PROJECT STAKEHOLDER MANAGEMENT

Question 1

The classification of stakeholders based on their power, urgency, and legitimacy is a product of which of the following:

a. Stakeholder matrix
b. Stakeholder register
c. Salience model
d. Power/influence grid

Answer 1

C

The best answer choice is C. The salience model is used to classify stakeholders based on their power, urgency, and legitimacy.

Question 2

Paul is developing the stakeholder management strategy for his project. Which of the following would be an appropriate tool or technique to use?

a. Stakeholder analysis matrix
b. Monte Carlo simulation
c. Stakeholder register
d. Issue log

Answer 2

A

The best answer choice is A. The stakeholder analysis matrix is a tool and technique used in the Identify Stakeholders process

Question 3

Before Duane’s project team begins the planning work of the project, they created two documents. The first of these was the project charter. What was the other one?

a. Project management plan
b. Stakeholder register
c. Risk register
d. Work Breakdown Structure

Answer 3

B

The best answer choice is B. The Initiating Process Group contains only two processes: Develop Project Charter and Identify Stakeholders. The outputs of those processes are the project charter and the stakeholder
register.

Question 4

Directions of influence attempts to classify stakeholders according to their influence on the work of the project or the project team itself. Stakeholders can be classified in each of the following ways EXCEPT:

a. Upward (including senior management, customer/clients, project sponsor, or steering committee)
b. Downward (including team members or specialists who contribute needed knowledge or skills)
c. Advocates (including only stakeholders who favourably support the project)
d. Outward (which includes outside team members such as suppliers, government departments, the public, or regulators)

Answer 4

C

Upward, downward, outward, and sideways are the four classifications of influencers. Advocates and resistors are assessed differently.

Question 5

Project team members are also considered stakeholders in the project. Of the following processes, which one is not included in the Project Resource Management knowledge area?

a. Acquire Resources
b. Develop Team
c. Identify Stakeholders
d. Manage Team

Answer 5

C

The best answer choice is C because it is the only process not included in the Project Resource Management knowledge area.

Question 6

The process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impacts on a project is the purpose of which stakeholder management process?

a. Identify Stakeholders
b. Plan Stakeholder Engagement
c. Manage Stakeholder Engagement
d. Monitor Stakeholder Engagement

Answer 6

B

When evaluating approaches for stakeholder management and assessing their needs and how to meet them, you are performing a planning process. In this case, that process is Plan Stakeholder Engagement.

Question 7

Carla is managing a large municipal improvement project with many stakeholders. She is in the process of becoming familiar with the influences, interests, and expectations of the various stakeholders in her project in order to create a stakeholder register that she will use to create her stakeholder management plan. Which of the following tools should Carla employ in order to get the best information and provide a logical method of interpreting it?

a. Stakeholder analysis matrix
b. Stakeholder influence grid
c. Issue log
d. Stakeholder register

Answer 7

A

The best answer choice is A. A stakeholder assessment strategy can be created and implemented using a stakeholder analysis matrix.

Question 8

You decide to create a document that includes the identification, assessment, and classification of all project stakeholders. In which of the following tools would it be best to record this information?

a. A stakeholder register
b. A stakeholder management strategy
c. A power/support grid
d. A power/salience grid

Answer 8

A

A stakeholder register is a document that includes the identification, assessment, and classification of all project stakeholders.

Question 9

Stakeholders can either positively or negatively impact your project. What type of stakeholder tends to cause disruption throughout the execution of your project?

a. Neutral
b. Advocate
c. Resistor
d. Observer

Answer 9

C

A resistor actively and vocally does not support your project.

Question 10

An individual, group, or organization that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project, program, or portfolio is the definition of which of the following?

a. A functional manager
b. An influencer
c. Stakeholder
d. Key decision maker

Answer 10

C

A stakeholder by definition is an individual, group, or organization that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project, program, or portfolio.

Question 11

A senior member of the performing organization typically supports the approval or “greenlighting” of your projects. However, it’s recently come to your attention that their support on a pending engagement is currently
in question. You will need to take actions to garner their support. What process do you need to manage?

a. Manage Communications
b. Monitor Stakeholder Engagement
c. Manage Stakeholder Engagement
d. Control Communications

Answer 11

B

Checking stakeholders’ level of engagement and taking actions to encourage them to have the desired level of engagement is part of monitoring their engagement.

