Pediatric Communication Flashcards
Open-ended questions start with
“What…, How…, or Tell me about…”.
Closed ended start with
“Did…, Does…, or Is…”.
Which question is preferred
open
Paraphrasing
summarizing or restating what the person said
Reflection
clarify that they are understanding or hearing the patient or family correctly. Examples include, “You sound…” or “What I hear you saying is…”.
Communication is based on
55% body language
38% tone
7% words
Communicating with Children the nurse should
Allow Child Time To Feel Comfortable
Talk To The Parent Initially If Child Is Shy
- quiet, unhurried, and confident voice
specific
simple words and short sentences
State Directions And Suggestions Positively
Offer A Choice Only When It Exists
Be Honest
Allow Child To Express Their Concerns And Fears
Use A Variety Of Communication Techniques
What can a nurse use when communicating or before questioning to a young child?
transition objects
Can you give an older child the opportunity to talk without parents?
yes
What eye level should you assume with a child
on their eye levels
older infants to preschoolers
What should you say if they want to talk to you alone but don’t want you to tell anyone?
“I will only tell people that will help keep you safe.”
Instead of saying “take your temp”, what should you say
see how warm you are
Avoid saying the word
deaden,
catheter,
monitor,
specimen
= and say
numb
tube
TV screen
sample
Avoid put to sleep
say
Special medicine to make you sleep so you won’t feel anything
avoid dressing
say
band-aid
Avoid CT scan
say
picture
Avoid NPO say
no food or drink
Look for cues about what captures the child’s interest and imagination
cars
avoid comments about self-consciousness
Link info to
ALDs (concepts of the day)
What should you avoid when communicating?
teasing
laugh if they are serious
actions perceived as threatening (broad smiles and excessive eye contact)
When taking the child to the procedure what should you include in the teachings?
prepare them
ask if they want to be present
give them something therapeutic to do
What are the best ways to question a child and/or their family? Select all that apply.
A. Open-ended questions
B. Closed-ended questions
C. Paraphrasing
D. Reflection
A. Open-ended questions
C. Paraphrasing
D. Reflection
The pediatric nurse wants to implement various communication techniques with their pediatric patients. Which are appropriate to utilize? Select all that apply.
A. Allow them time to feel comfortable
B. Avoid threatening gestures and sudden movements
C. Assure the older child or adolescent complete confidentiality
D. Assume a position that is eye level for young infants
E. Be positive when giving explanations
F. Tease them to make them think they are having fun
A. Allow them time to feel comfortable
B. Avoid threatening gestures and sudden movements
E. Be positive when giving explanations
