Pediatric Communication

Question 1

Open-ended questions start with

Answer 1

“What…, How…, or Tell me about…”.

Question 2

Closed ended start with

Answer 2

“Did…, Does…, or Is…”.

Question 3

Which question is preferred

Answer 3

open

Question 4

Paraphrasing

Answer 4

summarizing or restating what the person said

Question 5

Reflection

Answer 5

clarify that they are understanding or hearing the patient or family correctly. Examples include, “You sound…” or “What I hear you saying is…”.

Question 6

Communication is based on

Answer 6

55% body language
38% tone
7% words

Question 7

Communicating with Children the nurse should

Answer 7

Allow Child Time To Feel Comfortable
Talk To The Parent Initially If Child Is Shy
- quiet, unhurried, and confident voice
specific
simple words and short sentences
State Directions And Suggestions Positively
Offer A Choice Only When It Exists
Be Honest
Allow Child To Express Their Concerns And Fears
Use A Variety Of Communication Techniques

Question 8

What can a nurse use when communicating or before questioning to a young child?

Answer 8

transition objects

Question 9

Can you give an older child the opportunity to talk without parents?

Answer 9

yes

Question 10

What eye level should you assume with a child

Answer 10

on their eye levels
older infants to preschoolers

Question 11

What should you say if they want to talk to you alone but don’t want you to tell anyone?

Answer 11

“I will only tell people that will help keep you safe.”

Question 12

Instead of saying “take your temp”, what should you say

Answer 12

see how warm you are

Question 13

Avoid saying the word
deaden,
catheter,
monitor,
specimen
= and say

Answer 13

numb
tube
TV screen
sample

Question 14

Avoid put to sleep
say

Answer 14

Special medicine to make you sleep so you won’t feel anything

Question 15

avoid dressing
say

Answer 15

band-aid

Question 16

Avoid CT scan
say

Answer 16

picture

Question 17

Avoid NPO say

Answer 17

no food or drink

Question 18

Look for cues about what captures the child’s interest and imagination

Answer 18

cars
avoid comments about self-consciousness

Question 19

Link info to

Answer 19

ALDs (concepts of the day)

Question 20

What should you avoid when communicating?

Answer 20

teasing
laugh if they are serious
actions perceived as threatening (broad smiles and excessive eye contact)

Question 21

When taking the child to the procedure what should you include in the teachings?

Answer 21

prepare them
ask if they want to be present
give them something therapeutic to do

Question 22

What are the best ways to question a child and/or their family? Select all that apply.

A. Open-ended questions
B. Closed-ended questions
C. Paraphrasing
D. Reflection

Answer 22

A. Open-ended questions
C. Paraphrasing
D. Reflection

Question 23

The pediatric nurse wants to implement various communication techniques with their pediatric patients. Which are appropriate to utilize? Select all that apply.

A. Allow them time to feel comfortable
B. Avoid threatening gestures and sudden movements
C. Assure the older child or adolescent complete confidentiality
D. Assume a position that is eye level for young infants
E. Be positive when giving explanations
F. Tease them to make them think they are having fun

Answer 23

A. Allow them time to feel comfortable
B. Avoid threatening gestures and sudden movements
E. Be positive when giving explanations