Change Improve Flashcards
What system was installed on the Cruise Liners?
Electronic Point of Sale (EPOS)
EPOS is used for processing transactions and managing sales data.
What was my role regarding the EPOS system?
Manage and maintain the system for high-quality value for money service
This includes ensuring the system’s functionality and efficiency.
How is billing handled for passengers boarding the ship?
Passengers receive a payment card billed automatically before they leave
This system streamlines payment processing for passenger convenience.
What key features did the payment system need to provide?
Real time reporting, accurate tracking of purchase history, effective customer relationship management
Compliance with GDPR regulations was also essential.
Who did I meet with daily to discuss issues and risks?
IT team and senior stakeholders
Collaboration with these groups ensured thorough assessments of the system.
What types of issues were discussed in meetings?
Technical glitches, system upgrades, staff dynamics
These discussions helped identify areas for improvement.
How did I utilize data collected from the EPOS system?
To identify trends and implement additional accessibility features
This aimed to enhance overall system performance.
What method was used to gather feedback from passengers and crew?
Surveys
Feedback mechanisms encouraged open communication about EPOS experiences.
What was the purpose of sharing insights with the EPOS supplier?
To drive continuous improvement in system functionality
Real-time adjustments and enhancements were made possible through this collaboration.
How did I support colleagues in adapting to the new system?
Communicated benefits of changes and provided support for different needs
Ensured that all colleagues could effectively adapt to the system.
What approach did I take to manage risks effectively?
Implemented contingency plans based on evidence gathered
This proactive strategy ensured the system met diverse user needs.
What was the outcome of managing the EPOS system effectively?
Resulted in high standard of service and adaptability
This ensured that both passengers and crew received quality service.
