Professional Capability - Technology Application

Question 1

How do we leverage social media in TD, inside the organization?

Answer 1

Consider the company culture: worries on sharing info, leadership needs to establish its vision, governance and policy around usage.

Learning ecosystem: how is it going to work with LMS? What tools do we have? Can you meet accessibility requirements for learners?

Question 2

How do we leverage social media in TD, inside the organization?

Answer 2

Consider the tools for TD

Know the functions of social media platforms: informal, formal, peer to peer, open to entire organization?

Consider user motivation, behaviors and engagement: simple, easily accessible and valuable in order to engage

Curate what is shared: curation involves the collection and sharing of info to address a work need. TD should enable contributors across the organization to curate info in their area of expertise. This will increase engagement, provide quicker updates and provide job enrichment.

Question 3

1-9-90 rule

Answer 3

1% internet users actively create new content
9% edit
90% view

Users will engage at varying levels based on the amount of interest and perceived value of the interaction.

TD professionals can motivate users to engage by enabling simple, easily accessed, value add sharing and not requiring unnecessary activity.

Question 4

How TD professionals work on social media tools?

Answer 4

Work with organizational partners (HR, IT, Legal and Compliance) to establish guidelines for online sharing and user generated content.

These should align to general employee guidelines.

TD may opt to initiate a community management process to oversee online social interaction and ensure everyone follows the rules.

Users should use some devices people use to do their work.

Escalation process for potential violation and state clear accountability.

Question 5

Existing Learning Technologies and Support Systems

Categorization of Learning Technologies

Answer 5

Can be sorted based on the intended use

1) Development:
Involves tools used by TD professionals to create learning content in a variety of modalities
Includes e-learning, video, documents, imagery and others

Question 6

Existing Learning Technologies and Support Systems

Categorization of Learning Technologies

Answer 6

2) Delivery:
Involves user facing hardware or software used to access learning content

LMS, LXP, virtual reality, adoptive learning tools, virtual class, mobile devices and others

Question 7

Existing Learning Technologies and Support Systems

Categorization of Learning Technologies

Answer 7

3) Management:
Involves admin tools used to manage the storage and execution of learning activities
Includes content management systems and admin portals

Question 8

Existing Learning Technologies and Support Systems

Categorization of Learning Technologies

Answer 8

4) Social:
Involves user facing tools that enable sharing, access, and discussion of workplace info and learning content

Includes social collaboration websites, social networks

Question 9

Existing Learning Technologies and Support Systems

Categorization of Learning Technologies

Answer 9

5) Analysis:
Involves platforms designed to collect, store and analyze data

Includes LRS (learning record store), data visualization tools, database or data warehouse

Question 10

Tool Selection and Application

Answer 10

Focus on areas;

Modality options, data collection and reporting, delivery and access options, user behavior motivation and preferences

Question 11

Tool Selection and Application

Answer 11

Modality options:
Digital content (e-learning, video, podcast, webinar)
Documentation
Physical experiences (classroom sessions, job training and mentoring)

Question 12

Tool Selection and Application

Answer 12

Data Collection and Reporting:

Clear value can be provided to the organization and improve the user learning experience

Question 13

Tool Selection and Application

Answer 13

Delivery Options:

Desktop, laptop, mobile

Question 14

Tool Selection and Application

Answer 14

User Behavior, Motivation and Preferences:

Consumer technology trends, best practices (user engagement), behavior and motivation

Question 15

Communication Technologies and Applications

Answer 15

Video conferencing, web conferencing, audience response system, presentation software

Requirements;
Consider user experience 
Workplace context
Accessibility 
IT regulations and process

Question 16

Communication Technologies and Applications

Answer 16

Virtual Learning Activities

Guidelines to keep in mind
Content development: do not transfer traditional classroom content
Interactive features: chat, polls and whiteboard
Program design: based on participants requirements and environment including time, technology and bandwidth

Question 17

Communication Technologies and Applications

Answer 17

Classroom learning activities
Presentation software: visual design, color selection, slide layout, font sizing

Existing Uses:
Consider established user behavior as well as access devices

Question 18

Communication Technologies and Applications / Examples

Answer 18

1) email etiquette training: workplace context is important for design
2) applying a new technology: understand how technical team operates, IT regulations and process
3) limited vision and hearing can access the info - accessibility
4) PowerPoint presentation: support with printout of the main points of training
5) LMS disadvantage can be ; user participation may be low due to the need to learn new functionalities
6) leveraging familiar communication tools : a balance between intended use of the tool and established instructional design
7) supporting adoption of communication tools: explore existing user feedback

Question 19

Functions, Features, Limitations and Practical Applications

Answer 19

Requirements:
Workplace context 
Learning technology ecosystem architecture
Accessibility
Reporting
Delivery
Access to devices

Applying technology needs to begin with a clear and measurable outcome of organization.

Question 20

Functions, Features, Limitations and Practical Applications

Answer 20

Results first approach:
Establish a clear and measurable outcome for the organization rather than delivering the training for the sake of training

Understanding the full capabilities of platform functionality: avoid unnecessary tech evaluation

Reporting: validate that compliance and reporting capabilities are adequate

Include all HR tools people use to support their development (ecosystem)

Delivery & Access devices: leverage communication technology software being used within the organization for the delivery of TD solutions

Question 21

Functions, Features, Limitations and Practical Applications

Answer 21

Consider the outcome: determine key strength areas to achieve the outcome.

Platform functionality: learn the full capabilities (avoid unnecessary evaluation plus potential duplication)

Question 22

Functions, Features, Limitations and Practical Applications

Answer 22

Purposeful system selection and integration:
Understand the purpose of each component of organization’s technology ecosystems
Align the technology with its purpose not to confuse users and complicate learning experience
Work with IT or partners to ensure no conflict with other software systems

Question 23

Functions, Features, Limitations and Practical Applications

Answer 23

User technology experience design: align with existing experience whenever possible rather than introduce new user behavior and expectation

Learning technology ecosystem architecture: such as LMS