Reducing Labour Turnover and Absenteeism (3.5.3)

Question 1

What is Flexible working?

Answer 1

Working contracts allowing staff to balance their work and home life more appropraitely for them.

Question 2

What does flexible working do to an employees motivation?

Answer 2

Increases their motivation

Question 3

What is bad about flexible working?

Answer 3

Could limit productivity if teams become out of sync with each other

Question 4

What is Multi-skilling?

Answer 4

Allowing staff to train in different departements and rotate around job roles

Question 5

What is good and bad about multi-skilling?

Answer 5

Good- More skills could mean more progression opportunities, increasing motivation
Bad- Could reduce experience within teams meaning job roles performed to lower standard

Question 6

What are the Financial methods of motivation? (5)

Answer 6

-Piece Rate
-Commission
-Bonuses
-Profit Share
-Performance-Related Pay

Question 7

What are the Non- Financial methods of motivation? (6)

Answer 7

-Delegation
-Consultation
-Empowerment
-Teamworking
-Flexible working
-Job rotation

Question 8

What is Piece Rate?

Answer 8

Employers pay piece-rate workers for the number of tasks they perform, or per unit of work they complete

Question 9

What are the dangers of piece-rate?

Answer 9

Some piece-rate workers may overwork themselves to earn more money which could ultimately damage an employees wellbeing if they overextend themselves or work long hours

Question 10

What is commission?

Answer 10

A fee paid to an agent or employee for transacting a piece of business or performing a service. Get a percentage from each e.g. car sells.

Question 11

What are the dangers of commission?

Answer 11

Lacks job security compared to fixed hourly wages or annual salary

Question 12

What is Job rotation?

Answer 12

Practice of moving employees between jobs in an organization. Happen between jobs on the same level so not considered a promotion

Question 13

What are the dangers of job rotation?

Answer 13

Your business could suffer, its costly and time consuming. Employees can also make mistakes as they are acquiring a new skill

Question 14

What does Herzberg argue motivates someone?

Answer 14

Salary. So e.g. piece rates, bonuses and commission only encourage the wrong behavior. Workers will become wasteful or pushy in pursuit of their extra cash