Results Oriented Management and Accountability

Question 1

Results Oriented Management and Accountability (ROMA)

Answer 1

a sound management practice that incorporates the use of outcomes or results into the administration, management, and operation of community action agencies. ROMA was launched in 1993, when Congress passed the Government Performance and Results Act (GPRA) to improve federal program effectiveness and public accountability. The intent was to focus on results, service quality, and customer satisfaction. The ROMA framework has been adopted by a broad range of community service organizations.

Question 2

Benchmarks (ROMA)

Answer 2

performance data used for comparative purposes. A program can use its own data as a baseline benchmark against which to compare future performance, or it can use data from another program as a benchmark.

Question 3

Impacts (ROMA)

Answer 3

are the direct or indirect effects or consequences of achieving program goals

Question 4

Outcome Indicators (ROMA)

Answer 4

Describe observable, measurable characteristics or changes that represent achievement of an outcome. For example, a program with the desired outcome of participants pursuing a healthy lifestyle could define “healthy lifestyle” as getting at least two hours of exercise each week.

Question 5

Inputs (ROMA)

Answer 5

resources a program uses to achieve program objectives. Examples are staff, volunteers, facilities, curricula, and money.

Question 6

Measures (ROMA)

Answer 6

can be quantitative or qualitative, objective, or subjective. The particular form of measurement used is dependent on the objective to be measured, the availability or opportunities for measurement, and the cost of the measurement process.

Question 7

The Results Oriented Management and Accountability Cycle

Answer 7