Leadership Flashcards
What was my primary responsibility of the Head of IT at Aria Resorts?
Overseeing IT operations across 13 holiday parks
Which teams did I work closely with?
Facilities, maintenance, and housekeeping teams
What was the objective of implementing the new software tool?
To optimise cleaning and maintenance schedules across all sites
What key qualities were required for the multi-site project?
Clear communication, cross-functional teamwork, and an inclusive approach
What was essential for all colleagues and contractors during the project?
Understanding of objectives, timelines, and benefits to their roles
How did the I ensure everyone was kept up to date
I set up regular update meetings and created simple visual guides
How did I ensure everyone in the team was included
Offering one-on-one sessions for those less comfortable with technology
What did the I do to reinforce a culture of respect?
Addressed issues of non-inclusive behaviour and raised concerns with senior management
What was the outcome of the system rollout?
Successfully rolled out on time with high staff engagement
By what percentage did the new system improve scheduling efficiency?
25%
What was a significant benefit of the collaborative and inclusive environment?
Better team morale and a stronger working culture across the parks
Fill in the blank: The new system contributed to higher _______ satisfaction.
guest
What was a strategy I used to build momentum and positivity?
Recognising early wins and publicly praising team members
How did I adapt the approach during the project?
By actively listening to feedback and adapting where digital literacy varied
