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dgffgdfdg > Chapter 7 > Flashcards

Chapter 7 Flashcards

1
Q

E Commerce Benefits

A

Increases Reach
Reduce Processing Costs
Removes Barriers

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2
Q

E-Business

A

Using the internet for buying, selling, customer service, collaboration, e-learning, and internal operations

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3
Q

Brick-and-Mortar Organizations

A

Businesses where products, processes, and delivery are all physical

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4
Q

Virtual Organizations

A

Businesses where products, processes, and delivery are all digital

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5
Q

Clicks-and-Mortar Organizations

A

Businesses that operate both online and in physical locations

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6
Q

E-Commerce Business Models Examples

A

Members
Online Auctions
Viral Marketing

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7
Q

B2C (Business-to-Consumer)

A

When businesses sell products or services directly to individuals

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8
Q

B2B (Business-to-Business)

A

When businesses sell products or services to other businesses. It makes up most of e-commerce activity

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9
Q

C2C (Consumer-to-Consumer)

A

When individuals sell products or services directly to other individuals, often through auctions or classified ads

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10
Q

B2E (Business-to-Employee)

A

When a company uses e-commerce to provide services and information to its employees, such as managing benefits, training, discounts, and ordering supplies

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11
Q

E-Government

A

The use of internet technology to provide information and services to citizens (G2C) and businesses (G2B), often including government procurement rules

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12
Q

Auction

A

A process where buyers or sellers bid competitively, and prices change based on the bids

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13
Q

Benefits of E Auctions

A

Increased Revenue for Sellers
Bargain Lower Prices for Buyers

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14
Q

Forward Auctions

A

Sellers offer items to multiple buyers, and the highest bidder wins

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15
Q

Reverse Auctions

A

A buyer requests bids from sellers, and the lowest bidder wins

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16
Q

Request for Quotation (RFQ)

A

A buyer posts details about a needed purchase, and suppliers submit electronic bids

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17
Q

Electronic Marketplace

A

An online space where buyers and sellers do business

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18
Q

Electronic Payment

A

Systems that let customers pay online instead of using cash or checks

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19
Q

Traditional System Disadvantages

A

No Face to Face Contact for Cash
Not everyone accepts credit cards
Less Secure

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20
Q

Where are E Cheques primarily used in

A

B2B

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21
Q

E-Commerce Limitation

A

Security Standards
Slow/Costly in less developed countries
Insecure

22
Q

B2B vs B2C

A

B2B EC is larger by volume, but B2C EC is more complex due to many buyers making millions of small transactions with a few sellers

23
Q

Why B2C is Complex

A

Companies like Amazon must manage thousands of small transactions, process orders quickly, ship products on time, and handle returns

24
Q

Challenges in B2C

A

Competition
Order Fulfillment

25
Q

E-Tailing (Electronic Retailing)

A

The direct sale of products and services online through storefronts or electronic malls, often using catalogs or auctions

26
Q

The Long Tail

A

A strategy of selling many unique items in small quantities

27
Q

Electronic Storefront

A

A company’s website where customers can place orders

28
Q

Electronic Mall

A

A website with multiple online shops under one address

29
Q

Disintermediation

A

Removing middlemen in electronic commerce

30
Q

Intermediaries (Middlemen)

A

They provide information and offer services like consulting

31
Q

Fintech

A

An industry of companies using technology to offer financial services, competing with traditional banks and institutions

32
Q

Lending

A

P2P lending platforms use technology to connect borrowers and lenders, offering faster, cheaper, and more accessible credit than traditional banks

33
Q

Spamming

A

Sending unwanted emails without the recipient’s consent

34
Q

Viral Marketing

A

When people share marketing messages about a product with their friends

35
Q

Issues in E-Tailing

A

Channel Conflict
Order Fulfillment
Personalized Pricing

36
Q

Channel Conflict

A

When a company sells directly online, upsetting its existing distributors

37
Q

Multichannelling

A

A process where a company combines its online and offline channels

38
Q

Personalized Pricing

A

Setting prices based on a customer’s ability to pay

39
Q

Sell-side Marketplace

A

A B2B model where organizations sell to other organizations through their own or third-party e-marketplace

40
Q

Buy-side Marketplace

A

A B2B model where organizations buy products or services from others electronically, often using a reverse auction

41
Q

E-Procurement

A

Buying goods and services using electronic tools

42
Q

Group Purchasing

A

Combining orders from multiple buyers to get a volume discount

43
Q

Public Exchanges

A

Online marketplaces with many buyers and sellers, open to everyone, often run by a third party

44
Q

Three Types of Public Exchanges

A

Vertical
Horizontal
Functional

45
Q

Vertical Exchanges

A

Connects buyers and sellers in specific industry

46
Q

Horizontal Exchanges

A

Connect buyers and sellers across many industries. They are used primarily for MRO materials (Maitenance, Repair, Operations)

47
Q

Functional Exchanges

A

Services like temporary help or extra office space are traded as needed

48
Q

Ethical Issues of E-Commerce

A

Privacy
Employee Displacement
Impact on Some Workers

49
Q

Credit Card Fraud Prevention

A

Technology/Data analysis to identify potential

50
Q

CC Fraud Triggers

A

Repeat Order in Short Time
Different Shipping Address
Multiple Shipping Addresses
Mass of Same Product

51
Q

Legal Issues of E-Commerce

A

Fraud
Affiliate Marketing
Domain Names
Cybersquatting
Taxes/Fees
Copyright

dgffgdfdg (13 decks)

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