PRE FI LEC 2: MANAGING CHANGE Flashcards
CHANGE of becoming something different
- is the systematic approach and application of knowledge, tools and resources to deal with change
CHANGE MANAGEMENT
CHANGE IS INEVITABLE
TRUE OR FALSE?
TRUE
- anticipated changes
- intended and thought out
- carefully implemented and have usually been studied and examined to ensure a successful outcome
PLANNED CHANGES
- not anticipated
UNPLANNED CHANGES
THREE TIMING LEVELS OF CHANGE
- is made when a PRESSING or important issue dictates the need.
- frequently UNPLANNED, and patient safety or quality issues are often dictators of urgent changes.
- are deemed absolutely necessary to resolve an issue.
A. EMERGENT CHANGE
B. OPPORTUNITY CHANGE
C. EVOLUTIONARY CHANGE
EMERGENT CHANGE
THREE TIMING LEVELS OF CHANGE
- often result when OPPORTUNITY ARISES
- can be PLANNED OR UNPLANNED
- arise from changes other areas have made, improvements in equipment, or newly acquired skill sets of individuals.
A. EMERGENT CHANGE
B. OPPORTUNITY CHANGE
C. EVOLUTIONARY CHANGE
OPPORTUNITY CHANGE
THREE TIMING LEVELS OF CHANGE
- happens OVER TIME
- gradual adaptation or responsiveness to change
- it can be planned but is OFTEN UNPLANNED
A. EMERGENT CHANGE
B. OPPORTUNITY CHANGE
C. EVOLUTIONARY CHANGE
EVOLUTIONARY CHANGE
REASONS FOR CHANGE
- market situation or market place
- technology
- government laws and regulations
- economics
EXTERNAL REASONS
REASONS FOR CHANGE
- corporate strategy
- workforce
- technology and equipment
- employee attitudes
INTERNAL REASONS
TYPES OF CHANGE
- To carry on or conduct something to a conclusion or settlement
- referred to as DEVELOPMENTAL CHANGE
- occurs when an organization makes improvements to STAY COMPETITIVE
- a continual process, and it should require little effort to implement this type of change.
- most common type of change and is usually based on the improvement of an existing skill, method, performance standard, or condition.
- usually ENCOUNTER LITTLE RESISTANCE because most often they are logical adjustments to current operations and strengthen what you already have.
EX: implementing additional training to improve a process already in place, e.g., training certified phlebotomists to perform point-of-care testing so as to allow medical technologists and medical laboratory technicians additional time to work on more technical or complex testing.
TRANSACTIONAL CHANGE
TYPES OF CHANGE
- relating to a period which something is changing from one state to form into another
- is a MORE COMPLEX type of change in that it REPLACES processes or procedures with new concepts and procedures.
- designed to increase efficiency by replacing an old process with an entirely new one.
- often referred to as a PROJECT IMPLEMENTATION
- You may incorporate new products or services and establish appropriate start and end dates for the project’s timeline.
EX: implementation of new automation when the previous process was manual, e.g., implementation of automated cross-match when all cross-matches were previously performed by hand in the blood bank.
TRANSITIONAL CHANGE
TYPES OF CHANGE
- to CHANGE COMPLETELY the appearance or character of something or someone , especially so that thing or person is improved
- MOST COMPLICATED and most difficult type of change to achieve is transformational change.
- SHIFT in the entire business culture of the organization.
- most complex type of change because it INVOLVES THE HUMAN SIDE OF CHANGE and encounters the most resistance.
- results from a change in strategy and results over a period of time.
EX: the merger of two different hospitals or incorporation of a college or medical school into your facility to establish an academic medical center.
TRANSFORMATIONAL CHANGE
TYPES OF CHANGE
Perspective: one-time decision
Time: short -term
Orientation: cost - benefit
Nature: bargaining
Metric: decision
Psychology: economical
TRANSACTIONAL CHANGE
TYPES OF CHANGE
Perspective: durational - approach
Time: defined-term
Orientation: goal
Nature: achievement
Metric: milestone
Psychology: motivational
TRANSITION CHANGE
TYPES OF CHANGE
Perspective: paradigm shifts
Time: timeless
Orientation: identify development
Nature: directional
Metric: personality traits
Psychology: spiritual
TRANSFORMATIONAL CHANGE
