Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Guards Rules And Traction > Retail+ Revenue > Flashcards

Retail+ Revenue Flashcards

1
Q

What is an interchange station?

A

A station that you can change at for other services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is a branch line terminus?

A

The end of a branch line ie Severn Beach, St. Ives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the Central Interchange stations and Branch line terminus?

A

Bristol Temple Meads and Severn Beach

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are the East Interchange stations and Branch Line terminus?

A

West Ealing - Greenford
Slough - Windsor
Maidenhead - Marlow
Twyford - Henley-on-thames

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the West Interchange Stations and Branch line terminus?

A

Exeter St Davids - Barnstaple
Par - Newquay
St Erth- St ives
Truro - Falmouth
Liskeard - Looe
Newton Abbott - Paignton
Plymouth - Gunnislake
Exeter st Davids - Okehampton
Exeter st David’s- Exmouth

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Name some station facilities

A

Platforms, ticket facilities, car parks, bike storage, station map, waiting areas, toilets, cafes, outlets

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the benefits of using a smart card?

A

reusable and environmentally friendly, a customer can manage their card online and can hold multiple tickets (up to 5)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Where can customers check their smart cards?

A

National Rail smartcard manager app

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What type of ticket is a SDS?

A

Anytime Day Single valid for 1 day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What type of ticket is a SDR?

A

Anytime day return valid for 1 day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What type of ticket is a CDS?

A

Off Peak Day Single valid for 1 day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What type of ticket is a CDR?

A

Off Peak Day return valid for the day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What type of ticket is a FDS?

A

first class anytime day single valid for 1 day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What type of ticket is a FDR?

A

First Class anytime day return valid for 1 day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What type of ticket is a FCR?

A

First Class off Peak Day return valid for 1 day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is restriction code W1s time of validity?

A

09:30

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is restriction code W2s time of validity?

A

09:15

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is restriction code W3s time of validity?

A

09:00

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is restriction code W4s time of validity?

A

08:45

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is restriction code W5s time of validity?

A

08:30

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is restriction code W6s time of validity?

A

08:15

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What is restriction code W7s time of validity?

A

08:00

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is restriction code W8s time of validity?

A

07:45

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What are the restrictions of a 16-25 railcard?

A

Avaliable for anyone aged16-25 and anyone in full-time education
only the cardholder can get the discount(34%)
A photocard is required
Is valid at all times but has a minimum fare between 04:30 and 09:59 Monday to Friday of £12
Minimum fare does not apply on weekends, bank holidays,and during July and August
cannot discount first class walk-up tickets, but can an advance first class tickets

