paper 2 consumer law

Question 1

which law protects customers

Answer 1

consumer rights act 2015

Question 2

what protection does consumer rights act 2015 give customers (3)

Answer 2

when they buy goods they must be of satisfactory quality
fit it for purpose
and as described

Question 3

what other rights do consumers have (3)

Answer 3

30 days to return faulty goods for full refund - does not cover digital
if in first 6 months product develops a fault they presume the fault was there at purchase or seller must prove otherwise
if after 6 months it is up to the customer to prove the fault was there

Question 4

what is the impact of consumer law on business (4)

Answer 4

business must ensure goods produced are up to standard - may mean ensure training is given
if goods are not satisfactory customers will return them - this will cost the business
if goods are defective customers can claim compensation - high costs
poor quality will damage reputation and may loose sales