psychosocial test 2

Question 0

List the five components of communication

Answer 0

sender
receiver
message
feedback
context

Question 1

Compare the characteristics of verbal and nonverbal communication

Answer 1

verbal=relates to anything associated with the spoken word. includes speaking, writing, use of language ad symbols, and arrangement of words of phrases.

nonverbal=messages sent and receive without the use of words. expressed through appearance, body motions, use of space, and non language sounds. facial expressions, gestures, posture

Question 2

Identify three interventions for communicating with people who do not speak your language or have mental and emotional problems

Answer 2

use a computer device
realize that every interaction is a part of the total therapeutic process
establish trust and a routine
listen attentively
adapt your behavior to accommodate the difference
ask for a translator

Question 3

Describe eight therapeutic communication skills

Answer 3

acceptance
interest
respect
honesty
concreteness
assistance
permission
protection

Question 4

Describe the difference between a social relationship and a therapeutic relationship

Answer 4

social=a two-way energy exchange based on the sharing of personal opinions, attitudes, and tastes
therapeutic=directed energy exchange between two people, a flow that moves clients toward more constructive ways of thinking and effective ways of coping

the focus of energies is primarily on the client. the therapeutic relationship is consciously directed. care providers consciously establish a connection with clients to help them cope

Question 5

List three ways to establish therapeutic rapport

Answer 5

developed through a concern for others
active interest in the well-being of one’s clients
a belief in the worth and dignity of each individual
accepting attitude

Question 6

Describe the four characteristics of the therapeutic relationship

Answer 6

acceptance
rapport
genuineness
therapeutic use of self

Question 7

Explain the meaning of therapeutic use of self

Answer 7

ways in which we interact with, attend to, and encourage clients
focusing energies on the client
sharing personal information, but still focusing on the client
feel good about yourself-become aware of your own feelings and attitudes
work to develop an awareness of how your actions, gestures, and expressions affect other people

Question 8

State two goals of the therapeutic environment

Answer 8

provide protection, support, and education

Question 9

Discuss five environmental factors that are assessed daily

Answer 9

.

Question 10

Examine how care providers explanation influences clients behaviors

Answer 10

.

Question 11

define disturbed communication

Answer 11

unsuccessful interactions that result from an interference in the sending or receiving of messages, inadequate mastery of the language being used, insufficient info, or no opportunity for feedback

Question 12

describe the two types of communication

Answer 12

intrapersonal=take place within oneself and are commonly refered to as our “self talk.” conversations that we have with ourselves when solving problems, making plans, and reacting emotionally.
inerpersonal=interactions that occur between tow or more persons. verbal and nonverbal messages that are sent and received during every interaction.

Question 13

factors that influence communication

Answer 13

social class
relationships
perceptions
values
parts of the message

Question 14

define communication style

Answer 14

refers to the rituals connected with greeting and departure, the lines of conversation, and the directness of communication

Question 15

define responding strategies/interaction skills

Answer 15

therapeutic techniques that relate to the care provider’s actions while commnicating

Question 16

name 12 therapeutic communication techniques

Answer 16

listening
broad openings
restating
clarification
reflection
humor
informing
focusing
sharing perceptions
theme identification. silence. suggesting

Question 17

define incongruent communication

Answer 17

the verbal messages do not match the nonverbal communications

Question 18

methods for coping with the barriers to communications

Answer 18

recognize that a problem exists
identify what purpose or need the problem is filling
explore appropriate alternative behaviors
implement the alternative behaviors when interacting
evaluate whether communications have improved

Question 19

the process of communicating involves what 3 components?

Answer 19

perception, evaluation, transmisson

Question 20

what are the dynamic components of the therapeutic relationship

Answer 20

trust
empathy
autonomy
caring
hope

Question 21

define trust

Answer 21

a risk taking process whereby an individual’s situation depends on the future behavior of another person.
implies a willingness to place oneself in a position of vulnerability

Question 22

what three ways can caregivers establish trust with a client

Answer 22

assess the clients ability to trust others
be honest
clear communication

Question 23

define mutuality

Answer 23

relates to the process of sharing with another person

Question 24

define rapport

Answer 24

the ability to establish a meaningful connection with clients. dynamic energy exchange between caregiver and client

Question 25

what are the four phases of the therapeutic relationship

Answer 25

preparation
orientation
working
termination

Question 26

explain the preparation phase of the therapeutic relationship

Answer 26

gather data

review information and consider own reactions about client before first meeting

Question 27

explain orientation phase of the therapeutic relationship

Answer 27

develop mutual trust. establish caregiver as significant other to client.
establish mutually acceptable contract (purpose for the relationship)
respond to testing behavior of client by adhering strictly to terms of contract

Question 28

explain working phase of therapeutic relationship

Answer 28

identify and address clients problems.
highly individualized to nature of clients problems.
empathetic, non punishing limit setting

Question 29

explain termination phase of therapeutic relationship

Answer 29

assist client to review what was learned and to transfer this learning to interactions with others
understand clients sense of loss
help client express and cope with feelings
encourage client to channel feelings into constructive activity

Question 30

define countertransference

Answer 30

a barrier in the therapeutic relationship based on the caregiver’s inappropriate emotional responses to the client

Question 31

define 3 client behaviors that block progresss

Answer 31

resistance=clients attempts to avoid exploring anxiety-provoking material. unwilling to change.
transference=a client’s emotional response to the caregiver. inappropriateness of the client’s responses
noncompliance=not following the prescribed treatment regimen