Relational Influences Flashcards
Conflict
Behavior that occurs when two parties perceive they’ve incompatible goals, ideas or behaviors
Mirror-image perception
Identical, distorted perceptions of the other party; often leads to escalation in the conflict
Imposed Solutions
One party is stronger than the other and imposes a solution; usually leads to one party being dissatisfied and underlying conflict remains
Distributive Solutions
Involves a compromise/mutual concessions; lose-lose situation
Integrative Solution
Win-win solution; both parties must understand other’s motives, values and goals
Conflict Resolutions - Follett (1940)
Sister’s fighting over an orange; distributive would be 1/2 an orange each, integrative would be 1 uses juice, other uses rind
Counselling
Deals with family conflict; offers both parties skills to deal with conflict, encourages clients to solve own problems rather than provide solutions
Negotiation
Parties with both shared and opposing interests try to reach an agreement - may break down, parties fail to understand other’s position and goals
Negotiation - Thompson & Hastie (1990)
Most negotiators enter negotiations expecting opposing views. If both parties realise joint gain, the outcome is better for both sides, yet a high % failed to realise that and settles for less-than-ideal solutions
Mediation
Bringing in a 3rd party to settle conflicts; focus on the issues and reach a voluntary solution (distributive/integrative). Mediators arrange time, place and agenda - neutral place aims to improve relationship
Arbitration
3rd party imposes decision after listening to both parties
Arbitration - Emery & Collegues (2005)
Can settle a large % of cases otherwise heading to court, speed settlement, save money, high compliance with agreements, high party satisfaction, good relationship between divorced parents; helps parents to see need for long term cooperative parenting
Attachment Theory
Bowlby (1969) - attachment is the tendency of infants to form an emotional bond to another
Bowlby (1969)
Observed children in institutions; children who suffered loss and failure in early relationships were more open to psychological consequences
Proximity Maintainance
Desire to be near attachment figure