Public Speaking Listening Unit Quiz(AT) Flashcards
What is active listening?
The process of sending feedback to the speaker to show literally and emotionally that you understand them.
What are the 6 other ways to respond after listening?
- Advising - help by offering a solution
- Judging - evaluating the speaker’s situation
- Analyzing - offering an overall interpretation or opinion of the big picture
- Questioning - ask sincere questions
- Supporting - revealing solidarity to the speaker; you are there for them
- Prompting - using silence or nonverbal signals of encouragement
What are the 5 A’s of empathetic listening?
Attention - Focus on person without distractions
Acceptance - Accept what is without editing or adding
Appreciation - Be grateful for this person for who they are
Affection - Genuinely care about what happened to this person
Allowing - Allow whatever feelings the other person has in this moment without blaming them
What is empathy?
The ability to understand and share the feelings of another person.
What is the process of active listening?
- Receive the message & paraphrase in YOUR OWN words.
- Express appreciation & understanding of speaker’s feelings.
- Ask sincere questions to help them deal with the situation.
What are the 3 purposes of Active Listening?
- Helps you check your understanding
- Expresses acceptance of speaker’s feelings
- You can explore your own feelings.
What are the 10 guidelines to be a better listener?
- Talk less
- Get rid of distractions
- Don’t judge prematurely
- Listen for key ideas
- Stay focused or “tuned in”
- Read nonverbals carefully
- Get physically and mentally prepared
- Ask questions
- Apply ideas to self
- Know your effect on the speaker
Humans are capable of what?
Understanding speech rates up to 600 words per minute, however, most humans only speak about 100-150 words per minute.
What are the 9 reasons why we don’t listen?
- message overload
- preoccupation
- rapid thought
- effort
- external
- hearing problems
- personal bias or prejudice
- desire to talk
- lack of training
What are the 3 myths about listening?
- Listening is easy.
- Listening and hearing are the same.
- We remember what others say ( When in reality we only remember what we THINK ABOUT what others say.)
What are the 3 purposes of listening?
To understand
To provide support (For venting)
To analyze
What is the listening process?
- Receiving
- Understanding
- Remembering
- Evaluating
- Responding (1. during/2. after)
What are the facts about listening?
- Hearing and listening are NOT the same.
- Listening occupies 45-60% of our time.
- Listening process is circular and ongoing.
According to Conversational Intelligence what happens?
While listening to speeches or conversations, we ‘tune out’ every 12 to 18 seconds so that we can process what people are saying. In other words, our internal listening and dialogue trumps other people’s speech.
