Develop and Manage Resources Flashcards
Developing your team is an important process that will help you achieve a project’s goals.
What are the inputs to developing a team?
What inputs can you use to carry out the Develop Team process?
- HR Policies
- The lessons learned register
- This is a correct option. The lessons learned register is an organizational process asset that can help you plan your team development activities. - Project team assignments
- This is a correct option. Project team assignments is a project document that tells you who is on your team and what tasks they will be performing. This information will help you plan focused, appropriate team development activities - Resource management plan
- This is a correct option. The resource management plan contains valuable information that goes into developing the project team. This includes roles and responsibilities information, the project organization chart, and training needs. - The geographic distribution of team members
- This is a correct option. The location of team members working on your project is an enterprise environmental factor that may affect the development of your team.
An advertising agency is planning a campaign for a client.
What tools and techniques are appropriate to use for developing the project team?
The project manager advises team members what video conferencing software they’ll use
- This is a correct option. Outlining the communication technology to be used is appropriate when developing a project team.
The team is stationed at a suite of offices for the duration of the project
- This is a correct option. Colocation fosters communication and a sense of community and improves the ability of members to work as a team
Team members undergo monthly evaluations and are rewarded for meeting targets
- This is a correct option. Individual and team assessments are an effective tool for understanding team members’ strengths and weaknesses. Assessments also enable project managers to identify team members who deserve recognition and should be rewarded accordingly.
The manager listens to concerns of team members
- This is a correct option. Listening skills and empathy are among the many interpersonal skills that are important for developing project teams.
Team members attend briefings about the client’s product
- This is a correct option. Training equips each individual to perform the tasks of a project, which subsequently benefits the team as a whole.
Which statements describe the relationship between the need for team building and the stages of normal team development?
- The need for team building decreases as the team members become comfortable in their roles- This is a correct option. Once the team is more settled, with members knowing and accepting their roles in the team, energy is focused on the work of the project, and the need for team building decreases.
- When team performance is at its peak, conflict is usually at its lowest and there is a low need for team building. - This is a correct option. When the team is performing optimally, team members trust each other and work well together, making it the most productive phase of the project in terms of output and the least volatile in terms of conflict. Little team building is required at this stage.
- The need for team building is high at the start of a project to help team members form an identity
- This is a correct option. In the project’s forming stage, team members are usually more reserved and formal toward each other, so team building is really needed to help the team get acquainted and begin to build an identity.
You want to use team building to encourage your team to finish a project on time.
Match the degree of effectiveness to the situation. Each degree of effectiveness may apply to more than one situation.
If the project deadline is met earlier than planned, you will reward the team with a cash bonus
A - effective
If the project deadline is met earlier than planned, you will reward the team with a cash bonus, correct, you answered Effective.This is an effective reward. For a reward to be effective, all team members should be able to achieve it. It should also reward behavior that is beyond the normal expectations. In this case, the reward is for the whole team and encourages them to go above and beyond the expected due dates, which promotes effective team building. The reward is also financial, which most team member’s value.
Correct answer. - This is an effective reward. For a reward to be effective, all team members should be able to achieve it. It should also reward behavior that is beyond the normal expectations. In this case, the reward is for the whole team and encourages them to go above and beyond the expected due dates, which promotes effective team building. The reward is also financial, which most team member’s value.
A particular project task turned out to be more challenging than originally expected, so you give anyone who worked on it an afternoon off
B - Not effective.
A particular project task turned out to be more challenging than originally expected, so you give anyone who worked on it an afternoon off, incorrect, you answered Effective, the correct answer is Not effective.This reward is not effective. For a reward to be effective, all team members should be able to achieve it. It should also focus on rewarding behavior beyond the normal expectations, rather than regular assignments being completed as expected.
- This reward is not effective. For a reward to be effective, all team members should be able to achieve it. It should also focus on rewarding behavior beyond the normal expectations, rather than regular assignments being completed as expected.
You order food in and provide bonus vacation days to team members willing to work overtime
A - effective
B
You order food in and provide bonus vacation days to team members willing to work overtime, incorrect, you answered Not effective, the correct answer is Effective.This is an effective reward. For a reward to be effective, all team members should be able to achieve it. Rewards and recognition should be given for behaviors that exceed expectations, or where team members voluntarily go above and beyond what is expected.
