Pandemics and Crisis Management s1-w5

Question 1

what is an integrative framework

Answer 1

when everything is brought together into one framework

Question 2

what three parts does Bundy et al separate crises into

Answer 2

• pre crisis prevention stage
• crisis management stage
• post crisis outcomes

Question 3

how should organisations avoid crises to do with culture and society

Answer 3

change with culture and society

Question 4

what does volatile mean

Answer 4

can change quickly

Question 5

positive external relationships with stakeholders can help prevent or cause crises

Answer 5

prevent

Question 6

examples of crises that may occur as a result of negative external stakeholder relationships

Answer 6

boycotts, protests, activism, law suits

Question 7

how could the way managers view a crisis influence their behaviour during the crisis

Answer 7

do they look at it as a threat or an opportunity to learn? This can influence internal cohesion during a crisis

Question 8

what is a stakeholder’s main concern during crise

Answer 8

image, reputation, avoiding harm

Question 9

how can having an external stakeholder help during crisis handling stage

Answer 9

help sway public opinion,

Question 10

two types of post crisis outcomes for an organisation

Answer 10

grief and lack of motivation

learning and building on knowledge, increase of motivation as solution being searched for

Question 11

what are the two types of problems mentioned in rittel and webber

Answer 11

wicked and tame

Question 12

characteristics of a wicked problem

Answer 12

• longer, uncertain time scale
• more people involved
• priorities called into question
• problem is hard to define
• no one solution

Question 13

are wicked problem solutions right or wrong

Answer 13

no they are only good and better

Question 14

why can wicked problem solutions not be defined as right or wrong

Answer 14

because its not clear if the problem has been solved and we won’t know the consequences of our solutions immediately

Question 15

how are wicked problems different to scientific problems

Answer 15

no chance to learn through trial and error, the solutions must be immediately implemented.

Question 16

how are wicked problems continuous

Answer 16

each problem leads to another

Question 17

examples of types of crises in an organisation

Answer 17

financial
pr (public relations)
natural disasters
technological
ecological
fraud
political

Question 18

what are ecological services and resources

Answer 18

plants/animals (non humans) doing work for business without being paid eg sunligt

Question 19

what is a bad approach to problem solving

Answer 19

dealing with symptoms of the problem without dealing with the cause

Question 20

why should organisations be looking to examine potential scenarios rather than dealing with them as they come

Answer 20

to learn in a prospective hindsight rather than retrospective

Question 21

why is unlearning important

Answer 21

to be able to forget the old ways of doing things and easily change and adapt, swap for something that works better