Question 12

The first step in stakeholder analysis is to figure out who your stakeholders are. As part of this, think of all the people who are affected by the project, who have influence or power over it, or have an interest in its successful or unsuccessful conclusion. What would be the best tool to use to record the results of your analysis?

a. A stakeholder log
b. A stakeholder management strategy
c. A power/salience grid
d. A power/support grid

Answer 12

D

The amount of help a stakeholder can give you refers to whether a stakeholder is an advocate or resistor of your project; the ability to steer the project refers to the stakeholder’s power.

Question 13

Melody is working with 30 key stakeholders in a highly complex architectural project. These stakeholders each have varying degrees of architectural, design, and engineering experience, and each has his or her own opinion of how the project should be executed to achieve the final result. In addition, several of the stakeholders have experience in procurement and are suggesting potential vendors for various aspects of the procurement needs on the project. Because of this difference in opinion, it is becoming increasingly difficult for Melody to resolve issues related to all stakeholders all the time. In an effort to address this situation, Melody has established three project coordination managers and assigned a set of 10 stakeholders to each to manage their expectations. Melody has also provided each group manager with a document consisting of the approach to maintain and increase the support of stakeholders and to manage the stakeholder engagement. In this scenario, what information has Melody provided to her stakeholder group managers?

a. Stakeholder management plan
b. Project management plan
c. Stakeholder register
d. Procurement management plan

Answer 13

A

The best answer choice is A. The information Melody has provided represents a management plan her group managers can use to manage the stakeholder expectations.

Question 14

Karen is holding a meeting with her project team. There have been a few situations regarding scheduling during the course of the project. Because all members of the project team are considered stakeholders, it is important to keep them engaged in the project and settle any disputes as they arise. In this situation, Connie has expressed her concern that a couple of her co-workers have not been producing their work at a pace that will allow them to finish on time. Which of the following would be the most accurate term for Connie’s concern?

a. Issue
b. Constraint
c. Assumption
d. Problem

Answer 14

A

The best answer choice is A because Connie’s concern would be defined as an issue.

Question 15

Stakeholder analysis may be used to group stakeholders based on their active involvement and their ability to effect changes to the project activities. Which of the following grids illustrates these factors?

a. Power/influence grid
b. Power/interest grid
c. Influence/impact grid
d. Influence/interest grid

Answer 15

C

The best answer is C because the influence/impact grid shows the stakeholder active involvement and their ability to effect changes to the project activities.

Question 16

Engaging with stakeholders requires all of the following EXCEPT:

a. Clarification and resolution of issues in a timely manner
b. Addressing stakeholder concerns before they are escalated
c. Actively managing stakeholder expectations
d. Making sure team member status reports are sent out weekly.

Answer 16

D

Not all stakeholders need to receive status or progress reports. For guidance on which stakeholders should receive this progress information, the project manager would follow the Communications Management plan.

Question 17

Enterprise Environmental Factors are conditions that are not under the immediate control of the team but may still influence, constrain, or direct the project, program, or portfolio of projects. Which two of these factors
should you pay particular attention to when developing a stakeholder management plan?

a. Organizational culture and internal politics
b. Internal politics and market conditions
c. Organizational culture and lessons learned from previous projects
d. New tools and techniques and market conditions

Answer 17

A

Both organizational culture and politics can limit your options for managing stakeholders.

Question 18

You have been named project manager for a new project involving automating the inventory system for a large auto parts manufacturer. The executives are happy about this new project’s potential, but the warehouse employees are fearful that the automated system will result in a loss of jobs. What should you do to help reduce this fear?

a. Ask the project sponsor what the best practice would be
b. Include a representative of the warehouse workers as a stakeholder
c. Create an impact document
d. Tell the warehouse workers not to worry

Answer 18

B

The best answer choice is B. Because the warehouse workers have some degree of power and influence in the success of the company, and of the project, they should be considered stakeholders in the success of the project.

Question 19

Connie is examining the work performance data on her project. She will use this as an input to which of the following processes?

a. Control Stakeholder Engagement
b. Plan Stakeholder Management
c. Manage Project Team
d. Control Communications

Answer 19

A

The best answer choice is A because work performance data is an input to Control Stakeholder Engagement.

