Project Communication Management

Question 1

Communication Processes

Answer 1

Planning: Plan Communications Management
Executing: Manage Communications
Monitoring/Controlling: Monitor Communications

Question 2

Plan Communications Management

Answer 2

I: Project charter, PM plan, project documents, EEFs, OPAs
TT: Expert judgment, communication requirements analysis, communication technology, communication models, communication methods, interpersonal and team skills, data representation, meetings
O: Communications management plan, PM plan updates, project documents updates

Question 3

Manage Communications

Answer 3

I: PM plan, project documents, work performance reports, EEFs, OPAs
TT: Communication technology, communication methods, communication skills, PM information system, project reporting, interpersonal and team skills, meetings
O: Project communications, PM plan updates, project documents updates, OPA updates

Question 4

Monitor Communications

Answer 4

I: PM plan, project documents, work performance data, EEFs/OPAs
TT: Expert judgment, PM information system, data representation, interpersonal and team skills, meetings
O: Work performance information, change requests, PM plan updates, project documents updates

Question 5

5 Cs of written communications

Answer 5

Correct grammar and spelling
Concise expression and elimination of excess words
Clear purpose and expression directed to needs of the reader
Coherent logical flow of ideas
Controlling flow of words and ideas

Question 6

Communication methods

Answer 6

Interactive
Push
Pull

Question 7

Sender / Receiver model

Answer 7

Sender encodes
Transmits
Receiver decodes
Interactive: acknowledge and/or feedback/response

Sender responsible to make information clear, complete, right level of detail
Receiver responsible for feedback that message is received/understood