Planning for success- stakeholder engagement Flashcards
define success criteria ?
the measures by which the success of a project is lodged. for example cost, quality and time. (think RAP capital receipts or disposals per year)
what is a benefit?
a benefit is a positive and measurable impact of change. example capital receipt or reduced liability
what is a stakeholder ?
a stakeholder is someone with a vested interest or role in the project or may be impacted by it
what is a stakeholder ?
a stakeholder is someone with a vested interest or role in the project or may be impacted by it
what should you consider when it comes to stakeholders
identify>understand>communicate>review
what are the different stakeholder categories
1.governance -management board, steering group,audit
2.users/beneficiaries- public?
3.providers- contractors, suppliers, business partners
4.influencers - trade union, media
what are some benefits of stakeholder management
- helps identity risk and opportunity
- pro -active mode of operation
- helps set expectations of stakeholder
- helps maintain good relationship
5.increase stakeholder confidence in project
What are the 4 key elements of successful communication
- stakeholder identification and analysis
2.message clarify and consistence
3.system of message delivery- think sign of process and pre neighbour notifications
4.system of monitoring and obtaining feedback
5 types of communication categories
1.formal written
2.informal written
3.informal verbal
4.formal verbal
5.non -verbal
what is in a project communication plan?
1.description of key messages
2. responsibilities for delivering those key messages
3. identification of the stakeholder audience for each case
4. schedule for engagement
5.which stakeholder should and shouldn’t communicate
what are the benefits of a communication plan?
- appropriate communication method selected
- message easy to understand
3.consistency - focused approach
- greater adherence to org governance standards
