Planning Quality Management Flashcards
Which examples reflect aspects of project quality management?
- Examining and improving the schedule management activities so that schedule overruns stop recurring
Correct answer. - This is a correct option. Reviewing and improving project processes and activities that are used to produce the product, such as schedule management, is part of administering continuous project management process improvement efforts.
- Ensuring a software application operates without bugs and with all the features included in the project plan
Correct answer. - This is a correct option. Ensuring that a software program has the correct features and is bug-free is part of ensuring the product or service meets requirements.
- Improving development processes until the project reaches a defect rate of 2.5% or fewer errors per deliverable
Correct answer. - This is a correct option. Setting quality objectives, such as a defect rate, is an aspect of project quality management.
- Performing a quality check of a design document using track changes
Correct answer. - This is a correct option. Assigning someone the responsibility for a quality check is an aspect of defining quality policies and responsibilities.
The project-related examples represent either a focus on grade or on quality.
Match each example to the focus it exemplifies. More than one example may match to each focus.
Grade:
- A gaming console that has many features
- A software program that allows customers to carry out a wide range of tasks
Quality:
- A piece of furniture designed to last a lifetime
- A database that has a guaranteed 99% uptime
Match the examples to the labels that best describe them. More than one example may match each description.
Accurate:
- The machine that tests resilience for steel specifies its exact breaking strain
- The code retrieves the correct data each time it is run
Precise
- The size of the widgets created by the machine is always between one and two inches
- The process results in six errors per million attempts
Which statements accurately describe the relationships between the three quality management processes?
- In Plan Quality Management, you determine and plan the activities that will be carried out during the Control Quality and Manage Quality processes
Correct answer. - This is a correct option. The Plan Quality Management process identifies activities in quality control and management and specifies how these activities should be carried out.
- Quality management audits may identify required improvements to the Plan Quality and Control Quality processes
Correct answer. - This is a correct option. Managing quality includes checks of quality control results. Changes to quality control processes and the quality management plan may result.
- As Control Quality and Manage Quality activities are carried out, you may identify required updates to the quality management plan
Correct answer. - This is a correct option. During quality control checks and quality assurance audits, problems are identified. These may result in changes being made to the quality management plan.
What are inputs to the Plan Quality Management process?
- The project management plan
Correct answer. - This is a correct option. The project management plan includes the scope baseline and the requirements management plan, components that can guide the quality requirements you will plan for.
- Organizational process assets
Correct answer. - This is a correct option. Organizational process assets can provide standardized approaches for you as you plan quality management for your project.
- Project documents
Correct answer. - This is a correct option. Project documents, such as the risk register and assumptions log, can help you plan quality management for your project.
- The project charter
Correct answer. - This is a correct option. The project charter provides information that you should take into account in your quality management plan.
- Enterprise environmental factors
Correct answer. - This is a correct option. Enterprise environmental factors will influence your quality management planning.
What tools and techniques are typically used in the Plan Project Quality Management process?
- Meetings
Selected
Correct answer. - This is a correct option. Key to planning quality management is organizing regular meetings with project team members and other stakeholders. - Test and inspection planning
Selected
Correct answer. - This is a correct option. To make sure project deliverables meet expected performance, you need to plan and carry out appropriate tests. - Expert judgment
Correct answer. - This is a correct option. Consulting with experts in quality assurance and related systems can help you plan your project quality management process.
- Data representation
Correct answer. - This is a correct option. Data representation methods such as flowcharts, logical data models, matrix diagrams, and mind mapping enable you to visualize potential quality management issues. - Decision making
Correct answer. - This is a correct option. When you identify a possible project quality management issue, it’s vital that you decide quickly and effectively how to act. One decision-making technique you can use is multicriteria decision analysis. - Data analysis
Correct answer. - This is a correct option. Two useful data analysis methods for planning your project quality are cost-benefit analysis and cost of quality. - Data gathering
Correct answer. - This is a correct option. Data gathering techniques you can use in the Plan Project Quality Management process are benchmarking, brainstorming, and interviews.
Match the cost of quality examples to the categories they fall under.
Appraisal cost: Product testing
Internal failure cost: Fixing faulty areas of the
product being developed
External failure cost: Technical support visits after the customer receives the product
Prevention cost: Using good equipment for project work
You’re performing a cost-benefit analysis.
What is the best description of what you should do?
List and calculate the costs, list and calculate the benefits, and compare the results
Correct answer. - This is the correct option. To perform a cost-benefit analysis, you list and calculate costs and benefits and then compare the results to identify areas of both positive and negative performance.
What outputs are produced by the Plan Quality Management process?
- Quality metrics
Not selected
Correct answer. - This is a correct option. Quality metrics gathered while planning quality management are an output of the process and will be used as inputs for controlling quality throughout the project. - Quality management plan
Correct answer. - This is a correct option. The quality management plan is a key output of the Plan Quality Management process, and will document the plan you created. - Project documents updates
Correct answer. - This is a correct option. The Plan Quality Management process may spur the requirement of updates to project documents such as the lessons learned or stakeholder registers. - Project management plan updates
Correct answer. - This is a correct option. As a result of the Plan Quality Management process, you may need to update components of the project management plan, such as the risk management plan or the scope baseline.
What kind of information does the quality management plan typically contain?
- High-level approaches to process improvement
Correct answer. - This is a correct option. Approaches to continuous process improvement – for example, TQM – are identified in the quality management plan. - The quality monitoring activities, as well as the deliverables that are most important to the project’s success
Correct answer. - This is a correct option. The quality management plan typically contains a section on quality control, where the major deliverables to be tested are described. This section also mentions the quality standards and criteria, control and monitoring activities, and quality control schedule. - The management processes that require quality auditing.
Correct answer. - This is a correct option. The quality assurance part of the quality management plan describes which management and production processes require quality auditing, and sets out the standards, activities, and schedule for this.
Which scenarios reflect aspects of managing project quality?
- A data storage and retrieval system will be designed to handle the requirements of 500 network users
- A development process for software components will be improved until the defect rate is less than 2%
- A developer will audit the code for the database at the completion of stage one
- Testing processes will be improved to ensure better detection of errors
Which statements accurately describe the relationships between the quality management processes?
- The Plan Quality process determines which activities will be carried out during the Control Quality and Manage Quality processes
- Manage Quality process audits may identify required improvements to the Plan Quality and Control Quality processes
- Control Quality and Manage Quality activities may uncover flaws that then need to be addressed through updates to the quality management plan
Match each example of a cost of quality to the category it falls under.
External failure cost: Distributing a product fix
Appraisal cost: Product testing
Prevention cost: Staff training
Internal failure cost: Distributing a product fix
Which steps do you take when performing a cost-benefit analysis as part of planning project quality management?
- Establish whether the benefits of quality activities outweigh the costs
- Divide the total financial benefit of quality activities by their total cost
- Calculate the total cost of quality activities
- Determine the financial benefits of quality activities
Which information is usually included in a quality management plan?
- Standards and criteria
- Monitoring and controlling activities
- Major deliverables to be tested
- Quality control schedule
