psychosocial test 2 Flashcards
List the five components of communication
sender receiver message feedback context
Compare the characteristics of verbal and nonverbal communication
verbal=relates to anything associated with the spoken word. includes speaking, writing, use of language ad symbols, and arrangement of words of phrases.
nonverbal=messages sent and receive without the use of words. expressed through appearance, body motions, use of space, and non language sounds. facial expressions, gestures, posture
Identify three interventions for communicating with people who do not speak your language or have mental and emotional problems
use a computer device
realize that every interaction is a part of the total therapeutic process
establish trust and a routine
listen attentively
adapt your behavior to accommodate the difference
ask for a translator
Describe eight therapeutic communication skills
acceptance interest respect honesty concreteness assistance permission protection
Describe the difference between a social relationship and a therapeutic relationship
social=a two-way energy exchange based on the sharing of personal opinions, attitudes, and tastes
therapeutic=directed energy exchange between two people, a flow that moves clients toward more constructive ways of thinking and effective ways of coping
the focus of energies is primarily on the client. the therapeutic relationship is consciously directed. care providers consciously establish a connection with clients to help them cope
List three ways to establish therapeutic rapport
developed through a concern for others
active interest in the well-being of one’s clients
a belief in the worth and dignity of each individual
accepting attitude
Describe the four characteristics of the therapeutic relationship
acceptance
rapport
genuineness
therapeutic use of self
Explain the meaning of therapeutic use of self
ways in which we interact with, attend to, and encourage clients
focusing energies on the client
sharing personal information, but still focusing on the client
feel good about yourself-become aware of your own feelings and attitudes
work to develop an awareness of how your actions, gestures, and expressions affect other people
State two goals of the therapeutic environment
provide protection, support, and education
Discuss five environmental factors that are assessed daily
.
Examine how care providers explanation influences clients behaviors
.
define disturbed communication
unsuccessful interactions that result from an interference in the sending or receiving of messages, inadequate mastery of the language being used, insufficient info, or no opportunity for feedback
describe the two types of communication
intrapersonal=take place within oneself and are commonly refered to as our “self talk.” conversations that we have with ourselves when solving problems, making plans, and reacting emotionally.
inerpersonal=interactions that occur between tow or more persons. verbal and nonverbal messages that are sent and received during every interaction.
factors that influence communication
social class relationships perceptions values parts of the message
define communication style
refers to the rituals connected with greeting and departure, the lines of conversation, and the directness of communication
define responding strategies/interaction skills
therapeutic techniques that relate to the care provider’s actions while commnicating
name 12 therapeutic communication techniques
listening broad openings restating clarification reflection humor informing focusing sharing perceptions theme identification. silence. suggesting
define incongruent communication
the verbal messages do not match the nonverbal communications
methods for coping with the barriers to communications
recognize that a problem exists
identify what purpose or need the problem is filling
explore appropriate alternative behaviors
implement the alternative behaviors when interacting
evaluate whether communications have improved
the process of communicating involves what 3 components?
perception, evaluation, transmisson
what are the dynamic components of the therapeutic relationship
trust empathy autonomy caring hope
define trust
a risk taking process whereby an individual’s situation depends on the future behavior of another person.
implies a willingness to place oneself in a position of vulnerability
what three ways can caregivers establish trust with a client
assess the clients ability to trust others
be honest
clear communication
define mutuality
relates to the process of sharing with another person
define rapport
the ability to establish a meaningful connection with clients. dynamic energy exchange between caregiver and client
what are the four phases of the therapeutic relationship
preparation
orientation
working
termination
explain the preparation phase of the therapeutic relationship
gather data
review information and consider own reactions about client before first meeting
explain orientation phase of the therapeutic relationship
develop mutual trust. establish caregiver as significant other to client.
establish mutually acceptable contract (purpose for the relationship)
respond to testing behavior of client by adhering strictly to terms of contract
explain working phase of therapeutic relationship
identify and address clients problems.
highly individualized to nature of clients problems.
empathetic, non punishing limit setting
explain termination phase of therapeutic relationship
assist client to review what was learned and to transfer this learning to interactions with others
understand clients sense of loss
help client express and cope with feelings
encourage client to channel feelings into constructive activity
define countertransference
a barrier in the therapeutic relationship based on the caregiver’s inappropriate emotional responses to the client
define 3 client behaviors that block progresss
resistance=clients attempts to avoid exploring anxiety-provoking material. unwilling to change.
transference=a client’s emotional response to the caregiver. inappropriateness of the client’s responses
noncompliance=not following the prescribed treatment regimen
