Managing Stakeholder Engagement Flashcards
Which examples are inputs to the Manage Stakeholder Engagement process?
The organization’s cultural and political climate
The stakeholder register
Historical information from similar projects
The risk management plan
The location of resources and facilities
- This is a correct option. Enterprise environmental factors such as the geographic distribution of resources and facilities should be considered when preparing to manage stakeholder engagement.
The stakeholder engagement plan
- This is a correct option. The stakeholder engagement plan outlines how specific stakeholders may affect a project’s success, details their current and desired engagement levels, and explains how engagement levels should be changed or maintained.
The change log
- This is a correct option. The change log is a project document that details pending or approved change requests, the priority of the change, and ways of implementing the change.
Standard operating procedures for work processes
- This is a correct option. Standard operating procedures are one example of an organizational process asset that’s used as an input to the Manage Stakeholder Engagement process.
Match each tool and technique used to manage stakeholder engagement to its characteristic or example.
Meetings
Organizing a videoconference with remotely located stakeholders to kick off a project
-Organizing a workshop to discuss status updates
-Scheduling a group discussion on lessons learned so far for engaging stakeholders
Expert judgment
Asking individuals with specialized training to advise on communication methods to engage stakeholders
-Getting advice from people with specialized knowledge on your organization’s structure
-Consulting with senior managers about analytical techniques for stakeholder engagement activities
Interpersonal and team skills
Observing and negotiating with a stakeholder to overcome an issue
-Using conflict management to ensure stakeholders stay focused on their activities
-Using cultural awareness when dealing with a stakeholder
Ground rules
Setting out guidelines for stakeholder performance expectations
-Outlining expected stakeholder behaviors
-Establishing expectations in relation to stakeholder performance
Communication skills
Asking stakeholders to e-mail you a report outlining their progress so far
-Using conflict management to ensure stakeholders stay focused on their activities
-Having an informal conversation about an issue a stakeholder is experiencing
-Using a survey to get feedback on stakeholder progress
What are some methods you can use to collect feedback when managing stakeholder engagement?
What are the effective ways of collecting feedback to manage stakeholder engagement?
Using surveys
Having conversations
Organizing meetings
Getting stakeholders to report their progress
Holding open discussions
Which methods are used to collect feedback when managing stakeholder engagement?
Progress reports
Identifying and discussing issues
Surveys
Meetings
Conversations
Facilitating discussions to identify and resolve issues
Scheduling group or one-on-one meetings
- This is a correct option. Holding meetings – whether in groups, one-on-one, or virtually – allows you to gauge and manage stakeholder engagement.
Reporting on activity or project progress
- This is a correct option. Progress reporting, either from you to stakeholders or vice versa, enables the sharing of feedback, which can improve stakeholder engagement management.
Sending surveys
- This is a correct option. Surveying stakeholders is a typical technique used in the Manage Stakeholder Engagement process.
Having formal or informal conversations
- This is a correct option. Conversations are a common way of eliciting information to manage stakeholder engagement.
Match each interpersonal and team skill you can use when managing stakeholder engagement to its description.
Conflict management
- Deciding to collaborate with stakeholders who have specific demands to find a solution that satisfies all parties
- Compromising by changing a stakeholder’s responsibility in order to gain their acceptance
Observation/conversation
- Discreetly monitoring how stakeholders carry out certain activities
- Informally asking stakeholders to describe their attitudes to a project
Cultural awareness
- Taking into account stakeholders’ ethnological differences in terms of communication styles
- Considering stakeholders’ personal values and beliefs when trying to overcome an issue
Negotiation
- Listening to stakeholder requests while focusing on and expressing the best interests of the project
- Conferring with stakeholders who haven’t committed to an activity and ensuring that they don’t feel taken advantage of
Political Awareness
- Considering the hierarchical power structure of an organization
- Taking into account stakeholders’ levels of seniority in an organization
What are the outputs of the Manage Stakeholder Engagement process?
Project management plan updates
- This is a correct option. Of all the components of the project management plan, managing stakeholder engagement most commonly affects the stakeholder management plan. Stakeholders may be removed or added or their information needs updated.
Change requests
- This is a correct option. Change requests are a typical result of managing stakeholder engagement. You may need to make changes to the product, project, or ways that you engage with stakeholders themselves.
