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Psychosocial > Quiz 1- Ch 5 > Flashcards

Quiz 1- Ch 5 Flashcards

1
Q

What are the levels of communication?

A

1) Intrapersonal level
2) interpersonal level
3) small group discussion
4) organizational communication

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2
Q

What is intrapersonal level communication?

A
  • beginning of communication

- absorb information from enviro and begin to develop and formulate our thoughts and ideas

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3
Q

What is interpersonal level communication?

A
  • as soon as we send a message to another person
  • one-on-one communication
  • opportunity for misinterpretation begins
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4
Q

What is small group discussion

A
  • commuication with more than one other individual
  • Ex: team meetings, family meetings
  • People enter with different goals, objectives and backgrounds
  • chance for misinterpretation and conflict increase
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5
Q

What is organizational conflict?

A
  • communication between several groups
  • occurs when several groups within a facility meet to discuss problems or establish policies
  • Egos, personal agendas, and professional differences may all interfere
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6
Q

Describe client sensitive or patient first language

A
  • Do not think about clients as their illness or disability- reinforces emotional detachment
  • People are not their impairments
  • Acknowledge their individuality and totality is part of a therapeutic outcome
  • Watch choice of words, tone, and volume
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7
Q

What is mindfulness?

A
  • Being present in the moment
  • Attend fully to each task
  • Involves: self assessment, clearing of their minds of mental clutter, so they can focus on the present moment
  • they welcome uncertaintigy and difficult pts become interesting
  • rely on knowledge of self and client
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8
Q

What are barriers to mindfulness?

A

emphasis on explicit rather than tacit knowledge
time constraint
desire to maintain emotional distance from clients

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9
Q

How do you develop mindfulness?

A
  • actively listen to patients
  • observe and learn from mentors in clinical settings
  • practice meditation
  • maintain personal journal of their client encounters to reflect and learn from actions in practice
  • take a minute to focus on client and give attention to client
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10
Q

What is active listening?

A

-involves being alert and receptive to both verbal and nonverbal communication cues.

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11
Q

What should you DO when actively listening?

A
  • eliminate physical and mental distraction
  • Strive to appear relaxed and interested in what the clients have to say
  • Listen to their stories
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12
Q

What should you AVOID when actively listening?

A
  • reviewing medical record and previous documentation

- taking copious notes

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13
Q

How does active listening impact conflict?

A
  • can diffuse conflict
  • can affirm what clients are experiencing is normal and understandable
  • when providers upset, take control of their actions and not blame others
  • meditation, mindfulness, and/or reflective writing are ways to experience less burnout on the job
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14
Q

What is paralanguage?

A
  • body language
  • tone of voice
  • pacing of speech
  • facial expressions
  • touch
  • spatial distances/proxemics
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15
Q

Describe written communication?

A
  • very important for health care setting
  • describe client progress
  • justify treatment and request equipment to third parties
  • communicates with other health care providers involved in pt care
  • written instructions and recommendations given to clients in home care programs
  • Advantage: printed material more permanent
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16
Q

What are things you should do in your written communication

A
  • Keep your target audience in mind

- ensure information is clear, concise, understandable, and legible

17
Q

How is electronic communication impacting health care?

A
  • Transforming way health care professionals and clients gather info and interact with one another
  • Videoconferencing possible- can lead to health appoints over internet to avoid additional clinic visits
18
Q

What are important considerations when using electronic forms of communication?

A
  • transmission can be intercepted by unintended audiences
  • confidentiality is paramount concern
  • clients can get inaccurate date from internet
  • email need to be very clear- non-verbal absent so verbal very important
  • in email use formal salutations and closings, appropriate technology, correct punctuation, and dictionary spelling for words
  • proofread email, correct areas for miscommunication
  • email can become part of medical records
19
Q

How does electronic communication impact clients?

A
  • detriment or boon for people with disabilities
  • Not everyone is computer literate or has access
  • help clients gain access to electronic aids such as print magnifiers, talking computers, and other forms of assistive technology can improve health and wellness
20
Q

What are the levels of conflict?

A

1) Personal
2) interpersonal
3) intragroup
4) intergroup

21
Q

What is personal conflict?

A
  • occurs within individual
  • ex: adhere to supervisor suggetstion or confront the supervisor to discuss the situation
  • interrole conflicts at personal level- ex: nurse who ignores call lights to leave on time because children need to be picked up on time or gets a late fee (parental role vs professional role)
22
Q

What is interpersonal conflict?

A
  • conflict with two or more individuals who exhibit conflicting values or beliefs
  • Ex: nursing home staff vs residents’ family members
23
Q

What is intragroup conflict?

A

-exists when members within a group disagree with each other as to what course of action should be taken
Ex: Family, all with different backgrounds, trying to make a decision about parents, one who has progressing Alzheimers and one who is the care taker

24
Q

What is intergroup conflict?

A
  • Arises between two more groups of people, departments, or organizations that have conflicting beliefs or needs
  • Ex: hospital staff want pt to dc to transitional care unit, but family wants pt to dc home

Psychosocial (10 decks)

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