PROB IMPORTANT Flashcards
Transmission Control Protocol (TCP)
Protocol to transfer large files over network, ensuring data arrives intact
Transaction Processing System (TPS)
Track, store, and process data from an organization’s daily business activities
Ad hoc (on-demand) reports
Special reports created as needed, often with unique information not in routine reports
Types of Routine/ad hoc Reports
Drill-down
Key indicator
Comparative
Drill-down reports
Reports that provide more detailed information than routine reports
Key indicator reports
Reports that summarize the performance of important activities
Comparative reports
Compare the performance of different business units or time periods
Enterprise Resource Planning (ERP) systems
Systems that help a business work together by sharing information, organizing resources, and using one software and database for the whole company
ERP II systems
ERP systems that connect a company’s key business systems (like inventory and production) with its customers, suppliers, and other partners through the web
ERP Implementation Methods
Vanilla Approach
Custom Approach
Best of Breed Approach
Customer Relationship Management (CRM)
A strategy focused on meeting customer needs and delivering high-quality, responsive services
Customer-facing CRM applications
Areas where customers directly interact with the organization
customer service, sales force automation, marketing, and campaign management
Customer-Touching CRM Applications
Applications and technologies that customers interact with and typically help themselves
Customer-Touching CRM Methods
Customized Products
Loyalty Programs
FAQs
Push Model
Company makes products based on guesses about what customers will want. They produce the items first and then try to sell them
