Personal S Flashcards
What industries have you worked in?
I have worked in Hospitality, Retail, Hotels, Holiday Parks, and Cruise Industries.
What has been the focus of your roles
My roles have focused on IT supporting facilities and accommodation.
What skills have you developed through your career?
I have developed skills in building and managing collaborative working relationships, delivering quality and cost-effective services, and taking on new areas of work to develop new skills and build resilience.
What is your leadership experience?
I have experience managing remote teams, supplier relationships/contracts, and ensuring seamless digital and security infrastructure within accommodation and facility environments.
How have you contributed to solving customer problems?
I have led remote Help Desk teams to diagnose and resolve technical problems, meeting service level agreements and ensuring quicker and more accurate solutions.
What tools have you used to manage team resources and track incidents
I have used JIRA to manage team resources and track incidents, ensuring timely responses and follow-ups.
How has your family background influenced your career?
With a family background in the Navy and extensive worldwide house moves, I appreciate the importance of accommodation and facilities for serving personnel.
Why do you want to be considered for this role?
This role represents a natural progression and an opportunity to bring together my experience managing accommodation services, facilities teams, safety compliance, and stakeholder relationships. I thrive in environments where I can both lead and improve — streamlining processes, introducing smarter ways of working, and ensuring high-quality service delivery for diverse users.
