Making Effective Decisions Flashcards
What was the business requirement for the Southwest holiday park?
A new MSP contract for Wi-Fi service
MSP stands for Managed Service Provider.
What did I do in the MSP contract decision?
To empower the senior team to make a well-informed decision based on a recommendation.
What data did I gather on the MSP bidders?
References and testimonials, outsourcing requirements, upfront and continued costs, risks, and benefits.
How did the I enhance the credibility of their data?
By approaching existing external clients for feedback on both providers.
What did I do after identifying both companies as plausible options?
Listed strengths and weaknesses of both and consulted the internal wider team for views.
What was the outcome of the data analysis?
Decided on the preferred MSP provider to take forward.
How did I approach presenting their decision?
Presented a report encouraging and welcoming challenges.
What challenge did a senior manager present regarding the preferred provider?
The costs of the preferred provider.
How did I respond to the challenge on costs?
Used collated data to highlight long-term benefits like reliable security, regulatory compliance, and minimized downtime.
What was my stance despite initial resistance?
Stood by the recommendation, emphasizing benefits vs costs.
What was the impact of my work on decision making?
Empowered stronger decision making leading to the selection of the preferred MSP bidder.
What documentation was supported during the implementation stage?
Documented and planned communications, roles, and responsibilities.
What was the result of implementing the new MSP contract?
The Southwest Park now enjoys high-quality reliable Wi-Fi service.
What are two benefits of the new Wi-Fi service mentioned?
Enhancing the guest experience and overall efficiency.
