Metrics

Question 1

Employee ROI

Answer 1

(total revenue/# of emp) / (total emp costs/# of emp)

Question 2

Training ROI

Answer 2

change in profits related to training / cost of training

Question 3

Training Cost per Employee

Answer 3

Training Costs / # of trainees

Question 4

Employee retention

Answer 4

of current emp from original group / # of emp from original group X100

Question 5

Internal Mobility

Answer 5

of emp promoted from original group / # of employees who participated in approved trainings X100

Question 6

Progress Toward Closing Knowledge and Skills Gaps

Answer 6

of skills as weak areas before the training / # of skills as weak areas after the training

Question 7

On-the-job metrics example-Customer Satisfaction

Answer 7

of positive responses on customer services survey / # of total responses X100

Question 8

Assessment Pass Rate

Answer 8

of employees who passed / # of learners X100

Question 9

Training Experience Satisfaction

Answer 9

Sum of all ratings / # of answers

Question 10

Learning Completion Rates

Answer 10

of completions / # of employees participating X100

Question 11

Turnover Rate

Answer 11

of employees who left / # of employees X100

Question 12

Regrettable Turnover Rate

Answer 12

of high performing employees exiting / # of employees X100

Question 13

Time-bound Turnover Rate

Answer 13

of employee exits for a time period / # of employees during that same time X100

Question 14

Voluntary Turnover Rate

Answer 14

of employee volunteer exits / # of employees X100

Question 15

Involuntary Turnover Rate

Answer 15

of employees involuntarily exited / # of employees X100

Question 16

Return on Investment

Answer 16

(Benefits-Costs) / Costs X100