customer service Flashcards
1
Q
Sales process
A
customer interest
speed of service
customer engagement
post-sales service
customer loyalty
2
Q
how customer interest is gained
A
strong brand
promotion
3
Q
Hard approach
A
approaching customer
4
Q
soft approach
A
letting customer know you are avaliable
5
Q
pros of good customer service
A
increased reliability
customer loyalty
strong reputation
6
Q
cons of bad customer service
A
customer disloyalty
bad reputation
