planning for success- quality management

Question 1

what is quality and quality management

Answer 1

quality is defined as the fitness for purpose or degree of conformance of a output of process or process itself

quality management is the discipline for ensuring that the output, benefits and processes by which they are delivered are fit for purpose and met the stakeholders requirements

Question 2

what are the processes in quality management

Answer 2

1.planning
2.control
3.assurance

Question 3

what does quality planning entail?

Answer 3

1.prepare to achieve project requirements
2.pm has to manage balance between, time cost and quality
3. outputs can only be fit for purpose if the purpose is understood
4.quality expectation and criteria defined
5.quality plan created

Question 4

what does quality control entail?

Answer 4

1. consistent inspections, testing and quality measures
2. verification that the deliverables are fit for purpose and met the stakeholders requirements
   3.can include process and appraisal techniques

Question 5

what does quality assurance entail?

Answer 5

1.providing confidence to stakeholders that quality will be achieved.
2. independent reviews and audits
3.lessons and ideas for improvement

Question 6

what types of project reviews might you consider to help quality

Answer 6

1.decision gates- formal review done at the end of project phases
2.post project review- done at end. provides record of project success, management methods and tools and practices. identifies lessons learnt. record of success for audit.
3. benefits review -review of benefits and their realisation. think demonstrate benefits and identify new ones
4.stage review-carried out during the project to review progress. looks at progress, risks and issues and lessons learnt.
5. audit - normally undertaken by an independent body. provides assurance to the sponsor that the project is being managed effectively. assures governance and processes are being followed