Project Quality Management

Question 1

Quality Processes

Answer 1

Planning: Plan Quality Management
Executing: Manage Quality
Monitoring/Controlling: Control Quality

Question 2

Plan Quality Management

Answer 2

I: Project charter, PM plan, project documents, EEFs, OPAs
TT: Expert judgment, data gathering, data analysis, decision making, data representation, test and inspection planning, meetings
O: Quality management plan, quality metrics, PM plan updates, project documents updates

Question 3

Manage Quality

Answer 3

I: PM plan, project documents, OPAs
TT: data gathering, data analysis, decision making, data representation (cause/effect fishbone diagram), audits, design for X, problem solving, quality improvement methods
O: Quality reports, test and evaluation documents, change requests, PM plan updates, project documents updates

Question 4

Control Quality

Answer 4

I: PM plan, project documents, approved change requests, deliverables, work performance data, EEFs, OPAs
TT: Data gathering, data analysis, inspection, testing/product evaluations, data representation, meetings
O: Quality control measurements, verified deliverables, work performance information, change requests, PM plan updates, project documents updates

Question 5

Cost of Quality

Answer 5

Cost of Conformance (prevention costs, appraisal costs) = money spent to avoid failures
Cost of Nonconformance (internal failure costs found by project, external failure costs found by customer) = money spent during/after project because of failures

Question 6

Quality vs Grade

Answer 6

Quality = delivered performance
Grade = complexity of the product

Question 7

Product vs Project quality

Answer 7

Product quality = produce all deliverables in compliance with specs, accepted by customer
Project quality = objectives for cost/schedule/scope controlled/achieved; performed by PM plan

Question 8

Verified deliverables

Answer 8

Output of Control Quality

Comes before Validate Scope process / accepted deliverables