Questions to use in the field

Question 1

List examples of general questions

Answer 1

• What are you most proud of in your business?
• What it’s like to be one of your patients? Why do your patients come to you?
• What was the last notable investment you made in your practice?
• What is your current level of OSHA compliance?

Question 2

List examples of supply questions?

Answer 2

1. Who does the ordering?
2. What do you like about your supplier?
3. Who is your current supplier?
4. What could your current supplier be doing better?
5. How do you prefer to order?
6. How often are you ordering?
7. Do you know how much your current supply overhead percentage is?

Question 3

List examples of Equipment and Tech questions?

Answer 3

1. Would you consider your office to be ahead of the Tech and equipment curve?
2. Have you looked into any new tech or equipment recently?
3. What is your favorite piece of equipment and tech in your office? Why
   _______
   -Do you have an interest in 3D tech?
   -What Practice Management Software are you using? How do you like it? etc.
   -How are you looking to invest in your practice over the next year?

Question 4

List examples of Business solutions questions?

Answer 4

1. When was the last time you negotiated your PPO rates?
2. What percent of your patients are PPO?
3. How have PPO plans affected your practice?
   ______
   -Who manages your marketing?
   -Can you tell me a bit about your hygiene retention process?
   -Do you currently lease or own the space?
   -If leased, when is your lease up for renewal?

Question 5

List examples of Front Desk questions?

Answer 5

1. How long have you been with the practice?
2. What do you love most about the practice?
3. What does your day-to-day look like?
4. What is your favorite part of your job?
5. What is the one thing that would really help you on a day-to-day basis?