Project documents updates
- This is a correct option. Project documents, such as the stakeholder register and issue log, may be updated as a result of managing stakeholder engagement.
our project’s lead programmer leaves the company. She was responsible for engaging the systems engineers, so now that’s up to you.
What inputs can you use to monitor the engineers’ engagement?
Project management plan
- This is a correct option. You should consult the project management plan, particularly the stakeholder engagement plan, to determine the planned approach for engaging the systems engineers.
Enterprise environmental factors
- This is a correct option. EEFs you may need to consider in order to manage the engagement of the systems engineers are personnel administration policies and the geographic distribution of the engineers.
Project documents
- This is a correct option. An example of a project document that can help you monitor stakeholder engagement is an issue log. If there are any open issues, these will have to be addressed with the engineers.
Organizational process assets
- This is a correct option. To monitor engagement with these stakeholders, you may need to consult OPAs such as communication guidelines or risk, change, and data management procedures.
Work performance data
- This is a correct option. Work performance data can indicate whether the project is aligned with project plans and baselines.
What are the tools and techniques used in the Monitor Stakeholder Engagement process?
Stakeholder engagement assessment matrix
- This is a correct option. The main data representation tool used when monitoring stakeholder engagement is the stakeholder engagement assessment matrix, which categorizes stakeholders as being unaware, resistant, neutral, supportive, or leading.
Leadership
- This is a correct option. The interpersonal and team skill of leadership is essential in motivating stakeholders to continue supporting project work.
Multicriteria decision analysis
- This is a correct option. Multicriteria decision analysis is a decision-making technique that considers conflicting criteria and can help identify the most appropriate solution to a stakeholder engagement issue.
Feedback
- This is a correct option. Constructive feedback and presentations are two communication skills that are critical to managing stakeholders’ engagement levels.
Stakeholder analysis
- This is a correct option. Stakeholder analysis is one data analysis technique you can use to evaluate methods, options, variance, and issues related to stakeholder engagement for your project.
Meetings
- This is a correct option. Organizing and facilitating meetings enables you to gather information which will provide insight into current stakeholder engagement levels. Meetings can also help you devise appropriate strategies to address engagement problems.
You’re monitoring stakeholder engagement on a project.
What are the outputs of the Monitor Stakeholder Engagement process?
Project documents updates
- This is a correct option. Project documents updates are an output of the Monitor Stakeholder Engagement process. Two examples of documents that may be updated are the issue log and the stakeholder register.
Change requests
- This is a correct option. Monitoring stakeholder engagement may result in changes to established plans and procedures.
Work performance information
- This is a correct option. Work performance information, such as a report with the implementation status of change requests, is an output of this process. Work performance information is data that’s been contextualized and given meaning using a reporting system the stakeholder wants and can understand.
Project management plan updates
- This is a correct option. There are many elements of the project management plan that may need to be updated as a result of monitoring stakeholder engagement, such as the stakeholder management plan.
What are the effective ways of collecting feedback to manage stakeholder engagement?
Organizing meetings
Getting stakeholders to report their progress
Holding open discussions
Having conversations
Using surveys
Your project’s customer has requested a new set of product features and you need to manage the relationship.
Which outputs may result from managing stakeholder engagement?
Change log updates
Change requests
Communications management plan updates
Your project has taken on a new supplier.
Which outputs may result from managing stakeholder engagement?
Your project’s customer has requested a new set of product features and you need to manage the relationship.
Which outputs may result from managing stakeholder engagement?
Change requests
Communications management plan updates
Change log updates
Updates to the project management plan, particularly the stakeholder management plan
Updates to the issue log
Change requests
Which examples are inputs to the Monitor Stakeholder Engagement process?
Work performance data
Stakeholder risk thresholds
Corporate policies and procedures for social media
The risk register
The communications management plan
What are some tools and techniques you can use in the Monitor Stakeholder Engagement process?
Meetings
Multicriteria decision analysis
Cultural awareness
Presentations
Stakeholder engagement assessment matrix
Root cause analysis
What are some of the outputs of the Monitor Stakeholder Engagement process?
Communications management plan updates
Status of deliverables
Change requests
Issue log updates
What are some inputs to the Manage Stakeholder Engagement process?
Established guidelines for controlling changes
The communications management plan
Stakeholder risk thresholds
The issue log
