Professional Capability - Technology Application Flashcards
How do we leverage social media in TD, inside the organization?
Consider the company culture: worries on sharing info, leadership needs to establish its vision, governance and policy around usage.
Learning ecosystem: how is it going to work with LMS? What tools do we have? Can you meet accessibility requirements for learners?
How do we leverage social media in TD, inside the organization?
Consider the tools for TD
Know the functions of social media platforms: informal, formal, peer to peer, open to entire organization?
Consider user motivation, behaviors and engagement: simple, easily accessible and valuable in order to engage
Curate what is shared: curation involves the collection and sharing of info to address a work need. TD should enable contributors across the organization to curate info in their area of expertise. This will increase engagement, provide quicker updates and provide job enrichment.
1-9-90 rule
1% internet users actively create new content
9% edit
90% view
Users will engage at varying levels based on the amount of interest and perceived value of the interaction.
TD professionals can motivate users to engage by enabling simple, easily accessed, value add sharing and not requiring unnecessary activity.
How TD professionals work on social media tools?
Work with organizational partners (HR, IT, Legal and Compliance) to establish guidelines for online sharing and user generated content.
These should align to general employee guidelines.
TD may opt to initiate a community management process to oversee online social interaction and ensure everyone follows the rules.
Users should use some devices people use to do their work.
Escalation process for potential violation and state clear accountability.
Existing Learning Technologies and Support Systems
Categorization of Learning Technologies
Can be sorted based on the intended use
1) Development:
Involves tools used by TD professionals to create learning content in a variety of modalities
Includes e-learning, video, documents, imagery and others
Existing Learning Technologies and Support Systems
Categorization of Learning Technologies
2) Delivery:
Involves user facing hardware or software used to access learning content
LMS, LXP, virtual reality, adoptive learning tools, virtual class, mobile devices and others
Existing Learning Technologies and Support Systems
Categorization of Learning Technologies
3) Management:
Involves admin tools used to manage the storage and execution of learning activities
Includes content management systems and admin portals
Existing Learning Technologies and Support Systems
Categorization of Learning Technologies
4) Social:
Involves user facing tools that enable sharing, access, and discussion of workplace info and learning content
Includes social collaboration websites, social networks
Existing Learning Technologies and Support Systems
Categorization of Learning Technologies
5) Analysis:
Involves platforms designed to collect, store and analyze data
Includes LRS (learning record store), data visualization tools, database or data warehouse
Tool Selection and Application
Focus on areas;
Modality options, data collection and reporting, delivery and access options, user behavior motivation and preferences
Tool Selection and Application
Modality options:
Digital content (e-learning, video, podcast, webinar)
Documentation
Physical experiences (classroom sessions, job training and mentoring)
Tool Selection and Application
Data Collection and Reporting:
Clear value can be provided to the organization and improve the user learning experience
Tool Selection and Application
Delivery Options:
Desktop, laptop, mobile
Tool Selection and Application
User Behavior, Motivation and Preferences:
Consumer technology trends, best practices (user engagement), behavior and motivation
Communication Technologies and Applications
Video conferencing, web conferencing, audience response system, presentation software
Requirements; Consider user experience Workplace context Accessibility IT regulations and process
Communication Technologies and Applications
Virtual Learning Activities
Guidelines to keep in mind
Content development: do not transfer traditional classroom content
Interactive features: chat, polls and whiteboard
Program design: based on participants requirements and environment including time, technology and bandwidth
Communication Technologies and Applications
Classroom learning activities
Presentation software: visual design, color selection, slide layout, font sizing
Existing Uses:
Consider established user behavior as well as access devices
Communication Technologies and Applications / Examples
1) email etiquette training: workplace context is important for design
2) applying a new technology: understand how technical team operates, IT regulations and process
3) limited vision and hearing can access the info - accessibility
4) PowerPoint presentation: support with printout of the main points of training
5) LMS disadvantage can be ; user participation may be low due to the need to learn new functionalities
6) leveraging familiar communication tools : a balance between intended use of the tool and established instructional design
7) supporting adoption of communication tools: explore existing user feedback
Functions, Features, Limitations and Practical Applications
Requirements: Workplace context Learning technology ecosystem architecture Accessibility Reporting Delivery Access to devices
Applying technology needs to begin with a clear and measurable outcome of organization.
Functions, Features, Limitations and Practical Applications
Results first approach:
Establish a clear and measurable outcome for the organization rather than delivering the training for the sake of training
Understanding the full capabilities of platform functionality: avoid unnecessary tech evaluation
Reporting: validate that compliance and reporting capabilities are adequate
Include all HR tools people use to support their development (ecosystem)
Delivery & Access devices: leverage communication technology software being used within the organization for the delivery of TD solutions
Functions, Features, Limitations and Practical Applications
Consider the outcome: determine key strength areas to achieve the outcome.
Platform functionality: learn the full capabilities (avoid unnecessary evaluation plus potential duplication)
Functions, Features, Limitations and Practical Applications
Purposeful system selection and integration:
Understand the purpose of each component of organization’s technology ecosystems
Align the technology with its purpose not to confuse users and complicate learning experience
Work with IT or partners to ensure no conflict with other software systems
Functions, Features, Limitations and Practical Applications
User technology experience design: align with existing experience whenever possible rather than introduce new user behavior and expectation
Learning technology ecosystem architecture: such as LMS
