Process Management Flashcards
An iterative questioning process that involves asking why repeatedly to uncover the root cause of an issue.
5-whys analysis
Manage recruiting and hiring processes.
Applicant Tracking System (ATS)
A systematic approach to implementing change successfully across an organization.
Change management
A measurement comparing the value of the total costs and the estimated benefits or opportunities associated with an initiative or decision.
Cost-benefit analysis
A tool that displays real-time or near real-time information and is used to monitor and improves processes.
Dashboard
A data-driven cycle for problem solving that includes five phases: define, measure, analyze, improve, and control.
DMAIC
A technology that allows employees to complete HR and other administrative tasks on their own.
Employee Self Service (ESS)
A root cause analysis tool used to brainstorm and categorize potential causes of a problem.
Fishbone diagram
Software used to maintain a centralized repository of people-related data and conduct HC processes.
Human resources information system (HRIS)
The amount of resources put into a process, or the preconditions necessary for the transformation process.
Input measures
Quantifiable measures that show the extent to which an organization is meeting its high-priority goals.
Key performance indicators (KPIs)
The process of systematically gathering, creating, managing, and sharing organizational knowledge to make it accessible and usable.
Knowledge management
Measures performance after a process outcome starts to follow trend.
Lagging indicator
Measures performance before a process outcome starts to follow a trend.
Leading indicator
A methodology of continuous improvement focused on minimizing waste and variation.
Lean Six Sigma
Data on changes or benefits to the customer. Shows what the outputs of a process accomplish.
Outcome measures
Data on the number of products or services produced/delivered by a process.
Output measures
Clear, focused statement that serves as the starting point for a root cause analysis.
Problem statement
A defined sequence of repeatable actions intended to produce a desired outcome.
Process
A representation of how a process functions at a specific time. They can be drawn to represent either the current state or a desired future state. Tools used include SIPOC(or COPIS), flow charts, RACI diagrams, and swim lane diagrams. These can be used individually or in combination to assess and improve processes.
Process Map
Data on how services are provided, or products are created.
Process measures
The extent to which a data collection procedure yields consistent results on repeated trials. Also referred to as precision.
Reliability
A measure of the performance or profitability of an investment, as measured by the formula:(benefits –costs) / costs.
Return on investment
Tools used to uncover the main causes of an issue. It typically focuses on six “Ms”: machine, man, material, measurement, method, and mother nature. Analysis tools include the fishbone diagram and the 5 whys process.
Root cause analysis
A tool that is updated quarterly or annually and displays high-level metrics that are linked to strategic goals.
Scorecard
A tool that provides a high-level view of the key elements of a process. Stands for Customers, Outputs, Process, Inputs, and Suppliers.
SIPOC or COPIS
Process map that distinguishes which employee or workgroup has responsibility for each step of the process. It can be organized horizontally or vertically.
Swim lane diagram
The extent to which a data collection procedure measures what it is supposed to measure. Also referred to as accuracy.
Validity
Identifying and eliminating this improves the output, reliability, and quality of processes. The eight types are defects, overproduction, waiting, neglected talent, transportation, inventory, motion, and excess processing.
Waste
Guidelines that provide a shared, international standard for web content accessibility. It is based on four guiding principles of accessibility—perceivable, operable, understandable, and robust (POUR).
Web Content Accessibility Guidelines (WCAG)
Simple way to assign people to balance roles and responsibilities. Stands for Responsible, Accountable, Consulted, Informed
RACI
Helps measure employee satisfaction and loyalty within an organization.
Employee net Promoter Score
