Ownership

Question 1

Tell me about a time when you took on something significant outside your area of responsibility. Why was it important? What was the outcome?

Answer 1

speaking with an unhappy client

Question 2

Tell me about a time when you made a hard decision to sacrifice short term gain for something that would create long term value for the business. What was the outcome? Knowing what you know now, would you have done anything differently?

Answer 2

Incentives

Question 3

Describe a time when you had to transition a project you owned to a new owner. What steps did you take to make sure the transition went smoothly?
Tell me about a time that you chose to get involved in a project that you had already transitioned to somebody else. What was the situation? Why was it important to get involved?

Answer 3

Stephanie and OC

Question 4

Tell me about a time when you saw a peer struggling and decided to step in and help. What was the situation? Why did you decide to step in? What
actions did you take?

Answer 4

Tom - new SR - feedback on his calls - things I noticed in his tours

Question 5

Describe a time when you didn’t think you were going to meet a commitment you promised. How did you identify the risk and communicate it to
stakeholders? Is there anything you would do differently?

Answer 5

RA/Agent - reaching out to my team for help

Question 6

Give me an example of an initiative you undertook because you saw that it could benefit the whole company or your customers, but wasn’t within any group’s individual responsibility so nothing was being done.

Answer 6

Being a greeter on class start days