Quality Management Flashcards
What is the definition of Quality Management?
Quality management is a discipline for ensuring that outputs, benefits, and the processes by which they are delivered, meet stakeholder requirements and are fit for purpose.
What is the definition of quality planning?
Quality planning takes the defined scope and specifies the acceptance criteria used to validate that the outputs are fit for purpose to the sponsor.
How does quality planning work?
-It starts by taking the defined scope. (Could be PBS/WBS).
-It specifies acceptance criteria that is used to validate that the outputs are fit for purpose to the sponsor.
Each deliverable ought to have a quality/acceptance criteria associated with it.
Where should a Quality Management Plan (QMP) be found?
It should be included within the Project Management Plan (PMP).
What should be in a Quality Management Plan (QMP)?
-Methods of verifying that the outputs meet the requirements.
-Pass/Fail criteria for each criteria.
-Frequency of the tests, checks or audits.
-Requirements for resources (testers, tools etc).
What is the definition of Quality Assurance?
The process of evaluating overall project performance on a regular basis to ‘provide confidence’ that the project will satisfy the relevant quality standards.
Describe Quality Assurance.
-Usually and organisational level responsibility and is therefore independent of the project.
-Acts as external assurance that the quality plan is being followed and standards are being met.
-The check the project is following the correct processes for Quality by conducting audits.
QA may even write the organisations standards.
What does Quality Control consist of?
-Inspection
-Measurement
-Testing
to verify the projects outputs meet acceptance criteria. Typically pass or fail.
Internal to project team.
Compare Quality Control and Quality Assurance.
Control:
-Internal to Project.
-Can be done once products available.
-Typically pass/fail.
Assurance:
-External to Project
-Can be done throughout project.
-Could get a ‘degree’ of following plan.
What are some examples of Quality tools?
-Audits
-Pareto analysis
-Sampling
-100% testing
-Inspection
Describe an Audit.
-Usually independent (not necessarily of organisation).
-May be short/no notice.
-QA function well-positioned to carry out audits.
Describe Pareto analysis.
-Often referred to as 80/20 rule.
-Can be used in conjunction with Fishbone/root-cause to find most effective causes to target,
-Allows you to prioritise efforts.
Describe Sampling and 100% testing.
-Involves random sampling of deliverables.
-May be suitable for deliverables of low financial value.
-100% testing is sampling of all produced deliverables.
-Suitable for high value or safety critical items.
Describe Inspection.
-Involves inspection by qualified individuals to accept the quality.
What are the benefits of Quality Management?
-Fewer faults leading to a product that is fit for purpose.
-Lowers cost by reducing rework.
-Improves stakeholder morale and confidence.
-Reduces risk in safety-critical systems.
-Produces lessons that will improve processes over time.
