Research And Presenting Data Flashcards
What are the things that may lead to miscommunication
- Language barriers
- Cultural differences
- Physically noise
- Physiology factors
What is the importance of business communication
- to help get your ideas across
- to avoid conflicts and confusion
- For proper delegation of tasks or authority
- To help achieve objectives
What is Verbal communication
Where words are used to tranfer the message (not necessarily oral communication)
Give examples of verbal communication
Telephonic
Business letters
Electronic media
Business magazines
Oral presentations
Business report
Business plan
Telephonic
-Allows businesses to pursue new clients
- Allows clients to obtain information about products/ services
Business letters/statements
- Are mailed to customers to give them information or to ask instead from them
Electrical media
Promote product
Creat incentivised word of mouth
Oral presentations
Inform about upcoming events or give feedback about certain issues
Business report
-Present info on a special topic to a specific audience to articulate specific point point of view
- make recommendations to solves a problem
Business plan
-Used as a part of am application to get financed
-Tool used to identify areas of improvement
Non-verbal contact
Body language
Facial expressions
Graphs
Tables
Diagrams
Illustrations
What are the ways to respond to business Communications
Telephonic calls
Business letters
Instant media
Feedback
What is Primary research
- original/ new data is collected by means of Questionnaires/ interviews
- taken to determine needs, wants or preferences or the target market
What is the protocol for conducting primary research
- research sample
-Time line - Avoid vague & sensitive questions
What is Secondary School research
- researcher looks at what other people have said about the topic & then processes a number of other people’s opinions to formulate own conclusions