- This is an effective reward. For a reward to be effective, all team members should be able to achieve it. Rewards and recognition should be given for behaviors that exceed expectations, or where team members voluntarily go above and beyond what is expected.
You give several team members recognition for their efforts at the company luncheon for completing all of their assigned tasks
B-not effective
You give several team members recognition for their efforts at the company luncheon for completing all of their assigned tasks, incorrect, you answered Effective, the correct answer is Not effective.This reward is not effective. For a reward to be effective, it should encourage team members to voluntarily exceed expectations. Meeting assigned tasks, while certainly a good thing, is not something extraordinary, but rather is expected of all team members.
Incorrect answer. B is the correct answer. - This reward is not effective. For a reward to be effective, it should encourage team members to voluntarily exceed expectations. Meeting assigned tasks, while certainly a good thing, is not something extraordinary, but rather is expected of all team members.
What are some of the outputs of the Develop Team process?
An assessment of how well a team has met objectives
- Change requests
- Updates to project team assignments
- Updates to employee development plan records
- Resource management plan updates
- Employee training procedure updates
Resource management plan updates
- This is a correct option. Changes implemented during the Develop Team process may mean that the resource management plan, which is a subsidiary of the project management plan, needs to be updated.
- Updates to employee development plan records
- This is a correct option. This is an example of an update to an enterprise environmental factor that may be required when developing a project team.
Updates to policies related to bonuses or incentives
- This is a correct option. Company policies, guidelines, or procedures are organizational process assets that may be updated as a result of the Develop Team process.
Change requests
- Any corrective or preventative actions that are highlighted when developing a team should be submitted as a change request.
Project schedule updates - This is a correct option. The project schedule is one of the project documents, along with resource calendars and the team charter that might need to be updated when developing a project team.
An assessment of whether a team has completed the project on time
- This is a correct option. Team performance assessments are an output of the Develop Team process and evaluate if a project has met its objectives and been finished on time and on budget.
What are the direct measures of performance?
Meeting objectives
- This is a correct option. How close a project team comes to meeting objectives is a direct indication of it’s and the project’s overall success.
Finishing on budget
- This is a correct option. Finishing a project on budget indicates that the project team can use resources effectively and perform the work within projections.
Finishing on time
- This is a correct option. The performance of a project team with respect to the project schedule is a direct measure of the project’s success and of how effectively the team operates.
What are typical inputs to the Manage Team process?
- Project team assignments
- Reward system guidelines
- Work performance reports
- Resource management policies
- Team performance assessments
- The resource management plan
A resource management plan
- This is a correct option. The resource management
Correct plan outlines each team member’s roles, responsibilities, level of authority, and skills level, and should be consulted regularly when managing a project team.
An issues log
- This is a correct option. The issues log is a project document that tracks issues that may need to be dealt with during a project.
Resource management policies
- This is a correct option. Enterprise environmental factors, such as resource management policies, can be used an input to the Manage Team process.
Team performance assessments
- This is a correct option. An evaluation of the team’s performance in relation to turnover rates, dynamics, and skill levels should be carried out when managing a project team.
Bonus structures
- This is a correct option. Company policies and structures related to recognition and reward systems are organizational process assets you can use as an input when managing your project team.
Work performance reports
- This is a correct option. Work performance reports show if the team’s performance matches with expected performance levels as set out in the project management plan.
Which tools and techniques are used during the Manage Team process?
- Project management information systems
- Conflict resolution
- Emotional intelligence
Interpersonal skills
- This is a correct option. Interpersonal skills facilitate appropriate interaction with the project team.
Project management information systems
- This is a correct option. Project management information systems (PMIS) are applications that automate scheduling tasks and coordinate team member efforts across project activities.
Conflict management
- This is a correct option. Resolving conflicts among team members is vital in promoting cooperation and keeping the team focused.
Match each interpersonal skill to the example of it in action. Interpersonal skills may be used more than once.
Decision Making-A project manager reviews the project’s objectives to establish if options align with goals
Leadership-A project manager clearly explains the project objectives to the team so that everyone is in agreement and motivated
Influencing-A project manager interviews each member of the team and listens carefully to their grievances
Decision making
-Gather facts, carefully consider all reasonable options, consult with others, and choose a clear course of action
Leadership
-Clearly explain the project objectives to the team so that everyone is in agreement and motivated
Influencing
-Actively listen, consider others’ perspectives, and maintain mutual trust
Leadership
-Show consideration for team members’ needs and encourage participation
What are some of the examples of outputs of the Manage Team process?