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
What are the restrictions on a 26-30 railcard?
Avaliable for anyone aged 26-30 Only card holder can get discount (34%) can only be purchased online as a mobile app Railcard The railcardIs valid at all times but hasa minimum fare of £12which applies between 04:30-09:59 The minimum fare does not apply on weekends or bank holidays can get discount on first-class advance type tickets
26
What are the restrictions on a H M Forces railcard?
Avaliable to anyone in the armed forces A photocard is required The railcard is valid at all times but has a minimum fare between O4:30-09:59 Monday- Friday of £12 The minimum fare does not apply on weekends, bank holidays, and during July and August Can be used for discount both on Standard class and First class tickets The railcard allows the railcard holder and a maximum of four accompanied children to receive discounted travel Adult discount 34% child discount 60% off a childs fare
27
What are the restrictions of a veterns railcard?
Avaliable to anyone who has served at least one day in the armed services The Railcard is valid at all times but has a minimum fare between 04:30-09:59 Monday to Friday of £12 The minimum fare does not apply on weekends, bank holidays, and during July and August can be used for discount both standard and first class tickets can be used for one or two adults to receive -discount, but the named companion cannot use the card when travelling on their own The railcard allows only the photographed adults and a maximum of four accompanied children to receive discounted travel Adult Discount 34% Child discount 60%
28
What are the restrictions at a Network Railcard?
Avaliable for anyone over the age of 16 are adult can travel alone all the way up to a max of 4 adults and 3 children, including the railcard holder A photocard not required Not valid before 10:00 Monday to Friday subject to a minimum of £13 this applies Monday to Friday No time restriction or minimum fare restriction at weekends Adult discount 34% child discount 60% Not valid to discount first class tickets only Valid in the London and saith East area
29
What are the restrictions or a Devon and Cornwall railcard?
Avaliable for people with a registered address in Dever and Cornwall The Railcard is valid from 08:45 one adult can travel alone or up to a maximum of two adults and four children A photocard is not required Discount cannot be applied to first-class tickets only valid in Devon and Cornwall Adult discount (34%) child walk-up trekets are capped £1
30
What type of ticket is SOS?
Anytime Single is valid 2 days
31
What type of ticket is a SOR?
Anytime return Valid for 5 days on the out and 1 calender month on the return
32
What type of ticket is an SVS?
off peak single valid for 1 day
33
What type of ticket is an SVR?
Off peak return valid for one day on the out and 1 calender month on the return
34
What type of ticket is an SSS?
Super off peak Single valid for 1 day
35
What type of ticket is an SSR?
Super off-peak return valid for 1 day on the out and 1 calendar month on the return
36
What type of ticket is an FOS?
first class anytime single valid for two days
37
What type of ticket is an FOR?
First class anytime return valid for 5 days on the out and 1 calender month on the return
38
What type of ticket is an FSR?
First class off peak return valid for 1 day on the out and 1 calender month on the return
39
What do you know about advanced tickets?
Call only travel on the booked service Non-refundable but can exchange (£10 admin fee) only for single journeys must be bought in advanced (up to 12 weeks in advanced) subject to availability
40
What documents can be used to look up conditions of travel?
National Rail conditions of travel and passenger charter
41
What are the restrictions on a senior railcard?
Avaliable to anyone over the age of 60 only the card holder can get a discount does not require a photocard can be used for discount on first class tickets valid at all times except at peak times for journeys wholly in the London and South East area can be used for discount on Plus Bus
42
What are the restrictions an Family and Friends Railcard?
Avaliable for anyone travelling with children The minimum group size to use the railcard is one adult and one child The maximum group size is four adults and four children, including the card holder Adults get 34% discount, and children get 60% off the child fare Not required to hold a photocard Discount only on standard tickets Railcard can have 2 names on it and can be used if either party is present Not valid at peak times in the London and South East area Can be used to discount plus bus tickets
43
What TOCs are group save tickets valid with?
Valid on GWR and SWR
44
On which TOCs are group save tickets not valid?
Cross Country Trains and Transport for Wales
45
Explain the valditity of group save tickets?
Tickets are available for groups of 3-9 adults Travelling after 09:30, Monday to Friday If children travelling in a group It's cheaper to sell them adult tickets Groupsave is not valid on14:04 15:04 16:04 17:04 18:04 19:04 London Paddington to Penzance services on Friday only
46
What four Underground lines serve Paddington
Hammersmith, Bakerloo, Circle, District ABCD
47
What three ways can you travel through London?
Oyster card, contactless payment and travel card
48
what type of ticket is a ADT?
Anytime Day Travelcard, which is valid for1 day
49
What type of ticket is an ODT?
Off leak Day travelcard which is valid for 1 day
50
What type of ticket is an STO?
super off peak day travel card valid for 1 day
51
what type of ticket is an FTC?
Family travelcard valid for 1 day
52
What are the restrictions apply to a family travelcard?
Enables an adult to take up to four children with them to the London zones for £1 flat fare Issued from a GWR station within the London and South East area The travelcard is for off-peak tickets only, and the adult must travel with at least one child at all times cannot be discounted further with a railcard
53
what type of ticket is an FDT?
First class off peak day travel card valid for 1 day
54
What type of ticket is an OFT?
First class anytime day travel card valid for 1 day
55
What are the restrictions on a Two Together Railcard?
Avaliable for 2 people travelling together Requires a photocard Both card holders get 34% discount is valid from 09:30 can be used on first class tickets can be used on Plusbus
56
What are the restrictions on a16-17 saver?
Avaliable to people aged 16-17(is valid up until the card holders 18th birthday) No minimum fare restrictions 50% discount on standard class tidects Discount available on walk-up tickets, most ranger tickets, and rover tickets Discount also available on season tickets avaliable to be purchased online and via telesales can be used to discount plusbus(34%) Not valid on Scotrail services
57
What are the restrictions on a jobcentre plus discount card?
Valid for three months 50% off rail fares (including anytime tickets, off-peak tickets, and season tickets up to three months)
58
What are the restrictions on a Disabled persons railcard?
Avaliable for anyone with a registered disability Railcard allows one or two people receive discounted travel Valid at all times cannot be purchased at a ticket office can be used to discount first class tickets can be used to discount plusbus Adult discount34%
59
What is the Wheelchair and visually Impaired customer discount?
customers who use a wheelchair are entitled to a discount on rail fares without having to produce a rail card and customers who are visually impaired are also entitled to a discount without having to produce a railcard
60
What is a penalty fare?
A penalty fare is £100 plus the price of a full single fare applicable for the journey being made, reduced to £50 plus the cast of the ticket if paid within 21 days This is worked out where the passenger boarded to their destination or interchange station A customer has 21 days to appeal or settle the balance
61
For what reason would a penalty fare be issued?
No ticket, standard class tidect being used in first class, out of date, Travel beyond validity, No supporting documentation, adult on a child ticket, failed to carry a season ticket, smartcard not valid
62
what is an Unpaid Fares Notice (UFN)?
If a customer has a reason or is unable to pay their full rail fare, ticket issuing staff can issue an unpaid fare notice A UFN is issued as an Anytime single(SOS/SDS) A passenger signature is to confirm details are correct it is not an acceptance of UFN only valid on GWR service but can be issued to a customer who has already travelled on another TOC service customer has 21 daysto appeal or settle balanceif it remains unpaid the notice can be escalated to prosecution Dates,names, and addresses to be written in full
63
For what reasons would you excess a ticket?
change of route, over distance, change of ticket type, standard class to first class

Guards Rules And Traction (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions