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LAB MAN > MIDTERM LEC 1: COMMUNICATIONS > Flashcards

MIDTERM LEC 1: COMMUNICATIONS Flashcards

1
Q

COMMUNICATION PROCESS

A

SENDER → MESSAGE (MOT) → DECODING

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2
Q

simply the act of transferring information from one place, person or group to another.

A

COMMUNICATION

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3
Q

2 TYPES OF COMMUNICATION DIRECTION

A
  • VERTICAL COMMUNICATION
  • HORIZONTAL COMMUNICATION
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4
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: ORIGIN
- deliberately structured

A

FORMAL COMMUNICATION

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5
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: ORIGIN
- spontaneous and unstructured

A

INFORMAL COMMUNICATION

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6
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: NATURE
- well planned, systematic and authorized

A

FORMAL COMMUNICATION

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7
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: NATURE
- unplanned, unsystematic and unauthorized

A

INFORMAL COMMUNICATION

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8
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FLOW
- prescribed through chain of command

A

FORMAL COMMUNICATION

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9
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FLOW
- unofficial channels not prescribed

A

INFORMAL COMMUNICATION

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10
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FLEXIBILITY
- rigid

A

FORMAL COMMUNICATION

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11
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FLEXIBILITY
- flexible

A

INFORMAL COMMUNICATION

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12
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: AUTHORITY
- official channel

A

FORMAL COMMUNICATION

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13
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: AUTHORITY
- unofficial

A

INFORMAL COMMUNICATION

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14
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: PURPOSE
- to achieve business objectives

A

FORMAL COMMUNICATION

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15
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: PURPOSE
- to satisfy personal needs

A

INFORMAL COMMUNICATION

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16
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: SPEED
- time taking

A

FORMAL COMMUNICATION

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17
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: SPEED
- fast

A

INFORMAL COMMUNICATION

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18
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: ACCURACY
- accurate, legal and authentic

A

FORMAL COMMUNICATION

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19
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: ACCURACY
- often distorted, may be Rumors and Gossips

A

INFORMAL COMMUNICATION

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20
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FORM
- oral and written

A

FORMAL COMMUNICATION

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21
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: FORM
- usually oral

A

INFORMAL COMMUNICATION

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22
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: SOURCE
- can be traced

A

FORMAL COMMUNICATION

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23
Q

DETERMINE IF FORMAL OR INFORMAL COMMUNICATION

BASIS: SOURCE
- cannot be traced

A

INFORMAL COMMUNICATION

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24
Q

METHOD OF COMMUNICATION
- direct person-to-person communication
- immediate feedback
3 elements: VERBAL, VOCAL, VISUAL

A. ORAL COMMUNICATION
B. PHONE COMMUNICATION
C. WRITTEN COMMUNICATION

A

ORAL COMMUNICATION

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25
Q

METHOD OF COMMUNICATION
- no visual contact
- proper courtesy
- tone of voice > words itself

A. ORAL COMMUNICATION
B. PHONE COMMUNICATION
C. WRITTEN COMMUNICATION

A

PHONE COMMUNICATION

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26
Q

METHOD OF COMMUNICATION
- provides a permanent record but limited feedback
- 4 elements: CONTENT, STYLE, TECHNIQUE, FORMAT

A. ORAL COMMUNICATION
B. PHONE COMMUNICATION
C. WRITTEN COMMUNICATION

A

WRITTEN COMMUNICATION

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27
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: SCOPE
- shorter than letter
- used only within the company

A

MEMO

28
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: SCOPE
- scope is larger
- used for both internal and external communication

A

LETTER

29
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: FORMALITY
- there are FEW formalities

A

MEMO

30
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: FORMALITY
- is written maintaining a LOT of formalities

A

LETTER

31
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: SALUTATION
- is not used

A

MEMO

32
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: SALUTATION
- is a compulsory part

A

LETTER

33
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: COMPLIMENTARY CLOSE
- like salutation no complimentary close is required

A

MEMO

34
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: COMPLIMENTARY CLOSE
- complimentary close is an indispensable part

A

LETTER

35
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: COST
- less costly

A

MEMO

36
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: COST
- cost is higher than that of a memo

A

LETTER

37
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: SIGNATURE
- signature is not required

A

MEMO

38
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: SIGNATURE
- signature is a must

A

LETTER

39
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: LANGUAGE
- is simple and less formal

A

MEMO

40
Q

MEMO OR LETTER?

