Resources

Question 1

• Resource Optimization
• Resc Leveling
• Resc Smoothing

Answer 1

• Resource optimization used to adjust start and finish dates of activities to adjust planned resource use to be equal to or less than resource availability.

Resource Leveling: focuses on moving the resources. Moves project end date back.

Resource Smoothing: focuses on moving the activities w/ free float. CP not changes
* Adjusts the activities of a schedule model.
* Activities may only be delayed within their free and total float
the critical path is not change.

Question 3

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What are the 5 levels of Maslows hierarchy of needs?

Answer 3

1.Physiological Needs: basic human survival needs.
* Food, water, shelter

2.Safety: Safety, Security becomes prominent.
* Personal security, employment, resources, health, property.

3.Belonging(love) Needs: Social needs
* Relationships, friendships, intimacy, family, social connections.

4.Esteem needs: Desire for respect, self-esteem, recognition.
* Achievement, Mastery, Independence, Status, Prestige.

5.Self-Actualization: Individual strives for their full potential and personal growth.
* Creating activities, problem-solving, pursuing personal goals, achieving personal potential.

Question 4

Which motivation model has 2 Factors and what are they?

Answer 4

Herzbergs Motivation Theory(Two Factor Theory)

1.Hygiene Factors: Need this first, then can go to motivation factors.
* Salary: Impacts employee engagement. Teachers low pay, low engagement.
* Company Policies: Are they fair.
* Physical Environment: at least nice enough. Too hot or too cold?

Motivation Factors:
* Achievement
* Growth
* Advancement

Question 5

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What motivation model has 3 factors that motivate an individual?

Answer 5

McClellands Motivational Model : An individual’s needs are shaped by life experiences in 3 areas; One becomes dominant
* Achievement: How much can they achieve
* Power: How much power can they get.
* Affiliation: Who they’re affiliated w/.

• Use this info to influence goal setting, feedback, and motivaiton/reward systems.
• Design/craft roles around team member strengths.

Question 6

What are the 3 motivation models?

Answer 6

Herzbergs Motivation theory: 2 factors Hygiene(Need) and Motivation

Maslows Hierarchy of needs: Physiological, Safety, Belonging, Esteem, Self Actualization

McCllelands Motivational Theory: Achievement Power, Affiliation
* Achievement: How much can they achieve
* Power: How much power can they get.
* Affiliation: Who they’re affiliated w/.

Herzbergs Motivation Theory(Two Factor Theory)

Physiological Needs: basic human survival needs.
Food, water, shelter
Safety: Safety, Security becomes prominent.
Personal security, employment, resources, health, property.
Belonging(love) Needs: Social needs
Relationships, friendships, intimacy, family, social connections.
Esteem needs: Desire for respect, self-esteem, recognition.
Achievement, Mastery, Independence, Status, Prestige.
Self-Actualization: Individual strives for their full potential and personal growth.
Creating activities, problem-solving, pursuing personal goals, achieving personal potential

Question 8

What do the letters of RACI Chart stand for?

Answer 8

• Responsible: Who performs the task
• Accountable: Who signs of(CAN ONLY BE ONE PERSON)
• Consulted: Who provides expert judgement
• Informed: Who is kept informed

Question 9

Whats RAM?

Answer 9

Responsibility Accountability matrix, relationship btw work package and team members. RACI

Question 10

What are the 5 types of Conflict Management

Answer 10

Smooth/Accommodate
* Emphasize areas of agreement- to maintain relationships, but not address issue.
* Concede position to maintain harmony and relationships
* Useful when reaching overarching goal is more important than the disagreement. used when theirs a difference in the relative authority or power of the individuals.
* ex: Appropriate when there is a disagreement with the sponsor. Since sponsor outranks PM, then there desire to maintain a good relationships with sponsor, adopting and accommodating posture may be appropriate.

Withdraw/Avoid
* Retreat from the situation
* Postpone the issue

Collaborate/Problem Solve
* Incorporate multiple viewpoints
* Enable cooperative attitudes and open dialogue to reach consensus and commitment

Force/Direct
* Pursue your viewpoint at the expense of others
* Offer only win/lose solutions

Compromise/Reconcile
* Search for solutions that partially satisfy everyone
* Compromise to temporarily or partially resolve the conflict

Question 11

Which 2 out of the 4 go together for conflict management and what do they mean?
A. Reconcile
B. Smooth
C. Accomodate
D. Compromise

Answer 11

1. Smooth/Accomodate: Smooth over conflict by accomodating sponsor to maintain good relationships allowing my thoughts on issue not to be priority but the relationship.
   * Lose/Win
2. Compromise/Reconcile: Both parties win some/ lose some

Question 12

5 Levels of Conflict and their responses?

Answer 12

5 levels of conflict and Responses
1. Problem to Solve: Collaboration. Seek to win.
2. Disagreement: Support. Empower the other to resolve
3. Contest: Acccomodate, Negotiate and get facts.
4. Crusade: Establish safe structures, Use diplomacy
5. World War: Do whatever is necessaryto prevent people from hurting one another

Question 13

Forms of Power

Answer 13

• Informational: control distribute valuable info.
• Positional:Derived form position or role held in org. Aka formal, legitimate power.
• Situational: Gained from specific situations or circumstances(have right skill set for situation).
• Personal/Charasmatic: Based on individuals charm, charisma, and appeal.
• Relational: Comes from network and relationships and network person has.
• Punitive(punish)/Coercive: PM has authoirty to discipline the project team members. Aka Penalty Power, (Mem tip: Corrective power)
• Expert: Authuroty comes both from experience with the technologyes the project focuses on and from expertise in managing projects.
• Referent: based on personal traits or relationships that inspire loyalty and respect and admiration. Respect and admiration others have for him he has gained.
• Reward Oriented: Based on ability to provide awards or incentives.

Question 14

What is Expectancy Theory?

Answer 14

Expectancy Theory: explains motivation through belief in the reward system.
3 Factors include:
1. Expectancy: They believe they can complete the task (expectancy).
2. Instrumentality: They trust they will receive the reward (instrumentality).
3. Valence: They value the reward being offered (valence).

Question 15

Ouchis Theory Z

Answer 15

Participative management style of the japanes. Workers are motivated by a sense of commitment, opportunity, and advancement.