Learn And Be Curious Flashcards
Tell me about a time when you realized you needed a deeper level of subject matter expertise to do your job well. What did you do about it? What was
the outcome? Is there anything you would have done differently?
claims - shadowing claims and going to extra claims trainings
Describe a time when you took on work outside of your comfort area. How did you identify what you needed to learn to be successful? How did you go
about building expertise to meet your goal? Did you meet your goal?
claims / shadowing / researching online / seeking out extra training
Tell me about a time when you didn’t know what to do next or how to solve a challenging problem. How do you learn what you don’t know? What were
the options you considered? How did you decide the best path forward? What was the outcome?
not understanding a challenging claim
We all have things about ourselves we’d like to improve on at work. Give me an example of something that you’ve worked on to improve your overall
work effectiveness. What resources did you identify to help you develop? What was the impact?
Using Mondays to plan my week (not a good day to call hospitals) planning trainings/meetings not during prime calling hours/ specific notes / calendar reminders
Give me an example of a time when you explored a new or unexpected area of an existing space. Why hadn’t this been explored already? Why did you move forward? What were the results or what was the impact?
Supporting non compatible hospitals ? **need data
Describe a time when someone on your team challenged you to think differently about a problem. What was the situation? How did you respond? What was the outcome?
not understanding why staff wasn’t using the software - then finding out what their day to day actually looks like (coworkers having worked in clinics)
Give me an example of a time when you explored a new or unexpected area of an existing space. Why hadn’t this been explored already? Why did you move forward? What were the results or what was the impact?
Supporting non compatible hospitals ?
Tell me about a time when you used external trends to improve your own company’s products or services. How did you keep up to date with external trends? How did you decide to apply them to your own company? What was the result?
Curbside letter
