Quality (TQM, QA, QC, BSI)

Question 1

What is quality? (Designing terms)

Answer 1

it refers to a products ability to satisfy a need and its fitness for purpose

Question 2

What is quality? (Manufacturing terms)

Answer 2

producing a product to the best it can be, fully functioning and free from defects.

Question 3

What are the three processes in quality control in production?

Answer 3

Manufacturing process, assembly process then the finishing processes.

Question 4

What is quality assurance? (QA)

Answer 4

they are systems that are the planned activities used by the manufacture to monitor the quality of a product from its design and development stage.

Question 5

What is quality control? (QC)

Answer 5

The part of quality assurance that involves inspection and testing of a product, during or after production.

Question 6

Why is inspection used in QC?

Answer 6

Its used to check that manufactured products have been produced within a specified tolerance.

Question 7

What is tolerance?

Answer 7

Its defined as the acceptable amount by which a products size can differ from what’s stated in the spec.

Question 8

What can be an example of tolerance?

Answer 8

the diameter of a plastic bottle so it fits in the bottle making machinery.

Question 9

What are the three main levels of inspection?

Answer 9

1. 100% inspection - all units in the batch are inspected
2. Normal inspection - through a sampling plan
3. Reduced inspection - using a sampling plan requiring smaller sizes

Question 10

What are the two different types of testing?

Answer 10

1. Non - destructive testing - the product is tested until it shows signs of failing e.g cracking
2. Destructive testing - where the product is destroyed under controlled conditions

Question 11

What is TQM?

Answer 11

A strategic system for achieving customer satisfaction using QA at all stages during manufacture.

Question 12

What does BSI stand for?

Answer 12

British Standards Institute.

Question 13

What does the BSI do?

Answer 13

Operates a quality management system to which any organisation can be accredited, giving them a logo on their products so customers know their product is assured of quality.

Question 14

What are the three quality standards in R.M?

Answer 14

National, European and International.

Question 15

What does ISO stand for?

Answer 15

International organisation for standardisation

Question 16

What is the kitemark?

Answer 16

An important symbol of quality, covering a wide range of products such as electrical components and double glazing.

Question 17

What is a CE?

Answer 17

Its a manufactures claim that the product reaches all the requirements of all relative European directives. It has reached the minimum needed of quality and can be sold through the European single market.