Changes to the template for the issue log as a result of lessons learned through managing a team
- This is a correct option. Lessons learned during the course of managing a project team can prompt updates to organizational process assets such as processes and templates.
Updates to employee performance appraisals for the year
- This is a correct option. The performance appraisals conducted during the course of a project are one of the outputs of the Manage Team process. They may prompt updates to enterprise environmental factors like records of employees’ skills and performance levels.
Updates to the project team assignments after two new members join the project team
- This is a correct option. Updates to the project team assignments – a project document – may be required due to change requests arising from the Manage Team process. For instance, the availability of new team members may mean some tasks can be assigned to those members.
A change in the resource calendar to reflect new team
members joining the project team
- This is a correct option. A change in the project team would require an update to the staffing management plan, which is part of the overall project management plan. Changes to this plan make up one of the outputs of the Manage Team process.
What are some of the inputs to the Control Resources process?
- A resource management plan explaining how project resources should be used
- Agreements in case of issues with externally-sourced resources
- Resource control and assignment policies
- A resource breakdown structure outlining options for replacing resources
- Work performance data on the number and types of resources used
Work performance data
- This is a correct option. Work performance data helps you track the progress of the project and details how resources are being used.
Vendor agreements
- This is a correct option. Agreements can provide information when deciding what action to take if there is an issue with externally-sourced materials or equipment.
Conflict escalation procedures
- This is a correct option. Conflict escalation procedures are an example of an organizational process asset that you may need to consider when controlling resources.
The resource management plan
- This is a correct option. The resource management plan documents how physical resources for the project should be used, controlled, and released for others to use.
Resource requirements
- This is a correct option. Resource requirements is a project document that describes what tools, supplies, and other resources are needed.
What are some of the effective tools and techniques that can be used during the Control Resources process?
Which tools and techniques are typically used in the Control Resources process?
- Defining and solving resource problems
- A cost-benefit analysis to decide the most cost-effective way to resolve the overuse of resources
- The ability to influence the resolution of resource issues
- Project management information systems that automate scheduling tasks Project management information systems that automate scheduling tasks
Investigating issues and checking the solutions found
- This is a correct option. Investigating issues and checking solutions are two aspects of problem solving, a crucial technique in the Control Resources process.
Negotiating skills
- This is a correct option. The ability to effectively negotiate is a key interpersonal skill you may use during the Control Resources process in order to obtain additional resources.
Project management information systems
- This is a correct option. A project management information system is a software program that enables you to monitor resource usage patterns in real time, giving you better control of those resources.
Trend analysis
- This is a correct option. Trend analysis is a data analysis technique that is used to review resource performance over the duration of a project.
What are the outputs of the Control Resources process?
- Work performance information that shows project progress
- Lessons learned register updates
- Change requests to initiate corrective actions for resource problems
- Updates to the schedule baseline
Resource breakdown structure updates
- This is a correct option. The resource breakdown structure is a project document that you may need to update when controlling resources.
Change requests
- This is a correct option. For any recommended actions that may affect the project management plan, you should submit a change request.
Work performance information
- This is a correct option. After relevant work performance data has been analyzed, the end result is work performance information you can use to identify and address any gaps in resource availability.
Updates to the resource management plan
- This is a correct option. The resource management plan is one of the subsidiaries of the project management plan that may need to be updated as a result of the Control Resources process.
A project manager for a distribution company is developing a team to deliver plants for a horticultural company.
What tools and techniques are appropriate for developing the team?
- In classroom sessions, team members learn about packaging live plants
- The project manager takes some time to motivate team members
- The project manager schedules a weekly team meeting to assess progress
- The project manager decides on the communication technology that project team members should use
What statements describe the relationship between the need for team building and the stages of normal team development?
Team building is necessary whenever a new member joins the project, regardless of what stage the project is at
The need for team building decreases in the adjourning stage, as the team has served its purpose and the need for the team diminishes
The need for team building is high in the forming stage, where the team members form a sense of identity
