Professionalism & Ethics Flashcards
What are ways that different businesses can measure their success
- Creative and Innovative
- Outperforming competitors ( may even bend rules)
- Dominant focus is on the society and not profit
Name the types of ethical theories
Principle- based
Cosequnce-based
Utilitarian
Narrative
Virtue-based
Deontology
Principle- based theory
A set of values/ rules determine whether an action is ethical or not
Consequence based
The outcome of the situation determines whether the action is ethical or not
Utilitarian
Actions are justified if the outcome benefits the majority of the group
Narrative
Story teller leads the listener to come to a conclusion on whether action is acceptable or not
Virtue- based
Judge a person by character and reputation rather than on an individual action
Deontology
If the person upholds their obligation towards another person the action will be ethical
What does ethical behaviour mean
- honestly
- act with integrity
- act in a manner acceptable to society
- doing what’s right rather than what’s financially rewarding
Characteristic of a professional person
- shares their knowledge to develop others
- exercise good judgment
- accept accurate
What is Batho Pele
A framework to ensure professional and ethical service delivery in the public service in SA
Function of the code of ethics
Describes the principles that the business considers as important when making decisions
E.g. honestly, respect & obey law
Function of the code of conduct
Prevents negative behaviour
E.g. racism
Give examples of unethical behaviour addressed in the Code of ethics/ conduct
Bribery
Whistle blowing
Handling conflict of interest
Confidentiality of company needs
How can you ensure that staff members use the code of conduct/ ethics
- allow staff to give feedback
- managers must lead by example
- conduct training sessions
- make staff aware of consequences
