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dgffgdfdg > Chapter 10 > Flashcards

Chapter 10 Flashcards

1
Q

Transaction

A

A business event that creates data worth saving in a database

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2
Q

Transaction Processing System (TPS)

A

Track, store, and process data from an organization’s daily business activities

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3
Q

Transaction Processing System (TPS) Functions

A

Collect Data in Real Time
Inputs for:
Business Intelligence Systems
CRM
Knowledge Management
E-Commerce

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4
Q

Batch Processing

A

A system that processes data in groups at regular, scheduled times

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5
Q

Online Transaction Processing (OLTP)

A

A system that processes data immediately after transactions happen, often in real time

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6
Q

Functional Area Information Systems (FAISs)

A

Systems that give managers in specific departments the information they need to plan, organize, and control operations effectively

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7
Q

IS Accounting/Finance Benefits

A

Financial Planning/Budgeting
Mange Financial Transactions
Investment Management
Control and Auditing

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8
Q

IS Product/Operation Management (POM) Benefits

A

Logistics/Material Management
Production/Operation Planning
Computer-Integrated Manufacturing
Product Life Cycle Management

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9
Q

Computer-Integrated Manufacturing (CIM) in POM

A

Connects different automated systems to improve manufacturing

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10
Q

Computer-Integrated Manufacturing (CIM) Basic Goals

A

Simplify All Manufacturing Technology/Techniques
Automate as many processes
Use Computer Systems

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11
Q

Human Resource IS (HRIS) Benefits

A

Recruitment
Development
HR Planning/Management

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12
Q

Routine reports

A

Reports generated regularly at set times

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13
Q

Ad hoc (on-demand) reports

A

Special reports created as needed, often with unique information not in routine reports

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14
Q

Types of Routine/ad hoc Reports

A

Drill-down
Key indicator
Comparative

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15
Q

Drill-down reports

A

Reports that provide more detailed information than routine reports

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16
Q

Key indicator reports

A

Reports that summarize the performance of important activities

17
Q

Comparative reports

A

Compare the performance of different business units or time periods

18
Q

Exception reports

A

Only information that exceeds certain threshold standards

19
Q

Enterprise Resource Planning (ERP) systems

A

Computer system that helps a company keep track of everything, like money, supplies, and employees, all in one place. It helps everyone work together better

20
Q

ERP systems Objectives

A

Connect functional areas of a company
Info Between Flows

21
Q

ERP II systems

A

Interorganizational systems that connect a company’s key business systems with those of its customers, suppliers, and other partners using the web

22
Q

Core ERP Models

A

Financial Management
Operation Management
HR Management

23
Q

Extended ERP Models

A

CRM
Supply Chain Management
Business Analytics
E-Business

24
Q

ERP System Benefits

A

Org Flexibility/Agility
Decision Support
Quality/Efficiency

25
Q

ERP System Disadvantages

A

Predefined Business Processes
Incompatibility with Competitive Advantages
Complexity and Cost
Implementation Failures

26
Q

Strategic Approaches to Implement ERP System

A

Vanilla
Custom
Best-of-Breed

27
Q

Vanilla Approach

A

Using Default ERP System Settings
Cheaper
Easier to Setup
May not fit perfectly

28
Q

Custom Approach

A

Change ERP System to Match Specific Needs
Fits Better
Expensive/Time Consuming
Harder to Update

29
Q

Best-of-Breed Approach

A

Best Software for Each Part and Connecting Them
Each Department gets best tools
Complicated

30
Q

enterprise application
integration (EAI) system

A

A system that integrates existing systems by providing layers of software that connect applications together

31
Q

Cross-Departmental Process

A

Business process that starts in one department and ends in another or involves multiple departments while staying within one department

32
Q

Procurement Process

A

A business process where a company acquires goods or services from outside, ending when the items are received and paid for

33
Q

Order fulfillment process

A

A business process that starts with a customer order and ends when the company receives payment

34
Q

Production process

A

A business process where a company creates physical goods

35
Q

Intra vs Inter

A

Intra: Inside One Company
Inter Between 2 or more Companies

36
Q

Two Main ERP II System that Support Interorg Processes

A

Supply Chain Management
Customer Relationship Management

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