Question 20

Madeline is the project manager for a high-end consumer camcorder manufacturer. Her company maintains good communication and strong relationships with its stakeholders. Madeline’s sponsor informs her that the stakeholders show a lot of interest in her project. In order to manage their expectations, Madeline needs to keep them engaged throughout the project life cycle. If Madeline’s project is currently in the initiating phase, what does she need to do in order to prioritize the stakeholders based on their interest in the project and their influence?

a. Perform stakeholder analysis
b. Utilize interpersonal skills
c. Have a meeting with the sponsor
d. Schedule a barbecue and invite the key stakeholders

Answer 20

A

The best answer choice is A because Madeline needs to perform a stakeholder analysis to determine their individual influence and interest and group them accordingly.

Question 21

A key benefit of Monitor Stakeholder Engagement is that it maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project ebbs and its environment changes. Which of
the following statements best describes the process of Monitor Stakeholder Engagement?

a. Monitoring project stakeholder relationships and tailoring strategies for engaging
stakeholders through modification of engagement strategies and plans.

b. Building communication plans with stakeholders to meet their needs and expectations, and
addressing issues as they arise

c. Developing appropriate management strategies to effectively engage stakeholders
throughout the project life cycle

d. Identifying the people, groups, or organizations that could impact or be impacted by a
project.

Answer 21

A

Monitor Stakeholder Management is the process of monitoring overall project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.

Question 22

Felix is just been assigned as project manager for a new municipal park improvement project. Several individuals from various organizations have been calling him with their concerns about the impact this project
will have on the city budget, the neighbourhoods, and the environmental impact the planned fishing lake will have on the natural habitat of the resident wildlife in the surrounding area. Felix has made a list of the
individuals and organizations that have expressed interest in the project. Which of the following defines what Felix is doing?

a. Manage stakeholder engagement
b. Identify stakeholders
c. Plan stakeholder management
d. Monitor and control project work

Answer 22

B

The best answer choice is B. The Identify Stakeholders process identifies those organizations and individuals who may be impacted by, or may have an impact or influence on the project.

Question 23

Carlos is examining the stakeholder register for his project. He is preparing to develop his stakeholder management plan, but he is interested in determining the factors that can influence the Manage Stakeholder Engagement process. Which of the following can provide some information that will be beneficial to Carlos in this endeavour?

a. Historical information including lessons learned from other project.
b. Risk register
c. Project charter
d. Monte Carlo simulation

Answer 23

A

The best answer choice is A. Lessons learned and historical information can be beneficial on new projects and help in determining best practices for managing similar projects.

Question 24

During the life cycle of the project, Robert has been devoting a lot of time to managing stakeholder engagement using active listening and trust building. These are examples of which of the following?

a. Lessons learned
b. Communication management
c. Conflict resolution
d. Interpersonal skills

Answer 24

D

The best answer choice is D because active listening and trust building are considered interpersonal skills.

Question 25

Duane is managing an IT project for a major producer of video game software. Because his company is a major player in the IT industry, its executives have strong relationships with its stakeholders. Duane’s sponsor has informed him that the stakeholders on his project show a great deal of interest in the project and its ultimate success. In order to manage the expectations of his stakeholders, Duane must manage them closely throughout the project life cycle. Because the project is currently in the Initiating phase, what should Duane do to prioritize the stakeholders based on their power and interest?

a. Perform stakeholder analysis
b. Update the stakeholder register
c. Use interpersonal skills to group stakeholders
d. Interview the stakeholders to determine the most powerful

Answer 25

A

The best answer choice is A. Because the project is in the Initiating phase, stakeholder analysis is a tool and technique in the Identify Stakeholders process that can be used to determine whose interests should be taken into account throughout the project.

Question 26

A technique of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project is:

a. Requirements gathering
b. Communication planning
c. Stakeholder analysis
d. Statement of Work (SOW)

Answer 26

C

Determining whose interests might be affected by, or perceive itself to be affected by, a decision, activity, or outcome is the purpose of stakeholder analysis.

Question 27

As part of a stakeholder management plan, you need to assess all project stakeholders. Which of the following labels would be appropriate to describe a project manager?

a. Observer, supporter
b. Driver, resistor
c. Driver, advocate
d. Supporter, neutral

Answer 27

C

The project manager has the authority to apply organizational resources to the project and, as such, would be both a driver and an advocate for a project.