POINT OF DIFFERENCE: LANGUAGE
- is planned and formal

A

LETTER

41
Q

METHODS OF COMMUNICATION
- serves as written communication on screen
- follow online etiquette
- also includes texting

A. ELECTRONIC COMMUNICATION
B. VISUAL COMMUNICATION
C. NON VERBAL COMMUNICATION

A

ELECTRONIC COMMUNICATION

42
Q

METHODS OF COMMUNICATION
- includes: photographs, paintings, diagrams, cartoons, and caricatures

A. ELECTRONIC COMMUNICATION
B. VISUAL COMMUNICATION
C. NON VERBAL COMMUNICATION

A

VISUAL COMMUNICATION

43
Q

METHODS OF COMMUNICATION
- includes: postures, gestures, facial expressions, microexpressions, eye contact, and body image/proximity

A. ELECTRONIC COMMUNICATION
B. VISUAL COMMUNICATION
C. NON VERBAL COMMUNICATION

A

NON VERBAL COMMUNICATION

44
Q

BARRIERS IN COMMUNICATION
- spatial constraints

A. STRUCTURE
B. SEMANTICS
C. TECHNICAL

A

STRUCTURE

45
Q

BARRIERS IN COMMUNICATION
- denotation (from dictionary)
- connotation (2 words; positive or negative

A. STRUCTURE
B. SEMANTICS
C. TECHNICAL

A

SEMANTICS

46
Q

BARRIERS IN COMMUNICATION
- equipment
- environment
- medium

A. STRUCTURE
B. SEMANTICS
C. TECHNICAL

A

TECHNICAL

47
Q

BARRIERS IN COMMUNICATION
- perception

A. PEOPLE
B.INTERPERSONAL
C. OUTCOME

A

PEOPLE

48
Q

BARRIERS IN COMMUNICATION
- credibility

A. PEOPLE
B.INTERPERSONAL
C. OUTCOME

A

INTERPERSONAL

49
Q

what are the 6 barriers in communication?

A
  1. STRUCTURE
  2. SEMANTICS
  3. TECHNICAL
  4. PEOPLE
  5. INTERPERSONAL
  6. OUTCOME
50
Q

TYPES OF LISTENING
- very reactive

A. NON - LISTENER
B. EVALUATIVE LISTENER
C. MARGINAL LISTENER
D. ACTIVE LISTENER

A

EVALUATIVE LISTENER

51
Q

TYPES OF LISTENING
- listening while doing something

A. NON - LISTENER
B. EVALUATIVE LISTENER
C. MARGINAL LISTENER
D. ACTIVE LISTENER

A

MARGINAL LISTENER

52
Q

TYPES OF LISTENING
- listening while staring

A. NON - LISTENER
B. EVALUATIVE LISTENER
C. MARGINAL LISTENER
D. ACTIVE LISTENER

A

ACTIVE LISTENER

53
Q

ELEMENTS OF COMMUNICATION
- person wishing to transmit a message

A

Sender

54
Q

ELEMENTS OF COMMUNICATION
- the actual format of the communication effort

A

Message

55
Q

ELEMENTS OF COMMUNICATION
- the vehicle by which a message is sent

A

Mode of Transmission (MOT)

56
Q

ELEMENTS OF COMMUNICATION
- the target of the message; either
an individual or group.

A

Receiver

57
Q

ELEMENTS OF COMMUNICATION
- how a receiver translates the
message

A

Decoding

58
Q

The purpose of both channels is to
disseminate information and carry
messages from a person or group to
others in the organization

TRUE or FALSE

A

TRUE

59
Q

It’s how the communication flows in
the organizational hierarchy.

A

Communication Direction

60
Q

HORIZONTAL OR VERTICAL COMMUNICATION

  • is a business
    communication strategy in which
    information,tasks, and requests move UPWARD and DOWNWARD between senior management and lower-level employees
A

VERTICAL COMMUNICATION

61
Q

HORIZONTAL OR VERTICAL COMMUNICATION
- Communication established with
people on the SAME HIERARCHICAL LEVEL
within the company (or project).

A

HORIZONTAL COMMUNICATION

62
Q

Types of Listener
- does not hear anything the speaker says
- characterized by a blank stare and nervous mannerisms and gestures

A

Non Listener

63
Q

Types of Listener
- hears the sound and words but not the meaning and intent
- often described as SUPERFICIAL LISTENERS

A

Marginal Listener

64
Q

Types of Listener
- actively trying to hear what the speaker is saying but is not making an effort to understand the speaker’s intent

A

Evaluative Listener

65
Q

Types of Listener
- most comprehensive and powerful level of Listener
- also refered to as responsive listening/reflective listening

A

Active Listener

LAB MAN (9 decks)

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