Organizational ch9 (W6a)

Question 1

Stress

Answer 1

Experience of threat that people perceive as important and unavoidable

Question 2

Aspects of stress

Answer 2

1) - can be experienced as changes of threat
- or chances of opportunity
2) an event needs ti be important for a person–> then it creates stress
3) stress evokes out of uncertainty ( because people do not know how to deal with opportunities and threats)
4) experiencing stress depends on how you handle opportunities and threats

Question 3

What effects how individuals react to stress?

Answer 3

Personality: high neuroticism, type A personality increase levels of stress
Skills: hight stress when employees do not have skills for work

Question 4

Stress and work

Answer 4

Can effect employees physically or mentally.

Positive stress increase performance

Question 5

Five important potential stressors

Answer 5

1) Personal stressor ( life events)
2) Work related stress
3) Group and organizational stressor ( stress due to misunderstanding, conflict or personal differences in the group)
4) Organizing work life balance
5) Environmental uncertanity ( terrorist attacks, pollution etc. )

Question 6

Role conflict

Answer 6

• when behavior to task that one must perform are in conflict with each other (of the causes of stress)

Question 7

Role ambiguity

Answer 7

When one do not know what is expected of them and how they are suppose to do their work

Question 8

Ways of coping with stress

Answer 8

Problem focus coping and emotion-focus coping

Question 9

Problem focus coping

Answer 9

• people that directly take the source of stress

Question 10

Emotion-focus coping

Answer 10

• people that control their negative feelings

Question 11

problem coping strategies for individuals

Answer 11

Time management
Being helped by mentor
Role negotiation

Question 12

emotional coping strategies for individuals

Answer 12

• Exersize
• Mediation
• Social support
• Clinical help
• Dysfunctional strategies

Question 13

Problem-foucused cooping strategies for organizations

Answer 13

• job redesign and rotation
• Give more autonomy
• lessening uncertainty (giving more inf about changes in the organization)
• Offering child day care
• Giving more flexible schedule
• Teleworking ( working from home )

Question 14

emotional coping strategies for organizations

Answer 14

• sporting facilities at work

- EAPS program that provides support and other professional help to employees