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GCSE Business > Quality > Flashcards

Quality Flashcards

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1
Q

Quality

A

product or service which meets standards set by customers

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2
Q

benefits of good quality

A

strengthens brand
competitive advantage

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3
Q

Quality control

A

product tested for quality at the end of production

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4
Q

total quality management (quality assurance)

A

Quality being checked at every stage of production

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5
Q

How to know if quality is lacking

A

Complaints
refunds
loyalty of customers

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GCSE Business (38 decks)

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