first class tickets
can be used to discount plusbus
Adult discount34%

59
Q

What is the Wheelchair and visually Impaired customer discount?

A

customers who use a wheelchair are entitled to a discount on rail fares without having to produce a rail card and customers who are visually impaired are also entitled to a discount without having to produce a railcard

60
Q

What is a penalty fare?

A

A penalty fare is £100 plus the price of a full single fare applicable for the journey being made, reduced to £50 plus the cast of the ticket if paid within 21 days
This is worked out where the passenger boarded to their destination or interchange station
A customer has 21 days to appeal or settle the balance

61
Q

For what reason would a penalty fare be issued?

A

No ticket, standard class tidect being used in first class, out of date, Travel beyond validity, No supporting documentation, adult on a child ticket, failed to carry a season ticket, smartcard not valid

62
Q

what is an Unpaid Fares Notice (UFN)?

A

If a customer has a reason or is unable to pay their full rail fare, ticket issuing staff can issue an unpaid fare notice
A UFN is issued as an Anytime single(SOS/SDS)
A passenger signature is to confirm details are correct it is not an acceptance of UFN
only valid on GWR service but can be issued to a customer who has already travelled on another TOC service
customer has 21 daysto appeal or settle balanceif it remains unpaid the notice can be escalated to prosecution
Dates,names, and addresses to be written in full

63
Q

For what reasons would you excess a ticket?

A

change of route, over distance, change of ticket type, standard class to first class

Guards Rules And Traction (10 decks)

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