Quality Flashcards
Here are three items of information that will be included in the project product description for the 'album ready for launch'. "A. Purpose. B. Composition. C. Development skills required. D. Project-level quality tolerances. E. Acceptance method. F. Acceptance responsibilities." 1. 'Recorded album', 'registered artwork' and 'launch event plan'.
B. Composition.
Correct. The ‘composition’ heading includes a description of the major products and/or outcomes to be delivered by the project. Ref A.21.2
Here are three items of information that will be included in the project product description for the 'album ready for launch'. "A. Purpose. B. Composition. C. Development skills required. D. Project-level quality tolerances. E. Acceptance method. F. Acceptance responsibilities." 2. The singer will give final approval of the 'artwork'.
F. Acceptance responsibilities
Correct. The ‘acceptance responsibilities’ heading defines who will be responsible for confirming acceptance. PRINCE2 uses the term ‘acceptance’ to describe the ultimate approval of the project’s product. Ref A.21.2, 8.3.17
Here are three items of information that will be included in the project product description for the 'album ready for launch'. "A. Purpose. B. Composition. C. Development skills required. D. Project-level quality tolerances. E. Acceptance method. F. Acceptance responsibilities." 3. The 'artwork' must comply completely with relevant equality legislation.
D. Project-level quality tolerances.
Correct. The ‘project-level quality tolerances’ heading specifies any tolerances that may apply for the acceptance criteria. In this case the tolerance is zero. Ref A.21.2
The record company must comply with music industry regulations when producing the ‘artwork’.
Which action should the project manager take, and why?
Record the requirement in the quality management approach, because compliance with external standards should be addressed when determining the approach to quality.
Correct. The project may be subject to external quality standards, for example when the project is within a regulated environment. These various circumstances must be addressed when determining the project’s approach to quality. Ref 8.3.2, A.20.2
During stage 2, the ‘recorded sample songs’ will be delivered and made available to members of focus groups. Feedback from the focus groups will be used to improve the ‘recorded album’. The Production Manager has asked the singer to assess the recordings of the sample songs. This has been planned as part of the quality management approach.
Why is this an appropriate action?
The quality checking of the ‘recorded sample songs’ needs to be aligned with the incremental delivery approach.
Correct. It is important that the approach to managing quality works with, and supports, the chosen delivery approach, and not against it. For example, when using an agile approach, the high frequency of quality checking (in the form of reviews, demos or tests) may have a significant impact on how a project is planned. This will affect the incremental delivery of the project’s products and how they are released. Ref 8.3.3
“SThe Music Album Project is approaching the end of stage 3 and the project manager is planning stage 4.
Here are three actions related to managing quality for stage 4.
Which role (A-F) should be responsible for each action?”
“A. Executive.
B. Senior user.
C. Project manager.
D. Team manager.
E. Project assurance.
F. Project support.”
1. Review the quality criteria for the ‘registered artwork’ to recommend additional people to be involved in the quality review.
E. Project assurance.
Correct. Project assurance should assist the project board and project manager by reviewing the product descriptions and advising the project manager on suitable quality reviewers. Ref tab 8.1
“SThe Music Album Project is approaching the end of stage 3 and the project manager is planning stage 4.
Here are three actions related to managing quality for stage 4.
Which role (A-F) should be responsible for each action?”
“A. Executive.
B. Senior user.
C. Project manager.
D. Team manager.
E. Project assurance.
F. Project support.”
2. Agree that the ‘launch event plan’ should be presented to the project board in the format of a slide deck.
B. Senior user.
Correct. The ‘launch event plan’ is a key user product and the format and presentation of this product would be included in the product description. The senior user approves product descriptions for key user products. Ref tab 8.1, A.17.2
“SThe Music Album Project is approaching the end of stage 3 and the project manager is planning stage 4.
Here are three actions related to managing quality for stage 4.
Which role (A-F) should be responsible for each action?”
“A. Executive.
B. Senior user.
C. Project manager.
D. Team manager.
E. Project assurance.
F. Project support.”
3. Document that the ‘launch event plan’ should be presented to the project board in the format of a slide deck.
C. Project manager.
Correct. The project manager prepares and maintains product descriptions. Ref tab 8.1
The product description for the ‘launch event plan’ was updated at the end of stage 3 to include more detailed quality criteria. The ‘launch event plan’ was created during stage 4. The ‘launch event plan’ was then approved by the project manager after checking that it met the defined quality criteria.
Is this an appropriate way to manage quality, and why?
No, because it is the senior user who should provide resources to review and approve the ‘launch event plan’ according to the defined quality criteria.
Correct. The senior user should provide resources to undertake user quality activities and product approval. Therefore, the project manager should not approve the ‘launch event plan’. Ref tab 8.1
The album will be recorded by an external supplier. The project manager is concerned that the record company will have no access to check the quality of the recorded songs before the album is completed. Therefore, the project manager has requested that the contract with the supplier includes a requirement to review the quality of the songs after each one is recorded.
Is this appropriate, and why?
Yes, because the customer should specify their rights of inspection as well as the quality expectations for a product.
Correct. It is important to be clear about who is responsible for which aspect of quality. This is particularly important in commercial customer/supplier situations, where the contract needs to make clear what the quality expectations are. It is also advisable to define the customer’s rights of inspection and audit in terms of what can be inspected or audited, how often and how much notice needs to be given for any inspection or audit. Ref 8.3.7
